Find hotels in Costa do Cacau from £34

"Upon arriving already we were having issues with the staff. We don’t speak Portuguese but we were using Google Translate with them which is fine we don’t expect for the staff to speak English. However, after 2 days of traveling to get there we did request to check in a bit early (15-30 min) after being absolutely disgusting from planes, bus, and ferry rides. The woman at the check in desk literally laughed in our faces when we explained to her that we just want a shower and we were aware that the room was ready. Throughout our stay we were rejected simple services that hotels offer like room cleaning service and had to request several times for someone to come and clean the room and request fresh towels. In the end we also had to sweep our own floors in the rooms. We ended up checking out 2 days early from their lack of service and when requesting a refund for the nights not used they refused and tried to get us to sign a form in Portuguese that we stayed the whole time we were supposed to. Thank god for Google Translate. "

"Room was nice and overall stay was fantastic with the view and experience😊"

"The hotel is good overall, simple but ok. The ac works ok , the amenties are nice and clean and the pool is great. Location is very good . The food is not the best , and breakfast also not the best . The only weird thing is that , they do not offer water - even tho is 3000 degrees and the only free water is at breakfast - The water is made in mud filter - which is very healthy yes … but the water taste like … MUDD. when the guest service person asked us during breakfast if we had any criticism and we mentioned the above, she looked at me and my fiancé and said - well maybe you both do not like healthy things - which was pretty rude and bizarre . Totally tone deaf . "

"Porta do banheiro com fechadura quebrada, tampa do vaso sanitário solta, ralo entupindo e soltando a tampa. Lazer das crianças sendo desmarcado. Equipe de lazer sem ação, sem entusiamo para fazer as atividades. Com exceção dos tios da terça à tarde que foi ótima. Já tinha ido ao hotel em 2022, retorne agora em 2026 e ache muito diferente da qualidade."

"longa espera por reposiçao de comida, serviço de limpeza muito ruim"

"Tudo na pousada doi ótimo desde a simpatia dos colaboradores , a limpeza e comforto dos quartos até o excelente café da manhã "

"Honestly I would go back just for the breakfast "

"Very nice place"

"The resort was just okay, but definitely **overpriced** for what it offered. When we arrived, the staff told us that we needed another room to accommodate our 3- and 5-year-old children. At first, they said they would simply charge us for an extra guest and allow us to stay in the same room. However, in reality, they charged us for an entirely separate room that was more expensive than the one I originally booked through Expedia—yet we never even received that extra room. When I challenged the charge, they claimed the hotel was fully booked. Despite this, my kids still stayed in the same room with us, which made it clear that the “extra room” was unnecessary. This felt dishonest and misleading, and to make matters worse, the staff was rude, dismissive, and unhelpful throughout the process. Prices inside the resort were also outrageous. For example, they charged **$30 for a single coconut**, which is completely unreasonable. The beach itself was just average—there weren’t many chairs available, and the few that were there were extremely old and uncomfortable. The all-inclusive restaurant was also disappointing. The food was just okay, nothing stood out or impressed us, and certainly not what you’d expect for the price. Even the surroundings outside the resort were unpleasant. The road leading in was lined with trash, and the overall area looked run-down and rough, which really took away from the “luxury” experience they try to advertise."