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"Lovely stay with welcoming staff "

"Very good location. Large, clean room. Good breakfast options"

"Restaurant and 24/7 bar were there, but didn't use either. Very friendly/helpful front desk. Easy to find, short walk to train station, short walk to city centre. Clean room, all good"

"Excellent location in Belfast. Friendly and helpful stay and clean, quiet rooms."

"Excellent location, very nice hotel."

"Smooth check in, lovely staff and comfortable room / bed. Perfect location for Belfast and as a solo female traveller I felt incredible safe."

"Staff were really friendly and helpful even when they brought me a meal I didn’t order. There were signs saying they had a major refurbish. Not in the room I was given they hadn’t. Room 708 carpet was filthy the surfaces were peeling off the furniture. The shower door is broken. I had two tv’s but no remote control. There is a kitchen area but I couldn’t use anything and wash it up cos there were no tea towels. I admit I didn’t complain but that’s cos I was there for one night. If it had been more I would have said something. Definitely NOT worth the money they charge for the room."

"Staff at reception very nice; Can't say anything about the bar or breakfast, because I did not avail of them"

"Lovely stay overall at a beautiful hotel in a great location. Our room was very clean and spacious with great amenities, and a turn-down service. The bar was a real highlight with live music, delicious cosmopolitans, great service and a lovely atmosphere. Unfortunately, roadworks outside hit a pipe during our stay, which affected the water supply. This meant we couldn’t shower on the last day, and by the following morning the water had run out completely so the toilet would not flush either. I appreciate this was outside of the hotel’s control, but it did impact what was otherwise a relaxing stay. Bottled water was available, although we had to request extra rather than it being offered proactively. We did receive 15% off the bill as a goodwill gesture, which was appreciated, though only after I raised it. Not the hotel’s fault, but it did spoil an otherwise lovely stay, hence the reduction from five stars to four."