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Reviews of Hotel Boutique La Casa Azul

3.5 out of 5
Hotel Boutique La Casa Azul
Calle Gral. Mariano Arista, No 17, Colonia Centro, Cuernavaca, MOR

Reviews

8.8

Excellent

Rating 10 - Excellent. 171 out of 305 reviews" "
Rating 8 - Good. 92 out of 305 reviews" "
Rating 6 - Okay. 27 out of 305 reviews" "
Rating 4 - Poor. 7 out of 305 reviews" "
Rating 2 - Terrible. 8 out of 305 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good all in all, specially the staff.
Stayed 2 nights in Apr 2024

6/10 Okay

Sabino, Sunnyvale

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff! Very attentive and accommodating. Charming colonial manor tucked away in the city center of Cuernavaca. Lovely decor! Only downside is the restaurant hours, we arrived after a long day of travel and it is only open on the weekends.
Stayed 1 night in Feb 2024

8/10 Good

Javier, Laredo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
La casa azul is a mini hacienda that its being renovated. We really liked the room, with a colonial style, the rooms are big and clean, with 2 large beds and a hidden tv and vault ceilings (beautiful). The bathroom is completely renovated, very pretty with a stone and brick finish and with a very good water pressure (difficult to find in cuernavaca). The linen very nice and comfortable, We tried room service, and we like it, a lit bit expensive but it was okay. This hotel is really for couples, fresh new couples that want to spend a weekend together. Things we didnt like of the hotel: La casa azul is in a bad area, hard to reach and not pleasant to the eye. Small streets with a lot of traffic. Also, they have very few (very few) parking space. Its an underground parking lot for 8 cars, you need to leave your car with someone to do all the maneuvers. It's not a hotel for kids or family, the pool is small and really cold, and there is nothing, absolutely nothing for the kids to do during the stay. Also, I wouldn't recommend walking out of the hotel, as I said, it's in a bad area, prefer to take a cab or a car and drove somewhere. All and all, if you are planning on a getaway with your love one, this is a very nice option and you will have a great time here.

6/10 Okay

Elco

Stayed 1 night in Jan 2024

8/10 Good

Maria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I loved the room “Coyoacán”, it’s furniture, architecture, amenities and quietness. It was super clean and the towels were so soft and white. It was a unique hotel because of its architecture and luscious garden, furniture and decorations on the corridors. The things I didn’t like were the area where it’s located; the way to enter the hotel (push a button and say you’re a guest); restaurant was closed, not convenient; they have a beautiful dining area with equipales…I would’ve loved to dine there especially for breakfast! I didn’t enjoy their property for this reason.
Stayed 4 nights in Nov 2023

8/10 Good

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind stuff.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jose Luis

Disliked: Cleanliness
This hotel is one star and nothing works! No ac and no pool
Stayed 1 night in Jun 2023

10/10 Excellent

Enrique, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely place to stay! Looks even better in person. The rooms are incredible and the value for your money is the best I've seen around. Thanks!
Stayed 3 nights in Apr 2023

8/10 Good

Debrah, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean property. Would have liked to have some signage about the restaurant hours. We had breakfast the first day and then it wasn’t open for the remainder of our visit
Stayed 4 nights in Feb 2023

6/10 Okay

ERASMO

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
WIFI is weak. I literally had to step out of my room and sit by the pool to get a couple of bars. The front door situation is horrible. You don't have direct access to the hotel you have to press on a caller and at times it took em a while to open the door.
Stayed 4 nights in Jan 2023

10/10 Excellent

Omar, Mexico City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the property is calm.
Stayed 1 night in Aug 2022

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for La Casa Azul
The room was large and nicely appointed. The staff were also very friendly and accommodating.
Stayed 3 nights in Jul 2022

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but WiFi was a problem
Stayed 1 night in Jun 2022

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from casa azul on 16 Jun 2022
fue un gusto atenderle lo esperamos pronto

