Crucero Tezoyuca Holidays from £1,178

Helpful staff when I got sick

The hotel is centrally located. The staff were truly amazing- Front desk,our concerns were handled immediately. Cleaning staff ,rooms were immaculate - Breakfast staff were attentive - The most important was the team smile -

The furniture and room amenities need maintenance. Room services are ok, food is cold, toasted bread is not toasted, coffee cold and no sugar or cream, eggs raw.

Staff were prompt and helpful

Great location. Recommend the superior suite room. Reg double room is odd and too small. Superior suite was very comfortable and quiet as it faced back light well. Front desk reception is a bit quixotic. Staff is young and they seem ill at ease. Wanted to use the bikes and thought we had that arranged when we came by the morning of our check in. Turns out they only have 3 and they are not reservable- its first come first serve. Totally fair- but reception person didnt do a good job of saying that up front when we initially asked. Roof top terrace is lovely. Nice breakfast/ although only the continental Portion is included in your room price. Any breakfast dishes are additional charges. Again communication at front desk needs more clarity since they tell you your breakfast is included. But otherwise fine accomodation.