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Reviews of Hotel Serena

3 out of 5
Hotel Serena
Via Faloria 8, Cortina d'Ampezzo, BL

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 98 reviews" "
Rating 8 - Good. 27 out of 98 reviews" "
Rating 6 - Okay. 19 out of 98 reviews" "
Rating 4 - Poor. 2 out of 98 reviews" "
Rating 2 - Terrible. 2 out of 98 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gary, Albemarle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No restaurant reservation available! 😑
Stayed 1 night in Jan 2024

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice economic hotel well situated 2 min walk from center and excelent view very nice breakfast !! Highly reccomended
Stayed 1 night in Jan 2024

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness
The location of this property was really nice and the lobby feels new and renovated. The rooms are old but clean.

8/10 Good

Jannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Serge

Stayed 2 nights in Sep 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

mauricio

Travelled with partner
Liked: Property conditions & facilities
I loved it
Stayed 1 night in Jul 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal
We only stayed here one night but everything was lovely. Check in, super easy. Good on-site parking. Clean room. Nice balcony with view. Staff was super nice. Complimentary breakfast was awesome! Close to the center of town (2 blocks) but away from the noise. Would definitely stay here again
Stayed 1 night in Jun 2023

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
The views were amazing and the staff were very friendly.
Stayed 1 night in Jun 2023

6/10 Okay

min

Stayed 2 nights in May 2023

6/10 Okay

Pablo

Liked: Cleanliness, staff & service
For 1-2 nights it is ok. Parking was full, you need to park wherever you can, hoping don’t have a ticket next morning. Internet was out of service all my stay, and not being a local person, wifi is a must. This was very dissapointing. Breakfast is good, although only 1 coffee machine, I had to make a line for 10 min in order to get a coffee. Food is good quality though. Overall a good experience, although for the price it could have been a little bit better.
Stayed 1 night in Jun 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Anna

Travelled with group
Liked: Cleanliness
As advertised, we stayed in the “Residenza”. Although I had asked for two single beds in the room, once arrived I realised we were assigned to a double-bed bedroom. In addition, The room was quite small: too small for two people. Other than that, our stay was fine. Good breakfast, with a good variety of food. The hotel is very clean and we have been offered free on-site parking. The hotel is very conveniently located just outside the town center: in less than 10 minutes walk, you are in the city centre.
Stayed 2 nights in Feb 2023

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Hotel Serena. We’ve appreciated position, immediately outside from the city center but at walking distance, breakfast and hotel restaurant. I’ll definitely come back and I really recommend it both for families and group of friends!

2/10 Terrible

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Hotel didn’t put the heating when it was freezing cold at night (temperatures reaching sub 0 degrees Celsius at night). Everyone was having breakfast with their down jackets
Stayed 3 nights in Sep 2022

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wonderful in every way!
Stayed 1 night in Sep 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, beautiful location, lovely room, bed, and bathroom!!
Stayed 1 night in Jul 2022

10/10 Excellent

kimin

Stayed 1 night in Jun 2022

10/10 Excellent

JOHANNA MURIEL

Stayed 1 night in May 2022

10/10 Excellent

Charles

Stayed 2 nights in Mar 2022
Response from HSC on 6 May 2022
Thank you very much!

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellently!
Stayed 3 nights in Jan 2022

10/10 Excellent

Nicolò

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location with a great view (and food)
Convenient location, just off the main access to the city. Great view and very nice staff (I was upgraded for free). I also had my dinner at the restaurant, and I was pleased (and surprised) by the quality/variety of the food and... by the bill. Hope to get there again soon.
Stayed 1 night in Jan 2022

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and typical building very close to Cortina city center and Faloria ski-area. Huge room with amazing view. Sonia and her professional staff were always available, especially for our check-in/check out times and F&B requests. The hotel has a good restaurant and the breakfast is complete with huge variety. Highly recommended!
Stayed 2 nights in Dec 2021

10/10 Excellent

Andras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, great staff, thank you.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
A great stay in the Dolomites
Overall our stay was great. Breakfast buffet was fantastic. The bed and pillows were okay but not great - definitely need an upgrade. The cleaning staff were wonderful. Location was great.
Stayed 2 nights in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, just outside of center
Nice location just outside of the town center. Great, friendly staff as well!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, few minutes walk from ski bus, fantastic view of the mountains from the balcony. Hotel shuttle will take you to/ from either ski lift directly at start or end of day. Great breakfast and decent evening meal- worth doing half board as restaurants in town pricey unless you’re just after pizza. Very helpful staff. Decent size warm room Negatives? Soft drinks and coffee a bit expensive at €3.50 but would definitely recommend it.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers an amazing service, the food is extremly good and the hotel is very clean. It's situated just outside Cortina center which is reacheable on foot (10 mins walk).
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff are amazing and make your stay in this beautiful town amazing.
Stayed 4 nights in Jan 2019
Response from VALENTINA on 15 Jan 2019
DEAR GUEST! THANK YOU SO MUCH FOR YOUR REVIEW WE ARE REALLY HAPPY THAT YOUR STAY WAS GOOD! THANK YOU

