we were disappointed with this stay. When we arrived we were give an upgrade as I am a member of the Marriot club.
The room was right behind the lifts and whenever anyone had luggage coming out of the lift we heard the noise. Especially the staff bringing all the cleaning and new linen etc trolley every morning.
The linen trolley was then “bumped” up against the opposite wall that we also heard.
Our room on level 2 was above the stairs and bar area below. On the last night a conference arrived and we heard all the nose from downstairs until the bar closed.
We could hear noise from the unit above from walking and moving furniture around.
The room was not clean. I had to “clean” the toilet from stains. The toilet seat was broken and didn’t sit right, the shower had mould in spots, the shower door hinge was too tight and scraped every time you opened it (I was worried it would smash).
Then the website advertising of the property. It is not on Como Lake. It is 10 minute walk to the wharf (which they even said to us was just straight opposite the hotel by staff when we arrived - it isn’t). Photos show the water. It’s nowhere near the waterfront. I assume the only views would be from the top level.
Then the price. We paid over 330 euro for the first few nights and then 400 for the last night.
When we left and mentioned to the staff all they said was “sorry” and then proceeded to give me the bill. No interrogation of what I said, disgraceful.