Outdoor pool, pool umbrellas, pool loungers
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Reviews of InHouse Select Hacienda Tres Rios

4 out of 5
InHouse Select Hacienda Tres Rios
Blvd. José Limón 910 Nte, Desarrollo Urbano Tres Rios, Culiacán, SIN

Reviews

8.2

Very good

Rating 10 - Excellent. 146 out of 329 reviews" "
Rating 8 - Good. 102 out of 329 reviews" "
Rating 6 - Okay. 47 out of 329 reviews" "
Rating 4 - Poor. 18 out of 329 reviews" "
Rating 2 - Terrible. 16 out of 329 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Panayiota

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom in our room didn't work. Manager given very poor explanation. We had to use bathrooms by the office.
Stayed 1 night in Apr 2024
Response from GERENTE DE RECEPCION on 2 May 2024
Good afternoon, on behalf of the entire InHouse Hacienda Tres Ríos team we apologize for the inconvenience, we are already working on these details, we hope you will soon give us your vote of confidence again so we can make your stay an unforgettable experience.

10/10 Excellent

Alexa Geraldine

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GERENTE DE RECEPCION on 30 Apr 2024
Buenos días, estimada señorita Juárez, agradecemos su confianza al hospedarse con nosotros, esperamos vuelva pronto a esta su casa InHouse Hacienda Tres Ríos

6/10 Okay

Peter

Travelled with family
Disliked: Property conditions & facilities
I didn't appreciate the dated condition of the rooms as well as the plumbing issues. Toilets did not function propertly and sinks water was but a drip,.
Stayed 4 nights in Mar 2024
Response from JEFE DE RECEPCION on 26 Mar 2024
Good morning, we are very sorry for what happened during your stay, we are working to improve all these details, we hope you will give us the opportunity to stay with us again.

2/10 Terrible

TUAN

Disliked: Staff & service, property conditions & facilities
We got locked out. Door Key would not open the door. It required maintenance staff to use their tool to open
Stayed 1 night in Feb 2024
Response from Jefe de Recepción on 15 Mar 2024
Good afternoon, we are sorry for what happened in your room, we are working to correct these problems, we hope you will give us your trust again to stay with us,kind regards.

4/10 Poor

Ana Beatriz

Travelled with family
Disliked: Cleanliness, staff & service
Bad experience
Bathroom dirty,towels old and holes on them sheets dirty, no hear dryer, no iron and iron board and the food at the restaurant terrible
Stayed 1 night in Dec 2023
Response from Hotel Tres Rios on 17 Jan 2024
Hola Ana BeatrizLamentamos sus comentarios. Damos seguimiento al área correspondiente para buscar la mejora que se requiere.

2/10 Terrible

Rudy, Stockton

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water for two days, one day the room wasn't cleaned at all, another day they didn't leave bath towels and didn't sweep the floor and the Wi-Fi signal was in and out
Stayed 4 nights in Nov 2023
Response from Hotel Tres Rios on 28 Nov 2023
Una disculpa por los inconvenientes. Respecto al agua caliente si tuvimos un daño y han estado trabajando en ello. En cuanto la limpieza aquí lo comento con el área correspondiente para ver tema a tratar.

6/10 Okay

Javier

Liked: Staff & service
This property is beautiful and in a very good location. The restaurant has very excellent food, but the service could be better. The property is old, but functional, my issue is that the towels were falling apart, closets without hangers, and dirt on the hair dryer holder. The toilet had a leak, so water was being wasted. When I pointed out that the smoke detector was missing, they said it was not a big deal and never installed one. For the price, it is a nice hotel to stay, but they can improve on the aforementioned issues.
Stayed 6 nights in Mar 2023
Response from Hotel Tres Rios on 10 Mar 2023
muchas gracias por su confianza. Que agrado que le gusto el concepto del hotel así como la comida del Restaurante. Damos seguimiento a sus observaciones para nuestra mejora. Es algo ya en puerta el que vamos a mejorar las instalaciones. esperamos verlos pronto y que disfruten de nuestra habitaciones renovadas.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Hotel Tres Rios on 28 Feb 2023
Muchas gracias Wendy, nos complace recibirlos y atenderlos como merecen. Aquí los esperamos, saludos.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
😐
The hotel is very nice with one with nature. But the room are old and very beat up. The service was good and quick. But the rooms where out dated. The bed sheets where dirty when be got there and we let them know and they quickly change them. During the night the ac turn on by it self and would not turn off and they sent the maintenance personal quickly to fix it... We were bitten my a bug during the night felt it was bed bugs but could not find it.
Stayed 2 nights in Feb 2023
Response from Hotel Tres Rios on 27 Feb 2023
Agradecemos su confianza por su expresar sus sentimientos, que gusto que el personal pudo acudir rápidamente en el momento que lo requirió, estamos trabajando en nuestra mejora lo cual será en un futuro muy cercano y verificaremos las áreas correspondiente de cada tema, aquí estamos, gracias.Saludos.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, service was great
Stayed 2 nights in Feb 2023
Response from Hotel Tres Rios on 21 Feb 2023
Muchas gracias Samuel, un placer recibirlos y atenderlos. Esperamos con gusto su próxima visita. Saludos,

