Costa Merlata Holidays from £450

The hotel itself is a clean resort with a beautiful swimming pool, one of few in the area you can actually use to swim laps and spend all afternoon in. Unfortunately however the hotel is completely let down by the rooms, the beds, the rude young staff and the lack of assistance. We stayed for 3 nights and managed to get next to no sleep throughout our entire stay due to the beds feeling similar to sleeping on concrete. On the first day we knew we were going to struggle, however we wanted to give everything a fair chance, so we waited for the second night and we did not sleep at all due to the discomfort. My partner discussed the issue with reception and was faced with rude dismissive staff, who ignored the fact that I have a disability which was made worse by the lack of sleep and general stiffness. We were told that the hotel was fully booked so we couldn’t be moved, and nothing could be done other than a mattress topper. The topper was handed to us and was clearly old, the filling was balled up in each section leading to even more discomfort. At this point we looked for a new hotel for the final night and realised rooms were available but only suites, which we would have paid for, but we were lied to. The bedroom was incredibly small with no privacy, and the room unlocked from a wallet containing only bank cards, which we realised when we got in and saw we had left the kesecure room key. The staff are snobbish and only polite to older couples and families.

Wonderful resort, lush landscaping with olives and fruit trees, magnificent pool, very good breakfast.

Hotel is located in a fantastic location, rooms are beautiful. Prior to our visit, Elenora answered my multiple emails to arrange tours, transfers and random questions. Everything she booked was perfect! I cannot say enough praise for Elenora, to ensure my family and I had the most wonderful holiday. All the people that work there went over and above to ensure our happiness.