8/10 Good

CYNTHIA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The area is a bit “rough”, but it’s walking distance to most things , which is nice . The restaurant wasn’t open at the onset of visit, which was disappointing but it opened two days in. Coffee was available & the service staff were very accommodating & attentive. The rooms are comfortable, bathrooms could use updating. The staff were very friendly. Two pools , nice common areas to sit and visit.
Stayed 4 nights in Apr 2022
Response from casa azul on 16 Jun 2022
thank you we are waiting for you soon

10/10 Excellent

Clarion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis
It's a very beautiful resort. The restaurant was not open because of covid. Both pools are now clean. I believe you can use them. But it's somewhat isolating as to other nearby restaurants.
Stayed 1 night in Feb 2022

10/10 Excellent

Reynaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This most charming hotel is situated in the center of town. It is loaded with shops that are all curbside and often spill onto the streets. Our room had a balcony which opened over a busy cobblestone street where we also found street musicians to perform right below our balcony window. Within the hotel walls, you’ll find pools, an intimate and genuinely Mexican decored restaurant, and rooms that reflect an historic and humble culture.
Stayed 2 nights in Dec 2021

8/10 Good

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, needs a refresh… the pool was not cleaned
Stayed 1 night in Nov 2021
Response from casa azul on 21 Nov 2021
gracias por su comentario y mantendremos limpia la alberca

10/10 Excellent

Becky

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
xxxxxxx
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style hotel in the downtown area, 10 min walk to the plaza Superb staff, very clean hotel, very peaceful and close to everything.
Stayed 1 night in Feb 2020
Response from ramon on 6 Feb 2020
thank you we are here to serve you

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
The building was very beautiful unfortunately the location it was situated did not seem the best for travelers. We only stayed one night as we were there for a wedding but in the immediate surrounding area we didn't wish to try our luck venturing out for lunch. The hotel conveniently had a restaurant and the breakfast we had was pretty good, however we did have a minor issue... The server brought us out some bread after serving our coffees and we each had a piece thinking that it was complimentary. We found out when we paid for the bill that they charged us for each piece of bread we had. We've eaten at multiple places during our vacation that provided complimentary chips and salsa so we were a bit surprised by that. The bedroom we stayed in was spacious and had a lot of charm unfortunately the bed spread seemed old and had some stains on it and even some of the white furniture had some stains. The bathroom was the most disappointing part as it was tiny compared to the rest of the room and it was outdated. It took about 10 minutes until we got the shower to start running hot water. Our room was upstairs and the wifi connection was terrible. Overall this place did the trick for a one night stay but I probably wouldn't want to stay for multiple nights based on the price.
Stayed 1 night in Oct 2019
Response from Jose Luis Pedroza on 11 Oct 2019
Thank you very much for your comment. We are sorry that you felt you could not venture outside but despite the appearance it is a very secure area. Our guests leave and enter at all hours of the day/night and have never had any problems concerning their well being. We are sorry for the misunderstanding concerning the bread. Our waiters give out a basket with bread after serving coffe and while our plain bread is complimentary our sweet bread isn't. We understand that our waiters need to be clear about these aspects and have already talked to them about being clear about whats complimentary and what isn't. We will pay more attention de our furnature so that incidents like this won't happen again. We are sorry to hear that you didn´t like our bathroom but it is part of our hotel's theme. Each of our rooms is decorated to resemble a city or state of Mexico. We have had recently had problems with our wifi and are currently fixing the problem

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible!! No había luz porque sólo tenían 2 habitaciones ocupadas y entonces salía muy caro encenderlas (respuesta del gerente) El restaurante cerrado a las 8:00pm No hay Romo service, El gerente nos dijo que mejor no saliéramos del hotel por seguridad La habitación vieja con olor a encerrada, El estacionamiento no cabe un coche grande 3,000 pesos la habitación por un lugar de 4a No es un hotel boutique spa!!!! Un pena de lugar..... lo único bueno fue el personal de recepción que no podían con la vergüenza cuando les pedimos la atención que se había contratado en la reserva.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROs - The staff were fantastic, really friendly and helpful! Great central location, the room was huge and even had a mini courtyard. CONs - the patio pool urgently needs a good scrub. As other reviewers have mentioned its not the cleanest. Also the parking lot is very, very tight so you need to leave your car keys with the valet to move the cars around.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Miguel, Milpitas, California