6/10 Okay

Richard, Bakersfield

Travelled with family and small children
Liked: Staff & service
Hotel was at a good location and very accessible to Salon Luxemburg where our venue was at but room was not as expected. Had more of a motel feel than a hotel. Staff was very nice though so made the stay pleasant.
Stayed 2 nights in Feb 2023
Response from Hotel Los Tres Rios on 9 Feb 2023
Thank you for your feedback, your comments will be taken into account in the corresponding areas. We look forward to your next visit.Greetings.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Tres Rios on 14 Jan 2023
Muchas gracias MonicaUn placer recibirlos y atenderlos. Esperamos con gusto su próxima visita.Saludos,

8/10 Good

Gustavo

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel con Terrible Decepcion e Insatisfactorio
Llegar al hotel Los Tres Rios es muy facil, se encuentra en buena zona y conveniente ya sea para entrar o salir de la ciudad si es que vaz de paso. El personal necesita entrenamiento hacerca del servicio a clientes, no es muy amable y sus respuestas son agresivas, tuvimos que llamar mas de una vez a la recepcion para que enviaran a un tecnico a que restableciera el televisor ya que este mostraba no señal disponible. En el restaurant las meseras se ocupaban mas de saber hacerca de las posadas que en recibirnos en la recepcion y atendernos en las mesas, el restaurant se lleno de pronto y para tener una segunda taza de cafe y un baso con agua demoraron mas de 10 minutos. Una clienta en la mesa de al lado se quejo de no tener pan en su mesa y al traerselo tuvo que pedir que le cambiaran la canasta ya que venia pan mordido/partido. A pesar de el hotel no estar muy ocupado, nos asignaron una habitacion hasta el fondo, de las 10 habitaciones en nuestra seccion solo 2 estaban ocupadas, no fue una inconveniencia ya que llevabamos carro pero la caminata al restaurante fue un poco larga y pudimos notar que habia varias habitaciones disponibles. Reservamos este hotel porque nuestros familiares lo recomendaron ampliamente con buenas espectativas sin embargo no vimos nada que superara esas espectativas. La proxima vez que visitemos Culiacan no nos hospedaremos en este hotel para comprobar si el servicio a clientes mejora o es igual en toda la ciudad.
Stayed 2 nights in Dec 2022
Response from Hotel Los Tres Rios on 28 Dec 2022
Buen dia Que gusto que la ubicación es de su agrado. Damos seguimiento a todas las áreas correspondientes buscando la mejora continua. Pasen felices fiestas.

4/10 Poor

Carlos

Disliked: Staff & service

2/10 Terrible

olfalia

4/10 Poor

Juan

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
No hot water property needs updated
Response from Hotel Los Tres Rios on 8 Dec 2022
Gracias por su observación. Damos seguimiento al área correspondiente para mejora continua.

6/10 Okay

Andrea

Liked: Cleanliness
Disliked: Property conditions & facilities
Nunca me salió agua caliente en los tres dias que estuve hospedada, lo reporte varias veces y nunca me resolvieron nada, la televisión tampoco nunca prendió, lo demás estuvo bien excepto por un día en la mañana que se realizó una boda y empezaron con un ruidajero desde temprano en la mañana y ya no dejaron descansar
Stayed 2 nights in Nov 2022
Response from Hotel Tres Rios on 14 Nov 2022
Buen día Andrea Lamento sus comentarios. Doy seguimiento a las áreas correspondientesPara dar la mejor de las experiencias.Saludos,

8/10 Good

Robert, Calmar

Liked: Cleanliness, staff & service

10/10 Excellent

arnoldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Muy comodo, centrico, bonito y barato. Los cuartos un poco viejos pero espaciosos con muy buen aire acondicionado. El restaurant muy rico. Recomendado.
Stayed 2 nights in Oct 2022
Response from Hotel Los Tres Ríos on 24 Oct 2022
Muchas gracias Arnoldo. Esperamos con gusto su próxima visita. Saludos,

10/10 Excellent

Luis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Okay
Stayed 2 nights in Jul 2022
Response from Hotel Los Tres Rios. on 23 Aug 2022
Saludos Luis. Aquí estamos.