6/10 Okay

Ante, Split, Croatia

Liked: Cleanliness
Good location, not far from city center and yet a quiet place. A hotel itself is a "decrepit old lady" as it is a case with Cortina d'Ampezzo as a whole: too much money for not too much in return. Neighboring cities and places offers more if you are a Dolomites admirer.
Stayed 3 nights in Aug 2018

10/10 Excellent

Yvette, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel overlooking mountains
Very friendly and helpful staff. Always looking out for you. Hotel is approx 10min walk to centre of town. Rooms with amazing mountain views and very quiet location. Great variety of breakfast options. Bus station is around 20min walk. Perfect hotel location for our Cortina Skyrace.
Stayed 4 nights in Jun 2018
Response from VALENTINA on 29 Jun 2018
DEAR YVETTE. THANK YOU SO MUCH FOR YOUR REVIEW. WE ARE REALLY HAPPY THAT YOUR STAY WAS GOOD!! WE TRY TO DO THE BEST FOR OUR GUEST. COME BACK TO VISIT US! HAVE A NICE DAY!

10/10 Excellent

Peter, winchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Typical Itslian hospitality from this comfortable hotel in a great location. Booked last minute but couldn't have done any better ( room in the annexe)
Response from Valentina on 1 Mar 2017
Dear guest Peter Thank you vero much forse your kind review. Hope to see you again here in hotel Serena. Best regards Valentina

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Spoiled vaccation
Since 10 years winter vacations in Italy in different star hotels, for the first time I am totally disappointed from my stay in Hotel Serena. The attitude of the receptionist – Italian girl I think named Valentina Santini was extremely rude and non-professional. She allowed herself to yell and insult me. As a result of her attitude my vacation was totally spoiled and I left 2 nights earlier. She advised me that if I do not like her hotel to leave it immediately even thought I have pre-paid my vacation and to claim money back from your site. I would not recommend anyone to choose this hotel as long as such rude, non-professional, with bad english and ill-breeding people like Ms Santini represent the hotel in front of the clients. In addition the room was not heated well and the wi-fi was bad. The prohibition for smoking in the hotel was not respected – there was a constant smoking on my floor. The whole area is not good for skiing – no good connection from the hotels to the insufficient ski tracks and no free parking. Bad connections between the ski tracks.

8/10 Good

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Antonio C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bem estruturado
Hotel bem cuidado, café da manhã muito bom, perto do centro da cidade e bem localizado na região para passeios em qualquer lugar dos pontos turísticos.
Stayed 3 nights in Oct 2023

10/10 Excellent

HYUNJU

Stayed 1 night in Sep 2023

10/10 Excellent

akiko

Liked: Cleanliness, staff & service, property conditions & facilities
朝食がすごく美味しい
Stayed 1 night in Aug 2023

4/10 Poor

Robert

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortevole, subito pronti appena visto che avevamo il cane a mettere le ciotole in camera. Nessuna spesa aggiuntiva per il cane. Ottima colazione e servizio. Ottima posizione
Stayed 2 nights in Dec 2022

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

GEUN JANG

Stayed 1 night in Aug 2022

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Boa comunicação
Fomos muito bem atendidos, recepcionista falava português e muito atenciosa.
Stayed 3 nights in May 2022

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 3 nights in Jun 2022

8/10 Good

Massimo

Liked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overtreft de verwachting.
Het jonge management team is permanent in de weer voor zijn gasten. Taalproblemen voor wie wat Duits, Spaans, Frans, Engels kent worden snel opgevangen. Een aanpassing aan het menu wordt open bekeken. De inrichting is volledig vernieuwd en er worden nog verbeteringen bekeken op basis van de feedback van klanten en van personeel. De persoonlijke aanpak heeft ons veel plezier gedaan.
Stayed 4 nights in May 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel com vista incrível custo benefício excelente
O hotel estava em reforma, mesmo assim deixou um excelente impressão. Excelente quarto, banheiro reformado a pouco tempo, cama boa, vista incrível, tamanho excelente. Enfim, hotel bem bacana ! O restaurante do hotel é bom. Foi uma escolha bo ter feito o jantar lá. Já o café da manhã não é lá essas coisas ( apesar de não ser chato com isso) no entanto estava incluso. Em resumo o café destoa do jantar, mas atende de forma ok !
Stayed 1 night in May 2022

6/10 Okay

Samuele

Disliked: Staff & service
Stayed 6 nights in Feb 2022

10/10 Excellent

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piccola gemma a Cortina
Ottimo rapporto qualita' prezzo. Tutto il personale e' gentile e disponibile. Ci e' stata data una camera con vista incredibile. Non e' un hotel lussuoso ma c'e' tutto il necessario e la camera e' calda e spaziosa ed il letto comodo. La colazione e' ricca e ci sono ottime opzioni sia dlci che salate. Il centro di cortina e' a due passi. Tornero' sicuramente
Stayed 3 nights in Jan 2022