Ratings based on 33 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

PAY A LITTLE MORE AMD STAY AT A DECENT HOTEL

Posted 09-Jul-2017
No housekeeping, no coffee in the lobby in the evenings, no supplies in our room. Continental breakfast is cheap, dry prepackaged muffins and granola bars. Staff did not appear at the counter for approximately 20 minutes. Sketchy looking customers. Would not repeat my stay.
Comment from Hotel Management
11-Jul-2017 by General Manager, Hotel Management
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from anaheim ca

Very nice hotel

Posted 29-Jun-2017
It was a good hotel, no complaints . Room was very big for me and my daughter. She loved this hotel.
Comment from Hotel Management
01-Jul-2017 by General Manager , Hotel Management
It is so nice to read your stay with us was enjoyable on every front. We are delighted to read you and your daughter had a comfortable stay and liked the cleanliness of your room. Reviews such as yours mean a lot! Thanks again, we look forward to welcoming you both back to Extended Stay America - Columbus – Worthington. Sincerely, General Manager
2 out of 5
by A verified traveller from TX

Terrible Bed, Maintenance Issues, But Good Staff

Posted 23-May-2017
At first glance it seemed fine. Friendly staff, easy check in, spacious room. But be warned, there are almost no amenities included beyond towels and a couple of soaps. Maybe that's normal for extended stay, but it was bare bones. Of bigger concern were the terrible bed and the maintenance issues. The bed was awful, quite possibly the least comfortable hotel bed I've ever slept in. It felt like a cheap $199 mattress you buy directly out of those discount furniture warehouses. You could feel the metal spring assembly under the mattress top. We also had an AC/heat unit that stopped blowing air despite being on, and it took a visit from the front desk - who rinsed out the filter in the sink and put it back in still a little wet - to get it halfway working, after calling down a few times and being told to try this and that to make it work. Even after that, the fan would go on and off periodically even when set to remain on. The shower also had drainage problems the first time used, although that was fixed by the time we returned to the room a few hours after telling them. Finally, the elevator call buttons were broken on the 4th floor the morning of checkout, so we had to drag bags down the stairs. Not a problem for us since we are healthy and able, but another sign of the quality. Overall, it was disappointing and not worth the price. The staff was very friendly and responsive, but the fact maintenance was needed at all, much less twice, is a problem for a hotel.
Comment from Hotel Management
25-May-2017 by General Manager, Hotel Management
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Great Location!

Posted 21-May-2017
Room was clean, nice kitchenette, plenty of room to move around, nice sized bathroom, friendly staff, & at an excellent location! Couldn't ask for a better place to stay!
Comment from Hotel Management
22-May-2017 by General Manager, Hotel Management
Nicole, it was our pleasure having you as our guest at Extended Stay America - Columbus - Worthington. It's great to read you enjoyed our location and your comfortable room. We look forward to sharing your positive feedback with our team. We can’t wait to welcome you back again soon. Sincerely, General Manager
4 out of 5
by Phil

This traveller left a rating score only Posted 21-Apr-2017 on Hotels
3 out of 5
by DonL

Excellence at Extended Stay

Posted 18-Apr-2017 on Hotels
They really do get most things right
5 out of 5
by Jason

This traveller left a rating score only Posted 17-Apr-2017 on Hotels
3 out of 5
by joseph

This traveller left a rating score only Posted 17-Apr-2017 on Hotels
4 out of 5
by Tamara

Rooms not ready to be occupied before trying to gi

Posted 17-Apr-2017 on Hotels
It took them giving me three different rooms before I got a room that was cleaned and ready to be occupied.
Comment from Hotel Management
24-May-2017 by Manager, Hotel Management
Thank you for bringing your experience to our attention. Please accept my most sincerest apologies for the issue you had waiting on a proper room. This issue has been addressed with our staff so a better cleaning and inspection job will be conducted. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
1 out of 5
by Jatin

Posted 16-Apr-2017 on Hotels
Only weekly room service..no where mentioned on the site when booking unless you dig deep into it.'Breakfast' is an eyewash...nothing more than just a coffee and a grab n go snack.