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"uday vachhani 2:05 PM (22 minutes ago) to customersupport, travel, travel_hotels Dear Hotels.com Customer Support, I am writing to raise a serious complaint and demand immediate action regarding my booking for R S Hostels – Leeds (Itinerary #73153814943684) made through your platform for the night of 2nd July 2025. I arrived at the property at 10:30 PM after a long journey, only to be told that all bookings made via Hotels.com had been cancelled — including mine. I was completely blindsided....

"Cool old building and good location, easy to walk to from the train station "

"Great hostel."

"We wanted somewhere reasonably priced but clean and not too far away from York races and the train stations. This is exactly what we got. The added bonus was the staff were amazing! Thank you! "

"New property. Great location near train station."

"Wonderful, warm welcome. Room very comfortable. Few tweaks needed - drawers not easily accessible, hanging space a bit high. Wonderful shower - walk-in, such a treat as most hotels have showers inaccessible to anyone with any mobility issues. Surprisingly quiet even though on main road. Great for a couple of nights"