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Reviews of Hotel Real del Sur

3 out of 5
Hotel Real del Sur
Mexico City

Reviews

7.4

Good

Rating 10 - Excellent. 195 out of 591 reviews" "
Rating 8 - Good. 185 out of 591 reviews" "
Rating 6 - Okay. 101 out of 591 reviews" "
Rating 4 - Poor. 58 out of 591 reviews" "
Rating 2 - Terrible. 52 out of 591 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gustavo Alejandro

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Como peatón y turista, es algo difícil salir del hotel hacia otros lugares. El retorno vehicular para acceder al valet parking es un poco difícil de tomar.
Stayed 3 nights in Apr 2024

6/10 Okay

Veronica

La caja de seguridad y la secadora no servían y la alfombra súper manchada de cloro!!! Pero lo demás no tan malo.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sugey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024

8/10 Good

rosa elena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t get a room by Tlalpan you won’t be able to sleep.
Stayed 5 nights in Jan 2024

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

JEZREEL

Stayed 4 nights in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big super clean suite, friendly staff. Nice X-Mas decoration
Stayed 1 night in Dec 2023

10/10 Excellent

Sergio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stayed
Stayed 4 nights in Dec 2023

10/10 Excellent

Jesús

Stayed 1 night in Dec 2023

10/10 Excellent

Alfredo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lucio

Stayed 2 nights in Dec 2023

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Edgar

Stayed 4 nights in Dec 2023

8/10 Good

Terina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel que se encuentra muy bien ubicado, las habitaciones tienen buen espacio, el wifi funciona bastante bien, mi único comentario negativo sería que ya pasaron 3 días y aun no he recibido mis facturas, lo cual no debería suceder porque complican el cobro de mis viáticos por parte de mi empresa
Stayed 1 night in Nov 2023

2/10 Terrible

Hope

the hotel was good but the parking vallet crashed my car he was drinking
Stayed 1 night in Nov 2023

8/10 Good

Marcos

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Can't workout in the morning & poor records
They lost our bookings and we had to prove that we had made them. Then they said since we didn't pay in advance they didn't have any rooms for us. I showed them that I chose to pay a deposit and then the rest at the hotel but they never processed the deposit. The gym didn't open until 9am which is completely worthless.
Stayed 3 nights in Oct 2023

10/10 Excellent

Oscar Daniel

Stayed 2 nights in Sep 2023

8/10 Good

Martin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Alberto

Stayed 1 night in Jul 2023
Response from Hotel Real del Sur on 7 Jul 2023
Estamos para servirle!!

10/10 Excellent

Carmen

Stayed 1 night in Jun 2023
Response from Hotel Real del Sur on 7 Jul 2023
Estamos para servirle!!

4/10 Poor

Luis

Stayed 2 nights in May 2023
Response from Hotel Real del Sur on 16 Jun 2023
Agradecemos sus comentarios que nos ayudan para mejorar nuestro servicio. Estamos para servirle!!

8/10 Good

Roberto

Stayed 2 nights in May 2023
Response from Hotel Real del Sur on 16 Jun 2023
Agradecemos sus comentarios que nos ayudan para mejorar nuestro servicio. Estamos para servirle!!

10/10 Excellent

Ana Belia

Stayed 2 nights in Apr 2023
Response from Hotel Real del Sur on 16 Jun 2023
Agradecemos sus comentarios que nos ayudan para mejorar nuestro servicio. Estamos para servirle!!

6/10 Okay

Maria Guadalupe

Stayed 2 nights in Mar 2023
Response from Hotel Real del Sur on 5 Apr 2023
Hotel Real del Sur agradece su preferencia

10/10 Excellent

Maria

Stayed 1 night in Feb 2023
Response from RESERVACIONES on 20 Feb 2023
Buenas tardes Agradecemos su comentarioSaludos

10/10 Excellent

Felipe

Stayed 2 nights in Jan 2023
Response from RESERVACIONES on 15 Feb 2023
Buenas tardes Muchas gracias por su preferencia.Saludos

8/10 Good

Humberto

Liked: Cleanliness
It was close to the place I was visiting
Response from Hotel Real del Sur on 11 Jan 2023
Thanks Fpour Ypu Anwer

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I loved this hotel. The restaurant downstairs was amazing and it was a genuine experience! I would definitely go back!
Stayed 2 nights in Nov 2022
Response from Hotel Real del Sur on 11 Jan 2023
Thanks Four Your answer

4/10 Poor

Jose

Disliked: Room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Lisa

Liked: Cleanliness, room comfort
Wonderful stay at this great hotel. Staff was friendly and helpful. Restaurant was great and room was comfortable.
Stayed 1 night in Jun 2022
Response from Hotel Real del Sur on 23 Aug 2022
Dear Guest Lisa, It is a pleasure to have enjoyed your experience together, it fills me with satisfaction to know that I really enjoy it, thank you for your comments. We will continue to follow your orders and we wish to receive you again at Hotel Real Del Sur. Lucero RomeroSales and Reservations Manager

