1 bedroom, desk, bed sheets, alarm clocks
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Reviews of Hotel Columbia SC West

2.5 out of 5
Hotel Columbia SC West
114 McSwain Drive I 26 US 378, West Columbia, SC

Reviews

3.0
Rating 10 - Excellent. 7 out of 148 reviews" "
Rating 8 - Good. 7 out of 148 reviews" "
Rating 6 - Okay. 6 out of 148 reviews" "
Rating 4 - Poor. 7 out of 148 reviews" "
Rating 2 - Terrible. 121 out of 148 reviews" "

3.2/10

Cleanliness

4.2/10

Staff & service

3.0/10

Amenities

3.2/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

6/10 Okay

Yatasha, OMEGA

Disliked: Cleanliness, amenities, property conditions & facilities
I had to basically go out and get cleaning supplies and reclean the bathroom in my room. There was no latch lock on my door, so if someone wanted to break in, they could, and the sheets on my bed looked dirty even though the housekeeper said she had put new sheets on the bed, along with there were a pair of scissors in my bed up under the covers.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT GET THIS HOTEL!
Do not book the hotel online! 5/27/2022 I still haven't gotten a refund and I talked to a Hotels.com agent to inform them; that they don't accept online reservations at the hotel; because they are under new owners, and haven't accepted it since April. They even covered the hotel name. I had to go to a different hotel. I don't recommend it you will waste your time and money for a hotel to find out you can't stay there unless you pay again for it! I didn't see the inside but the outside is rough and disgusting. I even seen afew different people come to the window of the office having issues with their rooms!
Stayed 1 night in May 2022

2/10 Terrible

Billy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After.i got there the sign said no resevations cash only.then qhen i rang rhe bell noone qould come to the desk,crackheads everywere.
Stayed 2 nights in May 2022

4/10 Poor

william

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you pull into the property you automatically know that the type of clientele that either frequently or live there.. walked into the lobbying was immediately told don't come in here go to the window. Tell them I had a reservation he said no card go to the ATM machine and get cash. Looked around so people coming and going decided it was too unsafe. That was just my opinion
Stayed 1 night in Apr 2022
Response from Ammy on 6 May 2022
Hi, William! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom door was kicked off of the hinges. The tv was laying flat on the dresser and didn’t work. The refrigerator didn’t work. There were roaches in the room. No coffee pot or cups. The pictures on the website were either old or just fake. The covers and sheets smelled and were stained.
Stayed 1 night in Apr 2022
Response from Jane on 9 Apr 2022
Hi, Nicole! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Jane on 14 Mar 2022
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

2/10 Terrible

Emily

Stayed 4 nights in Mar 2022

10/10 Excellent

michael

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
j9
Stayed 1 night in Mar 2022
Response from Andrew on 7 Mar 2022
Thank you for rating us highly, Michael. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Andrew

2/10 Terrible

Elymar

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was super dirty. When I say dirty I don’t mean, a few things here and there no. I mean I had to throw away my socks of how dirty they got by walking once on that floor, I booked a non-smoking room and end up with a smoking room that stank so much, there was blood stains on the bathroom door, trash under the futon, something sticky on the futon had to cover it with a blanket to sit and after all this we decided to try and sleep because we had drove for about 10hrs and were exhausted, but what made me leave in the middle of the night was there was roaches everywhere! One roach crawled on my wife’s face while we sleep! That’s unacceptable and super disgusting!
Stayed 1 night in Feb 2022
Response from Clay on 28 Feb 2022
Something like this should not have happened, Elymar. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Clay

2/10 Terrible

Alcides

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. Bathroom was indescribable
Stayed 1 night in Feb 2022
Response from Jane on 21 Feb 2022
Hi, Alcides! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

2/10 Terrible

Adam

Stayed 1 night in Feb 2022

4/10 Poor

Robin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Sorry I stay at many cheap motels and this was really not well kept inside the room: they wanted me to post a positive review but until they fix the broken electrical sockets, roaches, broken curtains, broken glass and awful towells, that's not possible. Neighborhood is good for amenities, with a waffle house round the corner. You get what you pay for but bring your own towell, soap and shampoo.
Stayed 2 nights in Feb 2022
Response from Damien on 8 Feb 2022
Hi, Robin. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Damien

2/10 Terrible

Nacy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty. The carpet was dirty and the floor in the bathroom and sink area was in desperate need of mopping. The whole room was in bad shape.
Stayed 1 night in Jan 2022
Response from Cheshta on 29 Jan 2022
Hi, Nacy! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Ebony

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dirty, inside and out. No amenities were available
Stayed 2 nights in Nov 2021
Response from Bryce on 16 Nov 2021
This is not the experience we would like you to have, Ebony! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Bryce

2/10 Terrible

Brittany

Business traveller, Travelled with partner
I BOOKED A ROOM AND PAID FOR IT HOURS BEFORE AND WHEN I GOT THERE I COULD NOT GET A ROOM BECAUSE THEY WERE FLOODED!!! I STILL HAVE NOT RECEIVED MY REFUND!!!!
Stayed 1 night in Oct 2021
Response from Ammy on 31 Oct 2021
Hi, Brittany! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

