Cornwall Regional Hospital

Staff were helpful and friendly

Beautiful Resort With Potential, but Maintenance and Guest Service Need Improvement My companion and I stayed at Princess Senses The Mangrove in Green Island, Jamaica, from October 24–28, 2026. The resort has a beautiful tropical setting, attractive accommodations, and many friendly, welcoming staff members. However, several issues prevented us from having the luxury experience we expected. Maintenance and cleanliness need significant improvement. Our bathroom sink emitted an unpleasant odor, sliding-door handles and bathroom fixtures were loose, and some beach access doors did not close properly. Several outdoor cabanas had visibly stained cushions and pillows, particularly outside the Platinum area. We also encountered excessive flying insects in certain hallways. Laundry service was especially disappointing. A simple same-day request took approximately 12 hours and four or five follow-up calls to resolve. My sweatpants were also returned with a damaged drawstring and a missing metal tip. The jerk chicken food truck on the Princess Grand side lacked proper line management. Guests repeatedly ordered numerous additional meals for others who bypassed the line, while employees continued accepting these orders. This created unnecessary delays and frustration. Additionally, more recreational and water activities should be available on the adults-only side. Adults-only should not mean activity-free! Although most staff members were courteous, repeated promises to “do our bes