Executive Room (Suite) | In-room safe, desk, soundproofing, free WiFi
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Reviews of Hotel Rojas Inn

3 out of 5
Hotel Rojas Inn
Calle Tigre 129, Cusco, Cusco

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 255 reviews" "
Rating 8 - Good. 105 out of 255 reviews" "
Rating 6 - Okay. 41 out of 255 reviews" "
Rating 4 - Poor. 14 out of 255 reviews" "
Rating 2 - Terrible. 8 out of 255 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best location, very close to eat out, party and tourist attraction in Cusco. Rosario, Reception desk was very helpful
Stayed 4 nights in Feb 2024

2/10 Terrible

Shannon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I left a previous glowing review for this hotel 2 days ago. I loved it so much, that i cancelled my other hotel to stay here again. Wow, what a mistake. We arrived after an excursion at 8pm and the front entrance was chained shut - finally a guard arrived then checked us in, but had to keep letting other guests in so took longer than necessary (not his fault, bad staffing). Restaurant/room service was not operating- but it claimed it was online and i was counting on it. The room was 207 and it was a far, far cry from the previous room we had (312?). The bathroom was not even close to as nice as the other room, nor was the bed. Previously our room was so quiet. This one we didnt sleep at all.... the bars right outside were competing for loudest between karaoke and a discotheque. At kne point, someone was setting iff fire works right outside our bathroom window (directly over the shower). Breakfast was supposed to be ready at 6 am, and they did not even have coffee ready. So disappointed- really wish i hadnt switched my hotel to come back here
Stayed 1 night in Oct 2023

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at a couple different hotels in Peru and Cusco. This one is by far the quietest, prettiest and has the best shower. Breakfast in the morning, restaurant on site, and coca tea avail 24/7 are wonderful to have as well.
Stayed 1 night in Oct 2023

10/10 Excellent

Betty

Pleasant , nice stuff very attentive and nice 🙂
Stayed 3 nights in Jun 2023

6/10 Okay

Emiliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and very attentive
Stayed 4 nights in Apr 2023

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and comfortable. Excellent customer service. Great location. We’ll definitely come back!

8/10 Good

Jeremy, Worcester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff and great area. My only complaint is the noise, in our room you can here everything else happening in the hotel.

2/10 Terrible

Yong Guang

Disliked: Staff & service, amenities
Poor customer service

10/10 Excellent

Jeremy, Worcester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, staff, and rooms
Stayed 1 night in Dec 2022

10/10 Excellent

Gregorio

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We really loved our stay in Rojas Inn Hotel! First time in Cusco and we already know that when we come back we’re staying here again! The staff is super friendly and accommodating, the location of this hotel is so convenient! One and half blocks from “Plaza de Armas” we met such nice people during our stay, thank you so much Rojas Inn Hotel!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Location was perfect. Staff was so nice.

4/10 Poor

Robert

Disliked: Amenities, property conditions & facilities
Small room, no space to move around.
Stayed 6 nights in Sep 2022

10/10 Excellent

Fanny Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Location was great , one block from the Main Square.
Stayed 3 nights in Aug 2022

10/10 Excellent

Cristina, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el hotel, la hospitalidad, la atencion! Recomendado!! Muchas gracias
Stayed 3 nights in Apr 2022
Response from Edward L. on 13 May 2022
Estimada Cristina, Estamos muy agradecidos por haber sido parte de su viaje a nuestra ciudad, para nosotros es una satisfacción haber colmado sus expectativas, de todas maneras nos esforzaremos mas para poder brindarles lo mejor de nosotros. Coordialmente,

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The location is close to everything far from nothing. Great room.
Stayed 3 nights in Mar 2022
Response from Edward on 13 May 2022
Dear Mr. April, We are very grateful for having been part of your trip to our city, for us it is a satisfaction to have fulfilled your expectations, in any case we will do our best to offer you the best of us. Best regards,

2/10 Terrible

Andrew

Travelled with partner
Disliked: Staff & service, amenities
No hot or warm water. Called the front desk, and they never came or addressed the issue. Had to take a cold shower. Would never go back.
Stayed 1 night in Feb 2022

