Costa Serena Holidays from £381

The hotel doesn’t have a drop off area or any luggage trolleys, pity the receptionist was curt, abrupt, non informative and dismissive. The hotel appears old and struggling to keep up with travellers requirements. The room was old cashing a good size and clean with aircon. The bathroom was big but the window didn’t work and was screwed open, I asked straight away for the window to be fixed and a handle put on the window as it was also missing. I was told the engineer would come but six days later nothing changed. I saw no management at all. The breakfast staff and cleaners were all delightful. The biggest problem was the pool was discoloured and cloudy and staff had put up a sign (probably weeks before) advising it was still safe to use. We and several others were not going to risk health conditions. The weather was 35 degree plus and we desperately need a pool. In the end we travelled about 15 minutes outside Castelsardo and found lovely beaches. I would recommend using a different hotel. The other reviews said about paper thin walls, this is true. Good point was the seaview and the breakfast.

At lunch unless you pay 45 euros for the buffet, there is only pizza or focaccia. The bars run out of even this frequently. Makes eating at lunch very difficult.

The staff at desk, restaurant and room cleaning were so friendly and accommodating. The views are amazing along with a nice daily full breakfast. Perhaps…just a few more degrees added to the pool and you’d have a perfect Costa Smeralda stay.