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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
522 East Stratton Avenue, Monterey, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 307 out of 621 reviews" "
Rating 8 - Good. 211 out of 621 reviews" "
Rating 6 - Okay. 62 out of 621 reviews" "
Rating 4 - Poor. 27 out of 621 reviews" "
Rating 2 - Terrible. 14 out of 621 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great price. Room was very clean and we loved that they had Dove soap and shampoo and conditioner. Never seen that in a hotel before, very cool. The bed was SO COMFY TOO!!!!!!!! Staff very nice as well. Thank you so much!!!!!
Stayed 1 night in Apr 2024

6/10 Okay

Maria

Travelled with partner
Dirty carpets, noisy people woke us up in the night several times. Beds and bath were good and clean. No towel racks Noisy mini fridge
Stayed 1 night in Apr 2024
Response from Nish on 14 Apr 2024
We apologize for the inconvenience caused by the noise disturbances and the cleanliness issues with the carpets. We are glad to hear that you found the beds and bathroom to be clean and comfortable. Your feedback on the towel racks and noisy mini fridge will be addressed promptly. Thank you for sharing your experience.

2/10 Terrible

Richard

Could not go and expedia would not give me a refund.
Stayed 1 night in Apr 2024
Response from Nish on 14 Apr 2024
We are sorry to hear about your experience with the refund process for your booking through Expedia.We value your feedback and strive to provide the best experience for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from FDM on 23 Mar 2024
Thank you for staying with us. We hope to see you soon.

10/10 Excellent

Jennie

Stayed 1 night in Mar 2024
Response from FDM on 7 Apr 2024
Thank you for staying with us. We hope to see you next time.

2/10 Terrible

Hilda

Stayed 1 night in Jan 2024
Response from FDM on 1 Mar 2024
We apologize that we were not able to meet your expectations. We will strive for a better feedback.

8/10 Good

Amanda

Stayed 4 nights in Jan 2024
Response from FDM on 1 Mar 2024
Thank you very much for staying with us.

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from FDM on 1 Mar 2024
Thank you for the feedback, we hope to see you soon.

2/10 Terrible

Kathleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was so bad we didn’t stay .
Response from FDM on 1 Mar 2024
We are sorry to hear that you didn't stay with us. we apologize for the inconvenience.

8/10 Good

Sharon

Stayed 2 nights in Jan 2024
Response from FDM on 1 Mar 2024
Thank you for staying with us.

6/10 Okay

Tim

Liked: Cleanliness, staff & service, room comfort
It’s OK
Customer service was great. Everyone was very friendly. We stayed there one night on our way to vacation. The place was clean. Needs updating. No USB ports on lamps which seems to be standard in other places. I think the sausage links at breakfast had been warmed over a few times. Glad we were able to take our dogs and the fee was reasonable. It’s good for a stopover but would not want to stay more than one night.
Stayed 1 night in Jan 2024
Response from FDM on 1 Mar 2024
We apologize for not being to accommodate your stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Everything was decent, location was great (right by the highway). Room was really cold though for some reason and I couldn’t turn the temperature up. Blankets were also very thin. Was decent overall for the price.
Stayed 1 night in Jan 2024
Response from FDM on 1 Mar 2024
We apologize for not meeting the expectation. We will take your feedback and improve on it.

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FDM on 1 Mar 2024
Thank you for staying with us and we hope to see you soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from FDM on 1 Mar 2024
We apricate your stay with us and look forward to seeing you again.

6/10 Okay

debra

Liked: Staff & service
Disliked: Cleanliness
Ok for the price. The room did smell of small ke and pets.
Stayed 1 night in Jan 2024
Response from FDM on 1 Mar 2024
We are sorry to hear that your stay with us was not up to the standard. We will take your feedback too improve.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FDM on 1 Mar 2024
Thank you for staying with us.

8/10 Good

Debra

Stayed 1 night in Jan 2024
Response from FDM on 1 Mar 2024
Thank you for staying with us we hope to see you next time you are in town.