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and went above and beyond to ensure all our needs were met. Specifically grateful for them arranging our Covid tests for our departure
Stayed 3 nights in Sep 2021

8/10 Good

Aymeric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Mike, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice, everyone was helpful. Not all employees spoke English I am a C spanish speaker but was able to communicate eventually with everyone. I would stay here again.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and professional staff. Clean room and washroom fully stocked up with toiletries. Fantastic recommendation were provided by the hotel staff for local food and shopping. Free shuttle service to/ from airport.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Att. Maryory on 18 Jul 2019
Hola!!!! Muchísimas gracias por su excelente puntuación. Un saludo cordial de parte de toda la familia Hotel Rojas Inn.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was clean that the important.but i was disappointed when the room its full they give me the orher casas rojas inn the room was very very poor. the bed was dirty and blankets its was dirty .. but hotel rojas inn it was excellent.
Stayed 1 night in Apr 2019

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, plus the staff were excellent. I’d go back again!
Stayed 2 nights in Mar 2019

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Great people working
The people at the front desk were so helpful. The hotel itself needs work. Great local and good breakfast. some rooms have no windows!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay, street side rooms are noisy at night, but comfortable.
Stayed 2 nights in Dec 2018

4/10 Poor

Sherrie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel except for the mildew smell
The room, breakfast and beds were amazing but the bathroom had a strong mildew smell. We tried to change rooms but the hotel was full. They did the best they could to get rid of the smell but it was still very strong.
Stayed 1 night in Jan 2019

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great! There are really helpful and friendly. Few things to keep in mind are: a) Location is very convenient, close to restaurants and downtown Cusco b) They use a hard pillow, so for some persons who prefer soft pillow are a bit inconvenient. Maybe you can contact them before. c) Many (most) of the hotels offer touristic packages. If you try to find the cheapest package, do your work before your trip, otherwise you won't have time once you arrive. d) Many tours start very early in the morning, like 4am or 5am. We only enjoyed their free breakfast 1 day (it was very good, btw). When you book your tour, try to figure where are you going to take breakfast. e) Ms.Soraida was responsible for the tour packages. She was very helpful. Our trips were very smooth and the instructions really clear. I recommended her.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018

6/10 Okay

Zubin, san francisco

Liked: Cleanliness, staff & service
Overall a good hotel for a night or two in Cusco
The Hotel location is great - right near the plaza de armas, walking distance from everything. The room we got has a window which did not open and was on the street with steel bars. Felt like a Dungeon cell. The ventilation in the room was scarce but they provided a fan. The walls are thin so you can hear everything happening around. Also, the street has many bars/pubs around which make it a bit noisy to sleep at night. The Staff was very friendly and helpful, the breakfast was great. Check out time is 10am but they did not rush us out as we had a late flight out in the evening. Overall a good hotel for a night or two in Cusco.
Stayed 1 night in Nov 2018

6/10 Okay

Carl

Disliked: Staff & service
Absolutely no response to my emails
Very disappointed. Have tried emailing them several times and gave received absolutely no response. I need to establish contract with them regarding a travel insurance matter that needs their official response
Stayed 5 nights in Nov 2018

6/10 Okay

James, Ct

Liked: Cleanliness, staff & service, property conditions & facilities
the room was small but clean and the bed comfortable. The room I was given however, and true of most 1st floor rooms, was that it was right next to the breakfast room. Anyone having convo's at night there or as they started preparing at 5:30 am made for a noisy room. Nice hotel but avoid the 1st floor.
Stayed 8 nights in Nov 2018

10/10 Excellent

denny, Bali Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended Hotel in Cusco. The place is in the Center of all the action
Stayed 3 nights in Sep 2018

6/10 Okay

Andy

Liked: Staff & service
It's a place to sleep!
The accommodations were ok. It was convenient to the plaza but basically a place to sleep. Breakfast was worthless. Bread, jam, butter and tea/coffee.
Stayed 1 night in Sep 2018

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conversely located to Square
Good stay great location
Stayed 1 night in Sep 2018
Response from Hotel Rojas Inn on 22 Sept 2018
We are very happy that your stay in our Hotel was completely to your liking.

