Costa Esmeralda Holidays from £545

Our stay was good, but this hotel is definitely not a 4-star hotel as advertised. Upon check-in we were not informed of any amenities, even though there is a pool on the rooftop that can be used by guests during the day. Night/early morning receptionist guy was very friendly and helpful! Day receptionist (woman) was really hard to communicate with and we got the impression she was trying to make things more difficult for no apparent reason, ie.: we asked for a later check-out, she said she would check with her manager and text us (which she never did), as we didn’t hear back, we assumed it had been granted. Upon checking out at that time, she fought us for 5min about how late it was, implying we would have to pay extra, only to say at the end that “it was ok, she had spoken with her manager and we were all set” - really poor customer service and care. Would not stay there again.

The breakfast was excellent with lots of choices. The staff was fantastic, the location was very close to lots of good restaurants. I wish our room looked out onto the street instead of towards the center of the hotel. Be warned it is loud on Fri and Sat nights until around midnight since they have live music in the lobby. I enjoyed it and could fall asleep regardless.

Dining options were limited. the nightclub and sky bar or lounge were all closed. the bell staff and security were amazingly helpful. will recommend

The location was great. They had a festival in the square a block away. It was a large area, great for a single person or couple staying for a long period. I wish I had more time to enjoy the place, but it worked fine for a night. Just make sure you look for messages from owner 24 hours in advance.

Great location with nice views. We arrived late to our junior suite, which had a large bathtub that sat above ground. After taking a bath and draining tub, I learned the tub was not attached and the water ran all over the room. We got another room, but not until next afternoon.