8/10 Good

Melissa

Stayed 1 night in Dec 2023
Response from FDM on 1 Mar 2024
Thank you for staying with us and we hope to see you soon.

10/10 Excellent

Saroj

Stayed 1 night in Dec 2023

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
Very nice room and friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay - if we are in the area, we'll definitely stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Lindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop
Quick overnight stay before going to some area state parks. Amazing to have two King beds in the room that were very comfortable, great customer service and a wonderful breakfast to start the day.
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Okay for the Cost
It was a perfectly good hotel for the price paid - beds were very comfortable, felt safe, and was okay from a cleanliness perspective. The room was pretty cold, and there wasn't a way to turn off the air handler. When I tried to turn on the heat it was obvious that it hadn't run in quite some time - the burning smell was quite strong and I had to turn it off to make sure not to set off the smoke alarm. The blankets on the bed were quite literally thread bare. Some of the fixtures in the room had obviously been updated recently, but it had that half-updated look as if the updates had been started but then not quite completed.
Stayed 1 night in Dec 2023

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

vinaykumar, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy highway access. Staff very welcoming and hospitable. Enjoyed our stay and would definitely return.
Stayed 1 night in Dec 2023

10/10 Excellent

Earnest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a ground floor handicapped unit. The remodeling was nice and the sheets were clean. The front desk was very polite. New owners took over only months ago, so there is still some remodeling yet to come. I highly recommend this place
Stayed 4 nights in Dec 2023

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ralph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and friendly. Ownership was cheap with breakfast. One morning there was only sausage.
Stayed 4 nights in Dec 2023

8/10 Good

Celeste

Liked: Cleanliness, staff & service
Could use some updating. The staff are very friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located between Cookeville and Crossville. Staff friendly and helpful.
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town
Great motel in a great town could not complain will be back
Stayed 1 night in Nov 2023

6/10 Okay

Todd

Liked: Staff & service
Disliked: Amenities
1
Stayed 1 night in Nov 2023

6/10 Okay

Linda

Travelled with family
Disliked: Property conditions & facilities
first room.....toilet was continuously running.....second room....tv remote didn't work nor could they find us one that would even though the place was sparsely full....tv mounted on wall had to turn on from the top that we couldn't reach they said.....sorry carpets everywhere including elevator were filthy the bed was nice thankful for that comfort at least the pillar out front had been on fire cause of someone throwing a cigarette and setting it on fire wont be staying there again
Stayed 2 nights in Nov 2023

2/10 Terrible

JEFF

Disliked: Cleanliness, property conditions & facilities, room comfort
overnight stay
Stayed 1 night in Nov 2023

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything went great, good service, room was decent and they allow dog
Stayed 3 nights in Nov 2023

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, staff is always friendly and our rooms always clean
Stayed 1 night in Nov 2023

8/10 Good

Toni

Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023
Response from FDM on 24 Nov 2023
Thank you for your feedback.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023

6/10 Okay

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Only problem AC unit not working properly
Stayed 1 night in Oct 2023

2/10 Terrible

Wes

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night while traveling. Rested well, had a good breakfast.
Stayed 1 night in Oct 2023

4/10 Poor

Deborah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Carpets had stains, desk chair was filthy, dirty bathroom floor, shower head broken, pillows were hard. Other than that, it was great.
Stayed 1 night in Oct 2023

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reminds me of dorm living.
The place was very nice. The bed was comfortable but the sheets kept coming off in the night. And the door moves when the main doors open and shut.
Stayed 1 night in Oct 2023

4/10 Poor

Keith

Disliked: Room comfort
Hard bed
Bed was very hard, very little sleep , the breakfast wasn't much, no fruit at all.
Stayed 1 night in Oct 2023

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FDM on 8 Oct 2023
We appreciate you staying with us. We hope to see you next time you are in the area.

10/10 Excellent

Sherry Keil, Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from FDM on 8 Oct 2023
Thank you for the review. We hope to see you next time.