10/10 Excellent

Miriam

Wonderful hotel in Cusco
Wonderful quaint hotel in Cusco - hacienda style. Very friendly and helpful staff. Rooms were spotless and breakfast was delicious. The location was perfect - close to the main square and quiet! Loved it and can't wait to go back.
Stayed 3 nights in Aug 2018
Response from Hotel Rojas Inn on 22 Sept 2018
We are very happy that your stay in our Hotel was completely to your liking

10/10 Excellent

Verified traveller

Excellent location, very close to the main square. Staff was very friendly and helpful. Rooms were comfortable and clean. Decent breakfast. They even gave us a boxed breakfast to go at 4 AM when we had to go for the Macchu Pichu tour. One word of caution -- the music from the bar next door can get a bit loud at night, but this is easiy solved with earplugs. All in all, great place, and I would go again.
Stayed 1 night in Aug 2018
Response from Hotel Rojas Inn on 22 Sept 2018
We are very happy that your stay in our Hotel was completely to your liking

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel located one block from Plaza del armas on a quiet street. Friendly staff provided a map when checking in. Bed was comfortable and the bathroom was big with hot water. Provided free shuttle to the airport for guests as well.
Stayed 1 night in Jul 2018
Response from Hotel Rojas Inn on 22 Sept 2018
We are very happy that your stay in our Hotel was completely to your liking

6/10 Okay

Ross, Los Angles

Liked: Staff & service
Perfect location. Two mins walk from Plaza Del Cuzco. Value for money. Will recommend to stay.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to plaza de armas, best breakfast buffet! Comfy beds, hot showers, great amenities, super friendly staff!
Stayed 1 night in Jun 2018

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy rooms and great location
We have stayed in three hotels in Cusco and comparatively this was by far the best. Comfy clean rooms. We had a lovely wooden balcony with some good views. Only issue I had was with the kitchen staff who didn’t regularly refill the breakfast buffet items unless they were told to do sony customers. Other than that I would highly recommend this place
Stayed 1 night in May 2018

8/10 Good

Ken, Cuzco Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Close to city center
Was too noisy. Lots of kids up late at night running around and chatting.
Stayed 3 nights in May 2018

8/10 Good

Ramon-Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, simple, great location
Clean hotel. Friendly helpful staff. Hot shower, room heater for cold nights. Free breakfast every morning. Location is the best, walking distance to everything. Not a 5 star but highly recommended
Stayed 8 nights in Apr 2018
Response from Hotel Rojas Inn on 5 May 2018
Dear Mr. Ramon Thanks you soo much for your reply. We will be waiting your soon arrival. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place to stay! Clean and a block away from the city center. Tons of restaurants and shops nearby!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most warm and comfortable welcoming bed after over 24 hours of travelling!
Stayed 1 night in Apr 2018

8/10 Good

jaime, Santiago Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to everithing you need.
Very pleased. Better than expected. Enjoyed staying there. Excelent support to plan excursions and trips from Cusco.
Stayed 8 nights in Mar 2018

6/10 Okay

Hero, D.C.

Disliked: Staff & service, room comfort
The walls are thin then I can totally hear everything from lobby and next room until late night. There is no running hot water and sometimes even water, maybe the hotel has small tank for water. I was said that breakfast is from 6am, but when I went to the restaurant at 6am, only coffee and bread were ready. I had to leave hotel at 6:30am but I could have additionally only fruit and juice. They were still cooking hot meal like scrambled egg, then I couldn’t have hot meal.
Stayed 2 nights in Mar 2018

6/10 Okay

Oliver, Burlington, Canada

Liked: Cleanliness, room comfort
Room 211
I was lucky enough to stay in room 211 - this room has an updated bathroom with bidet - the window opens to the courtyard - the bed is very comfortable - everything is very clean
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel! I am travelling with 3 other friends and this hotel offers a nice 4 person room with friendly staff. No complaints!
Stayed 2 nights in Dec 2017

8/10 Good

Sona, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay around nice people
Hotel Rojas inn is worth the money you spent. The room was clean and the staff was very nice. They try to accommodate your needs and make your stay wonderful in every manner possible. I would definitely recommend it.
Stayed 1 night in Dec 2017