Cortland Holidays from £968

Served it's purpose and front counter dude was cool...no complaints

The restaurant staff seemed understaffed and unprepared for the traffic of a film festival. Many of the convention rooms and areas had very poor air conditioning, and were quite hot.

Great place. Very nice handicap accessories.

Nice location. Felt safe and is a well kept area. Lots of Resturant options. The only negative was the mattress felt very worn out.

I would rate this hotel much higher, except the complimentary shuttle service was not nearly as smooth as expected. Prior to my flight yesterday when I called the front desk early to verify things, they said from 5 AM-10 PM the shuttle runs every 30 minutes from the airport to the hotel. After exiting the airport at 7 PM, my family waited 45 minutes before I called again, and the staff said the same thing, but also that there was no shuttle because we didn't request one. Which is it? I shouldn't have to request a shuttle if it runs every 30 minutes! Finally, the shuttle showed up about 8:15-8:20 and there were 2 other passengers who also experienced the same predicament. Other than that, everything at the hotel was great, so it's unfortunate things went this way.

Everything with the hotel was fine. Food, pool, rooms. The things that were not good were not the hotels fault. The hotel was full of teens and their parents in town for a softball tournament. They spent a lot of time at the hotel since it was raining and the adults pretty much dominated the breakfast area throughout the day playing cards, drinking beer and just taking over any space we might have wanted to hang with our family of 9, in town for a funeral. The other thing that happened was I unknowingly called a number, thinking I was talking to the Hampton Inn and was promised a conjoining room. Turns out I called a 3rd party who promised me the rooms. The reason for the request was we had one family that have 4 kids ages 5 and under. We were instead given rooms across from one another. Obviously, this would not have been a safe option. So, they all stayed in a room with a king sized bed, pull out couch, portacrib and basset. Looked like a camp ground. Not ideal. I have definitely learned from my mistake.