10/10 Excellent

Abraham

Liked: Cleanliness, amenities, property conditions & facilities
Keeping rooms clean A
Stayed 11 nights in Jun 2022

4/10 Poor

Jorge

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs an upgrade, carpet and furniture looks from the 80s.. The windows are not blocking the sound from outside and you can hear everything that is happening on the street.
Stayed 1 night in Jun 2022

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022

2/10 Terrible

Ricardo D

Travelled with family
Disliked: Amenities, property conditions & facilities
Like nothing. The property is old and looks it once on sit. Have to call front desk more than once for anything. I have been to hotels all over the world and this is the only hotel that has charged me for Ice. Also asked for am iron and had to give the 500 pesos as a deposit, they have my CC number
Stayed 5 nights in May 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excelente attention from the staff, property it’s very old but rooms are clean and the a/c works perfectly. Thank you
Stayed 1 night in Mar 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
I would suggest to change shower heads since they waste too much water
Stayed 2 nights in Feb 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was kind and room was clean and in good condition
Stayed 1 night in Jan 2022

6/10 Okay

Jose

Stayed 4 nights in Dec 2021

8/10 Good

Erick

Stayed 9 nights in Dec 2021

6/10 Okay

jorge l

Travelled with family, Business traveller
Liked: Amenities
I don’t like this hotel , old, simply don’t like
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien para descansar, el room service muy rapido y rica la comida. Si me volveria a quedar ahi.
Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 5 nights in Jun 2021

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Excelente lugar, muy buen servicio
Stayed 1 night in Feb 2021
Response from Lic. Celia Isabel Visuett Cabrera on 22 Feb 2021
Agradecemos el tiempo destinado a calificar nuestros servicios e instalaciones, Nos complace saber que su estadía fue placentera y seguimos mejorando para poder ofrecerle una óptima experiencia de hospedaje en su próxima visita a la Ciudad de México.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No power in the room, I asked to fixed or changed me to a new room but never happened. I left the hotel in less than 6 hrs
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
me gusto la ubicación es buena, no me gusto el servicio, pésimo, las recepcionistas prepotentes y sin información, además de que la habitación no estaba lista aunque llegue después del check-in, no funciono el wifi, no funciono el aire acondicionado, no volveré a ese hotel.
Stayed 1 night in Feb 2020
Response from Dafne Silva on 27 Feb 2020
Agradecemos sus comentarios

2/10 Terrible

AngieDrinic, Toronto Ontario

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived there at night only to be told that I had no reservation and that they needed me to forward my reservation to them so they can see if it is correct. The one person ho claimed she was in charge was rude and unprofessional. I told her that on the picture that Expedia offers it shows two beds for a single room. She said that the marketing ad was wrong so she gave us a room with one bed. She also asked that I leave my credit card open so that she could charge the fee the next day and that she had no idea what the fee would be.... Are you kidding me, who is dumb enough to leave a credit card completely open? Then after much argument, she said it needed authorization for the amount of the stay because she could not verify if I had paid which I had already done through Expedia. The room had old black mould in the shower, there was some sort of lid metal under the carpet that you could hear every time you walked by, the heater did not work so we were freezing. The people working the front desk in the day were much nicer, they moved us to another room that was still cold but clean. I asked for an iron and they said I had to give them 500.00 pesos to borrow it and after I finished they would return the money. REALLY? Why they had my credit card. I would never recommend this hotel!
Stayed 3 nights in Jan 2020
Response from Dafne Silva on 1 Feb 2020
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Emas excelent duró hasta staying There, all properties were OK
Stayed 4 nights in Dec 2019
Response from Dafne Silva on 27 Dec 2019
Gracias por sus comentarios, los cuales tomaremos en cuenta. Esperamos saludarle muy pronto

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Dafne Silva on 27 Dec 2019
Gracias por su evaluación

8/10 Good

E, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service
The location was great. The staff were very friendly and helpful. There were a couple of things I had issues with: it was way too noisy and the shower needs to be updated. There is a bar in the lobby area that doesn't close until about 2 am, which means that there is constant noise and music all night long. After having a long day in the city and dealing with the noise and the masses of the city, all I wanted to do is go to my room and relax in silence. Did not get that. All I got was very bad singing. The performer was awful and it continued until 2am. It was like that for two straight nights. Also, the shower is so poorly designed that the doors did now close and the water leaked to the floor and crated a mess. I've traveled to CDMX a few times and I usually stay at an Airbnb but this time since I was staying for only three days, I decided to book a hotel. Not the worst decision but will reconsider for next time.
Stayed 2 nights in Nov 2019
Response from Dafne Silva on 6 Dec 2019
Gracias por sus comentarios, los cuales se tomarán en cuenta para mejorar nuestros servicios.