Restaurant

Reviews of Element Colorado Springs Downtown

3 out of 5
Element Colorado Springs Downtown
55 East Costilla Street, Colorado Springs, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 116 out of 159 reviews" "
Rating 8 - Good. 25 out of 159 reviews" "
Rating 6 - Okay. 11 out of 159 reviews" "
Rating 4 - Poor. 3 out of 159 reviews" "
Rating 2 - Terrible. 4 out of 159 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed staying here overnight while in Springs. Lika, one of the front desk reps, was absolutely amazing; she was able to check me in a few minutes early as I ended up in an unexpected situation with my rental car (flat tire) and had no where else to go. I truly appreciated her compassion and humor. I recommend stopping at Lumen8 and Toastique; one is a rooftop bar/restaurant and the other is a fun gourmet toast/smoothie spot that’s just South of the Hotel. I would absolutely stay here again.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Janelle,Thank you for taking the time to share your experience at Element Colorado Springs Downtown! We're so pleased to hear that Lika made your early check-in smooth and enjoyable, especially under the circumstances. We truly appreciate your patronage and are thrilled you would choose to stay with us again. We look forward to your next visit!Enthusiastically,Ed OkvathGeneral Manager

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff did not clean our room all day. We even asked if they could get to our room, and after a night out of the hotel, we came back to a dirty room. What exactly are we paying for when we stay there? Also, the attendants at the front desk were a rude and dismissive.
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Julie,Thank you for taking the time to share your feedback with us. We are truly sorry if our staff did not provide you with the experience you deserve. Given the opportunity, we would like to welcome you back with the service experience you deserve. We hope you consider staying with us again.Best Regards,Ed OkvathGeneral Manager

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the springs!!!!
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Alfred,Wow, what a fantastic review! We are thrilled you enjoyed your visit, and we appreciate your feedback. On behalf of our team at Element Colorado Springs Downtown, we cordially invite you back again anytime!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Genevieve,We're delighted you enjoyed your stay at Element Colorado Springs Downtown! Please come see us again soon.Enthusiastically,Ed OkvathGeneral Manager

6/10 Okay

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was a sx@hit show. There was a chef with a grill behind the opening but no one knew what the proceedure or options were. No signage of instructions.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Thomas,Thank you for taking the time to leave a review. We're sorry to hear about your experience during our breakfast, and we greatly regret any inconvenience you had. Rest assured, your feedback will be taken into consideration as we strive to improve for our great guests. It was a pleasure to host you, and we hope you'll consider staying with us again for a stay that is sure to go above and beyond your expectations.Best Regards,Ed OkvathGeneral Manager

10/10 Excellent

Kelsey

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time being in Colorado. I came for a wedding and all of the staff were so helpful and friendly! Very modern and safe place to stay! The quality you get for the price is incredible! Probably one of my hotels I’ll always use in the future coming back to Colorado Springs.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Kelsey,Thank you for taking the time to provide this kind review of Element Colorado Springs Downtown. We are delighted to hear your first Colorado experience was amazing! Our staff will appreciate your kind words about them being friendly and accommodating. We strive to provide a safe and relaxing environment, and it's fantastic to know we were able to make you feel welcome. It would be an honor to host you again the next time in town.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

saekewn, clifton

Liked: Cleanliness, property conditions & facilities
Clean and food is good
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Saekewn,Thank you for your feedback! We're glad to hear that you found your stay with us to be a clean experience, and we're happy you enjoyed the food. We look forward to welcoming you back to Element Colorado Springs Downtown and continuing to meet your expectations.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Jasson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Jasson,We're glad you enjoyed your stay at Element Colorado Springs Downtown. Please come see us again soon.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel. Wonderful breakfast options and a beautiful rooftop restaurant.
Stayed 4 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Aileen,It is wonderful to know that you had an excellent experience with us! We are delighted you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning our fantastic rooftop restaurant. Thank you for your glowing review and perfect rating, and we hope you return soon!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Kaitlin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Kaitlin,We enjoyed hosting you at Element Colorado Springs Downtown. It's our pleasure to offer guests the option of on-site self-parking, and we've published our rates online so you can review these details before making a reservation. We hope you had a comfortable stay, and we'd love to see you again. Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear James,Thank you for your perfect rating and for recommending us to your fellow travelers! It was truly a pleasure having you as our guest, and we hope you return soon.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Erik

Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy parking. Breakfast was good and shower pressure was excellent.
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Sydney,It was a pleasure hosting you at Element Colorado Springs Downtown! We're glad our convenient location, easily accessible parking, and tasty breakfast added to your experience. The next time you're in the area, please come see us again.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

David

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stsy
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Matthew,We're so glad to hear you enjoyed your stay with us! It would be delightful to welcome you back to Element Colorado Springs Downtown for another enjoyable experience.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the short order chef for breakfast!
Stayed 4 nights in Jan 2024
Response from General Manager on 15 Feb 2024
Dear Eric,We're so happy to know that you had a wonderful experience overall and that our tasty breakfast left a positive impression on you. Thank you so much for the perfect rating, and we hope to see you again soon. Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Terra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience staying here. The hotel was in a great location to the places we wanted to visit. The room was very comfortable, and the staff at this hotel were very helpful and friendly.
Stayed 3 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Terra,We are thrilled you had a great experience staying with us. Thanks for complimenting our superb location, comfortable accommodations, and helpful team. It was an honor having you visit us at Element Colorado Springs Downtown. We cannot wait to see you again soon!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Elena

