Exterior
Check availability

Reviews of Faern Crans-Montana Valaisia

4 out of 5
Faern Crans-Montana Valaisia
Route de Vermala 10-12, Montana, Crans-Montana, VS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 16 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful. The Spa/pool area is really nice! Especially after a day of skiing! Although note that it closes at 7PM and not 8PM as it’s indicated. Definitely would recommend.
Stayed 1 night in Apr 2024
Response from Antoine G on 14 Apr 2024
Dear Daniel,Thank you for your kind review.Looking forward to host you soon at the Faern Valaisia Crans Montana !

10/10 Excellent

martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, room , spa and breakfast were all Spot on and the proximity to the ski gondola was fantastic
Stayed 2 nights in Apr 2024
Response from Antoine G on 14 Apr 2024
Dear Martin,Thank you for your kind review.Looking forward to host you soon at the Faern Valaisia Crans Montana !

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Antoine G on 3 Apr 2024
Dear John,Thank you for review.Best regards from Crans Montana

2/10 Terrible

Tarek

Liked: Staff & service
Disliked: Property conditions & facilities
Looks like it should have been demolished 50 years ago. It’s advertised as 4 stars. It far away from even 1 star
Stayed 1 night in Jun 2023
Response from Antoine G on 29 Jun 2023
Dear Guest,We have received your comment and are sorry to hear that you did not enjoy your stay with us. It seems that you have a very specific opinion of our hotel!We would like to inform you that we are constantly striving to maintain and improve our facilities to offer the best comfort to our guests. As for our rating as a 4-star hotel, we work hard to meet the standards and expectations of this category.However, we understand that everyone has different tastes and that our establishment may not have met your personal expectations. Nevertheless, we take your comments in stride and are delighted to see that you have a well-honed sense of humor.We hope that you will find accommodation more in line with your preferences on future trips. If you have any further comments or specific requests, please do not hesitate to contact us.Yours sincerely

10/10 Excellent

Jenni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, great ski access, nice bar and rooms
Lovely finish and fit out with hansgrohe bathroom fixtures, nice touches like cotton blankets in rooms for extra layers. Bed linen good, but sadly no feather pillow options, and the synthetic ones were cheap and hot (and not very comfortable). Decent breakfast and nicely fitted out bar lounge area too. Super convenient for the Montana (G) piste lift. Also a ‘hidden’ escalator to get down / up from town level which didn’t discover until third night - reception could’ve mentioned earlier as a handy check in tip!
Stayed 3 nights in Mar 2023

8/10 Good

Mathias

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Antoine G on 15 Mar 2024
Cher Mathias,Merci pour votre excellente note.Au plaisir de vous accueillir de nouveau au Faern Crans Montana.Meilleures salutations,Antoine GDirecteur General

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nadia Operation Manager on 19 Mar 2024
Cher client, Merci pour votre excellente note. Au plaisir de vous accueillir de nouveau au Faern Crans Montana. Meilleures salutations,

10/10 Excellent

Vassili

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nadia Operation Manager on 19 Mar 2024
Cher Vassili , Merci pour votre excellente note. Au plaisir de vous accueillir de nouveau au Faern Crans Montana. Meilleures salutations,

10/10 Excellent

Claire

Stayed 1 night in Sep 2023
Response from Nadia Operation Manager on 19 Mar 2024
Chère Claire, Merci pour votre excellente note. Au plaisir de vous accueillir de nouveau au Faern Crans Montana. Meilleures salutations

8/10 Good

Priska

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Nadia Operation Manager on 19 Mar 2024
Chère Priska, Merci pour votre excellente note. Au plaisir de vous accueillir de nouveau au Faern Crans Montana. Meilleures salutations

8/10 Good

Grossenbacher

Stayed 1 night in Sep 2023
Response from Nadia Operation Manager on 19 Mar 2024
Chère Grossenbacher, Merci pour votre excellente note. Au plaisir de vous accueillir de nouveau au Faern Crans Montana. Meilleures salutations.

6/10 Okay

Manuel

Stayed 1 night in Aug 2023

10/10 Excellent

Marlene

Stayed 1 night in Aug 2023
Response from Nadia Operation Manager on 19 Mar 2024
Chère Marlene, Merci pour votre excellente note. Au plaisir de vous accueillir de nouveau au Faern Crans Montana. Meilleures salutations.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækkert hotel nær Montana
Super lækkert værelse med god seng, stor balkon og badeværelse. Gode parkeringsforhold og i gå afstand fra Montana og nærmeste
Stayed 2 nights in Jul 2023
Response from The Faern Team on 7 Aug 2023
Dear Jan,Thank you for your nice review.We hope to see you soon at the Faern Crans Montana !Best regards

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Faern Team on 7 Aug 2023
Thank you Fabio for your nice rating !Best regards,

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Chambre propre, service de la réception et du restaurant tres bon. Point noir... les gens qui se parquent hors case et empêchent les autres de sortir. La réception fait la recherche du propriétaire et lui demande de venir deplacer le véhicule rapidement. Merci
Stayed 2 nights in Jun 2023
Response from Antoine G on 29 Jun 2023
Cher client,Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis de savoir que vous avez apprécié votre chambre propre ainsi que notre service à la réception et au restaurant.Nous comprenons totalement votre frustration concernant les personnes qui se garent hors des cases et bloquent les autres véhicules. Nous sommes désolés pour ce désagrément et nous sommes heureux de savoir que notre équipe de réception a rapidement pris les mesures nécessaires pour retrouver les propriétaires des véhicules et les inciter à les déplacer.Malheureusement, il semblerait que certaines personnes n'aient pas encore maîtrisé l'art complexe du stationnement en respectant les cases.Nous vous remercions de votre compréhension et de votre soutien dans notre lutte contre le stationnement sauvage. Votre commentaire nous rappelle à quel point il est important de respecter les règles de courtoisie et de considération mutuelle.Meilleures salutations,

10/10 Excellent

Arlindo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Faern Team on 7 Aug 2023
Dear Arlindo,Thank you for your excellent rating Best regards,

8/10 Good

EmeSam

Stayed 1 night in Jun 2023
Response from The Faern Team on 7 Aug 2023
Dear EmeSam, Thank you for your note !