4/10 Poor

Daisy

Disliked: Cleanliness
Extremely dirty it looks like they don’t wash the sheets there was booger’s on the wall there was no hot water it just overall looks like it needs a renovation also they lights kept going off and the tv didn’t work
Stayed 5 nights in Jun 2022
Response from Hotel Los Tres Rios on 18 Jun 2022
Buenos días Gracias por compartir su experiencia. En estos momentos damos seguimiento al tema ya que no debería tener ese tipo de estancia, nuestra prioridad es trabajar en calidad y atención.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to rest, has great patio area
Stayed 1 night in May 2022
Response from Hotel Los Tres Rios on 11 Jun 2022
Muchas gracias José Cuando guste aquí estamos para su próxima visita. Saludos,

8/10 Good

Amaury

Travelled with partner
Liked: Cleanliness, staff & service
Very close to the more excellent restaurants in Culiacan
Stayed 2 nights in Feb 2022

6/10 Okay

Rosario

Liked: Staff & service
Room was bit smelly, Bed sheets were bad and pillows,
Stayed 2 nights in Feb 2022

8/10 Good

karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect after a long day's drive
Very comfortable after a long day's drive. The staff were friendly and accomodating.
Stayed 1 night in Nov 2021

8/10 Good

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias Kevin
Sobre todo gracias a Kevin que fue tan atento y amable un 10, de lo contrario en el restaurante las meseras son despotas y rudas no tienen nada de amabilidad y estan de mal humor. Excepto el unico mesero que vi fue quien nos atendio y hizo lo mejor que pudo apesar de que la comida se tarda demasiado pero esta muy buena, creo que hace falta ayuda. Las de recepcion un poco indiferentes un ambiente hostil. Las instalaciones super nice.
Stayed 2 nights in Sep 2021

6/10 Okay

Irene

Stayed 6 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
property is big and nice rooms are ok needs more furniture in good condition
Stayed 4 nights in Aug 2021

6/10 Okay

Jimena

Liked: Cleanliness
Stayed 1 night in Aug 2021

8/10 Good

Ruben

Stayed 4 nights in Jul 2021

8/10 Good

Maritza

Stayed 2 nights in Jul 2021

10/10 Excellent

Francisco J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back 100%
It was so nice and relaxing. The Food OMG! Tamales de elote,hamburgers, enchiladas, cafe de holla las crepas. We ate all of that and they were all DELICIOUS!!!
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's a nice place.
Stayed 4 nights in May 2021

4/10 Poor

Verified traveller

Travelled with pets, Travelled with group
Liked: Property conditions & facilities
Disliked: Amenities
Beautiful property. Friendly service. TERRIBLE food for the price. Would have been nice to have more than two towels - for example two wash cloths and two hand towels for the price. Pillows were rocks. A small refrigerator in the room for the price would have been nice.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Huge areas with grass and paths. It is dog friendly so if you bring a dog its really an ideal location. Especially in the middle of a city
Stayed 1 night in Apr 2021

10/10 Excellent

Jenny, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and great food at the restaurants they have at the hotel.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, the food was excellent, the hotel is amazing.
Stayed 1 night in Jan 2021

10/10 Excellent

Eucidaris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Great service. Very fast room service. It was cloudy but the pool was good enough for the kids. PET FRIENDLY! We only hear about ir upon arrival. :(
Stayed 1 night in Jan 2021

8/10 Good

Yvonne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Pleased with our stay
The place was very well manicured. Rooms comfortable. We stayed during the pandemic so restaurant was closed after 3. But you could order room service. Convenient location.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good place to stay at, very quiet and private, good service, restaurant not too bad!!
Stayed 4 nights in Dec 2020

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel and staff very nice. Restaurant at the hotel the food is good.
Stayed 2 nights in Sep 2020

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
For us it was a great place to stay. Good service, great comfort, beautiful place and very private!
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

6/10 Okay

Jeff

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A little tired
Pretty tired. No Microwave or fridge or coffeee maker. Virtually no outlets in room. Nice pool and grounds
Stayed 1 night in Mar 2020
Response from Reservaciones on 12 Mar 2020
We´re sorry for the inconvinience, it is an opportunity to get better.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had trouble booking a King size room the first time, so we took the two double beds. Booked again the same week and again could not get a king size bed. Very hard to book the room you want and need at this facility. Staff members give different answer and time of reservation.
Stayed 1 night in Feb 2020
Response from Reservaciones. on 27 Feb 2020
Lamentamos el inconveniente, actualmente están en remodelación nuestras habitaciones King Sized bed, por lo cual no estaban disponibles. Por otra parte, esperamos que nuestro hotel en general haya sido de su agrado, sus comentarios nos permiten crecer y mejorar. Gracias :D