4/10 Poor

Alvin, Caguas

I don have a rooms. No stay in this hotel
Stayed 1 night in Oct 2021
Response from Ammy on 25 Oct 2021
We are sorry to know this, Alvin! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terrible

Isaias

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to the hotel and the pictures online are a complete lie. Went to reception and i told her this is not what is online,she let me see the room and it was even worse than I thought. It smelled like someone has been smoking for weed and cigarettes in there. There was yellow sticky liquid all on the walls, moldy bathroom, an extra door in the middle of the room with a dresser in front. Absolutely nothing it said online was true about this place. I told the receptionist I was not staying there and she said just call Expedia so easily that i think this happens all the time time there. I am still waiting on Expedia for a full refund.
Stayed 3 nights in Sep 2021
Response from Ammy on 3 Oct 2021
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terrible

Austin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OYO SUCKS!!!
Absolutely horrible. Hotels.com allowed me to book my room with Oyo after midnight, telling me that I could check in as late as 5 a.m. on my reservation confirmation. I show up to the hotel close to 3:00 a.m. (I was working at night at a nearby site) and nobody was in the office to get me into my room because the office closed at 11:00 p.m.! So I had to go to a different hotel across town! They billed me for the room anyway, chalking me up as a "no show". And now both Oyo and Hotels.com are refusing to refund me, even though they both allowed me to book a hotel room after-hours! Not to mention I was lead to believe that I had plenty of time to get there! I am furious!
Stayed 1 night in Sep 2021
Response from Cheshta on 25 Sept 2021
Hi, Austin! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Lorenzo

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Ammy on 21 Sept 2021
Hi, Lorenzo! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Christina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Warning - do not stay here!! I booked and paid my reservation in full on Expedia for the price advertised. When I arrived, the woman was very rude and said I needed to pay a higher rate! She would not be honor my reservation unless I paid her more money. So I left. Expedia never refunded my money because they they said OYO had to agree to the refund and they never did. This OYO location is run by thieves with poor business practices. Do not stay here. There are much nicer, ethical hotels in that area for just a bit more per night.
Stayed 3 nights in Aug 2021
Response from Mike on 4 Sept 2021
Hi, Christina. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Mike

2/10 Terrible

Kokouvi

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room she tried to put me in was nasty and not even fit for a dog to be in. Please don't ever get a room there keep strolling it's better places stay at don't even waste your time the pictures are fake.
Stayed 1 night in Aug 2021
Response from Noah on 23 Aug 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 Terrible

Rachid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pissed off
I booked for my ex wife and when she got there they told her the reservation was not there
Stayed 1 night in Aug 2021
Response from Jane on 20 Aug 2021
Hi, Rachid! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sketchiest hotel ever..
As soon as I pulled up I knew it was a bad hotel, get what you pay for. as soon as I got my card the door wouldn’t open. Went to the kind reception lady and essentially told me to kick it down.. okay. Next I checkout the room and there’s crumbs all over the bed and the bed was poorly made , not only that the couch straight up looked like it was pulled from a dumpster. As soon as I was settled I noticed black mold on the ceiling, in the bathroom, and on the walls. On the bathroom door frame I noticed what appeared to be dried blood.. can’t say that for certain. Sink was cracked shower was dirty with someone’s hair all over it.. So once I fell asleep I woke up at 3 am to someone trying to open my door, btw the bolt and chain lock aren’t on the door. And it was some enraged person yelling I was in her room, kindly told her I was there all day. So I barricaded the door with the couch cause I was sketched out. She was then walking around the building screaming that they did this to her twice. TV didn’t have the roku set up and no where did they tell me the WiFi password checked the email.. didn’t see it. Anyways it’s a bad hotel even for 40 bucks I wouldn’t let my dog stay here. Sorry it sounds mean but the quality was Beyond terrible..
Stayed 1 night in Aug 2021
Response from Cheshta on 17 Aug 2021
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
All rooms don't have VERY IMPORTANT appliances. I had 2 get a second room 115 because no microwave. The second room had an odor to it & the refrigerator sounded like a freight train like it was about 2 give out any minute, SMH . I asked can i just take the microwave out of 115 since odor & loud refrigerator and go back to 117 and the lady @ front desk wouldn't let me. SMH it took me half hour to go through all my belongings 2 make sure i wasn't taking any hotel roaches with me and i found 3 in my belongings so good thing i checked.
Stayed 1 night in Aug 2021
Response from Noah on 12 Aug 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is dirty. Dirty walls, dirty bed sheets, dirty floors and dirty walls
Stayed 2 nights in Aug 2021
Response from Hannah on 9 Aug 2021
Apologies for the inconvenience caused, We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Hannah!