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were really nice, public areas lady helped us out with our baby’s stroller to the parking lot, the only down side was the parking lot, so small and so hard to get there, it’s not their fault, it’s just how the city is, will be back
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely beautiful peaceful property helpful staff lovely restaurant
Stayed 2 nights in Jan 2019

10/10 Excellent

G, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience at Casa Azul. Convenient location, friendly staff, beautiful , comfortable and clean rooms and amazing food. Will recommend 100% of anybody visiting Cuernavaca
Stayed 2 nights in Nov 2018

10/10 Excellent

Jeremías, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding customer service.
The hotel staff literally saved our lives. When we were parking our car upon check in, a worker noticed brake fluid dripping from the car. An hour later, the concierge called our room and told us to come to the garage. They told us to call Hertz immediately to get them to send a new car because this one was no longer safe to drive, the brakes were operating at 10% capacity. A pad had fallen off and fluid had leaked to dangerously low levels. The concierge was up with me until 3:00am dealing with a tow truck. The next day they waited for our replacement car while we toured the city and called me when it arrived. While there may be "nicer" hotels in Cuernavaca, this hotel's staff is highly professional and they care about their customers. I will never stay anywhere else in Cuernavaca.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast need to be improved
The breakfast need to be improved, otherthing is good
Stayed 1 night in Nov 2017

10/10 Excellent

Luz Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything ws great. It is a non pretentious nice hotel. Clean and quiet, very nice rooms, excellent mexican food and excellent service.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Love it a little gem .place is wonderful great attention restaurant inside had a hydro massage circuit very relaxin ! Would stay there again in a heart bit !
Stayed 2 nights in Jul 2017

10/10 Excellent

carol, Saskatchewan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, quiet hotel close to Centro.
We stayed 3 nights in Cuernavaca and we were able to walk most places from hotel. From the street the high fence surrounding Casa Azul hides this lovely hotel. Coming from Mexico City, Casa Azul was a great place to relax and charge our batteries. The pool and garden like surroundings were very nice and peaceful. The hotel is immaculate and there is great pride taken by the staff in maintaining the property. The room was very nice. The beds were comfortable and the room was decorated with very nice artifacts.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial charm!
Beautiful hotel, great staff and charming rooms. Perfect location. Rooms are spacious, pool is really nice. Very calm ambiance.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden jewel in Cuernavaca
A cute hotel close to all the historical sites.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet oasis in the city
Beautiful grounds, very helpful and kind staff, good food, walkable to the cathedral/downtown

8/10 Good

Janet, Medellin, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but the city is overrated
The staff was very helpful and nice but city which I heard so much about and was a let down.

6/10 Okay

A, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Downtown Cuernavaca
The Hotel is beautiful, however I was the only guest so the pool was not heated the food appeared to be old, was dry and sometimes tasteless . The internet in the room did not work. The Spa was amazing. Downtown Cuernavaca was constantly blocked by traffic.

10/10 Excellent

Zee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Oasis
Enjoyed 3 nights here and had a massage. Our room faced a courtyard so was very quiet. The hotel was like an oasis in the middle of a noisy city. The restaurant had good food and service.

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Great place just off the centre but quiet and very relaxed. Hope to come back with my family one day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A haven in central Cuernavaca
This is a wonderful hotel with a responsive and pleasant staff. The tooms have character and were beautifully decorated. The public lounges and pool areas were great. The only criticism is that the wifi is weak and spotty. But I would still stay here again.

10/10 Excellent

Silvia, Los Angeles,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will definately be coming back in the future.
Our family stay was very comfortable and everyone was really nice especially the main waiter in the restaurant who speaks perfect English. The boutique hotel was beautiful,clean and private. The location was very secure.

10/10 Excellent

Maria, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff were friendly and very helpful

8/10 Good

Sylvia, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sink was clogged when we arrived. Appreciate the free bottled water. Breakfasts excellent! Beautiful decor. It was oasis in a bustling downtown.

8/10 Good

Bill, AustinTx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to downtown
This little hotel is conveniently located within walking distance to the main square. There are a lot of great restaurants nearby. The hotel feels like a nice house. The staff is friendly and eager to serve. We would certainly return