2/10 Terrible

Guilherme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell bad! Terrible! No toilet paper! Bath pretty dirty !
Stayed 1 night in Jul 2021
Response from Cheshta on 31 Jul 2021
Hi, Guilherme! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Kadijah

Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty dirty drug infested prostitution
Stayed 1 night in Jul 2021
Response from Noah on 27 Jul 2021
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Noah

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2021
Response from Noah on 16 Jul 2021
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I changed my mind! When I arrived there and was excited to go in and get some rest but I went in and I almost vomited, bed sheet isn’t cleaned and left it uncleanliness! I went to the desk for the refund, he told me to contact Expedia for the refund! Never go there! Dangerous people around and drug too!
Stayed 1 night in Jul 2021
Response from Leo on 6 Jul 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Most Litterally A Roach Motel
I did not stay it was so disgusting and filthy and run down
Stayed 1 night in Jun 2021
Response from Leo on 2 Jul 2021
Hi, James! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I only give this such a poor rating because i reserved a room with 2 double beds for my husband and 2 children. We got in around 10 pm and they had 1 king bed room available. Had to cancel and go to another hotel yet expedia still charged me for my room that i didnt even see
Stayed 1 night in Jun 2021
Response from Joey on 2 Jul 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Joey

2/10 Terrible

robert

Disliked: Staff & service
Could not check in nobody was at desk
Stayed 1 night in Jun 2021
Response from Leo on 23 Jun 2021
We are sorry to know this, Robert! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Alex

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique was seeing the drug users hanging out looking at every care that was pulling up in the lot. One person who was in the parking lot approach us and asked if we were selling drugs. The room was completely infested with roaches. I couldn't even step into the room, as soon as i turned on the light to enter roaches was scattering on the floor, the walls, the bed, and the couch. So glad thatbi didn't sit anything down on the floor. Guy at the front office was rude and did not care about the condition of the room, told me to leave ifni didn't like it. I will never recommend this place or any OYO hotels.
Stayed 1 night in Jun 2021
Response from Steve on 25 Jun 2021
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Steve

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should be closed down, and I’m not even kidding. From the holes in the walls, holes in the bed sheets and they were so dirty too, bugs everywhere, foot prints on the bed sheets, drawings on the wall, light fixtures and plugs exposed. What you see on Expedia and what is actually there are two different things. I left the hotel within 10 minutes and didn’t stay there. Every Beware and stay away from this place.
Stayed 1 night in Jun 2021
Response from Leo on 19 Jun 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty place should be shut down
Nasty room roaches smelled awful crack heads nocking at the door all night bed was broke
Stayed 1 night in Jun 2021
Response from Bryce on 17 Jun 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Bryce

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2021
Response from Bruce on 23 Jun 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Bruce

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived and i ask for non smoking room nd there was nuttin available i had to go tonthe clarion
Stayed 1 night in Jun 2021
Response from Marie on 11 Jun 2021
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

2/10 Terrible

RaShaun

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2021
Response from Brian on 4 Jun 2021
Hi, RaShaun. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Brian

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021
Response from Jack on 7 Jun 2021
Hi, we are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Jack

2/10 Terrible

Mable

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Leo on 20 May 2021
Hi, Mable! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Bugs
Bugs everywhere in the room
Stayed 1 night in May 2021
Response from Leo on 11 May 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

2/10 Terrible

Kellye

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach motel. Nasty, dirty smelly bed no towel just disgusting this place should be shut down. It should not be on hotels.com
Stayed 2 nights in May 2021
Response from Leo on 7 May 2021
Apologies for the problems you had faced, Kellye! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not ready for business yet. Hotel was remodeling.
The hotel was undergoing remodeling (severely needed)The room I was offered was a “smoking”room. Their was a bed and debris on the floor. The owner was fine with me not staying. He said he was not charging me, but to call hotels.com. I did call but there was quite a line. Hotels.com called me back but I forgot my phone at dinner. I called them back but was on hold for quite a while. Never did contact hotels. Trying again today.
Stayed 1 night in Apr 2021
Response from Leo on 27 Apr 2021
Hi, we never want any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was dirty with roaches crawling everywhere and the room was horrible smelling
Stayed 1 night in Apr 2021
Response from Leo on 23 Apr 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walked in and walked right back out place was nasty and looked like it wasn’t clean
Stayed 1 night in Mar 2021
Response from Leo on 7 Apr 2021
Hi, Stephen! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021
Response from Marie on 24 Mar 2021
Hi, We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Marie!

2/10 Terrible

Ishman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Bella on 23 Jan 2021
Hi, Ishman! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Bella!

2/10 Terrible

Erica, West Columbia / Lexington , South Carolina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets and linen weren’t clean. The room I had was roach and bed bug infested. The housekeeping barely came. The remote wasn’t connected to the TV ! You didn’t have any privacy there ! The people that stay for a long period of time are weird and nosey! The microwave did not spin ! The shower head was broken ! No type of hot water pressure during my stay ! This has to be the worst hotel experience ever while trying to quarantine!
Stayed 8 nights in Jan 2021
Response from Bella on 19 Jan 2021
Hi, Erica! We are sorry for the unpleasant experience you had with us. Your feedback has been duly apologetic noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Bella!