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel in the center of Colorado Springs
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Elena,Thank you for choosing Element Colorado Springs Downtown. Your kind words regarding our attention to detail and prime location motivate us to continue maintaining our high standards. We can't wait to welcome you back for another pleasant stay!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Sigrid

Travelled with family
Very accomodating
Clean, convenient , straight forward, large room, love the kitchen and couch and workstation in room for when extended stay is involved
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Sigrid,Thank you! It was a pleasure to have you as our guest at Element Colorado Springs Downtown, and we are delighted to see we were exactly what you needed for a wonderful, extended stay. We look forward to welcoming you back again soon.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Stayed 2 nights in Dec 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Yosvany

Liked: Cleanliness
Beautiful and clean hotel.. The only thing that bothered was our check out is at 11am and there was kids outside our door playing hockey at 8AM and we have kids ourselfs and had grandma stay with ours for us to rest.
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Yosvany,Thank you for being our guest and for taking the time to share your valuable feedback. While we are happy you enjoyed our clean, beautiful hotel, we are sorry about the noise that woke you up the day you were checking out. Please know that our team is always ready to provide assistance and address any issues that may arise. We hope to have another opportunity to welcome you back and impress you even further.Best Regards,Ed OkvathGeneral Manager

6/10 Okay

Janet

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The breakfast is great. You have 2 options. You can have eggs, French toast, crepes, and other limited menu items made for you, or go across the courtyard and have a breakfast bar. The pool ran out of towels our 3rd day there. There was absolutely no maid service for our 5 nights. One was even cleaning the room next to ours on day 3 as we left for the day and we hoped they will come to at least take the trash out. Came back, and our room was not touched. We were out of our room every day by 9am and did not return until after 6. Every morning, there were at least 10 bags of trash in the hallway, showing the maid service to be problematic. I observed the maid staff several times, and most of the time they were doing something other than cleaning the rooms, like talking and hanging out. Upon checkout, I asked if we needed to request our room be turned, and was informed it is supposed to be done daily without the customer asking. The windows could give some sound proofing, as we heard every car and motorcycle with loud exhaust, from the 5th floor. The staff, outside of the cleaning crew, were exceptional. It was different than what we were used to, by having a limited menu breakfast cooked for us. The parking garage is worth paying for, especially in the winter.
Stayed 5 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Janet,Thank you for staying with us and for your feedback. We are pleased you enjoyed our delicious breakfast; however, please accept our apologies for any issues with our housekeeping. Our management team will review your comments and correct any issues noted. Again, thanks for your review, and we hope you will consider staying with us the next time you are in Colorado Springs.Best Regards,Ed OkvathGeneral Manager

8/10 Good

Sema

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect for our family Christmas !
Stayed 2 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Joseph,We're delighted you and your family had a great stay at Element Colorado Springs Downtown. Thank you for sharing your positive experience, and we look forward to welcoming you back for another fantastic time. Until then, we wish you well and happy holidays!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Willie

Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary getaway
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Robert,We’re so delighted that you chose to celebrate your anniversary with us! It was an honor to have been a part of this important day, and we hope your time with us helped make it extra special. Thank you for your perfect rating! We wish you many more years of love and happiness, and we hope you return soon. Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The associate who was at check-in was awesome! Super helpful and friendly. Room was clean and lots of space.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Kimberly,Our immaculate accommodations and friendly staff are just a few reasons guests love staying with us at Element Colorado Springs Downtown! Thank you for your perfect rating, and we hope to have the pleasure of hosting you again in the future!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

James

Stayed 2 nights in Dec 2023

10/10 Excellent

Lesly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

MAYA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff!! Wrap around views of the mountains, very spacious and full kitchen! Room has a true "homey" feel but still contemporary and luxury style! Great location in Downtown Colorado Springs and 12 minute drive to Manitou/Pikes Peak Cogwheel area!
Response from General Manager on 5 Dec 2023
Dear Maya,We want everyone who stays at Element Colorado Springs Downtown to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our cozy rooms had everything you needed and that our location was ideal for your trip. Should you be in the area again, please come back to see us.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I personally liked the cleanliness, the customer service
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Jaime,We are delighted that you were able to spend some time with us! It gives us great pleasure to know that our dedication to exceptional guest service and the highest cleanliness standards were reflected in your recent stay. Thank you for your great review, and we hope you return the next time you visit Colorado Springs.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Ronald S Hedgcock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Ignacio

Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with great location
Hotel is very modern and updated. Friendly staff. Great location to Pikes Peak and other attractions. Continental breakfast was impressive. The only downfall was the parking. The garage is conveniently located but the pass you get from the front desk to exit doesn’t always work.
Stayed 2 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Dear Robert,It was a pleasure to host your recent stay at Element Colorado Springs Downtown. We're happy to hear you had an enjoyable visit and that you appreciated our modern accommodations and great location, as well as the friendly hospitality our team provided. However, please accept our apologies for any issues you encountered with the pass used to exit the parking garage; we will address your feedback with the rest of our team to ensure this is resolved. Thank you for your kind comments, and we hope to exceed your expectations the next time you're in the area.Best Regards,Ed OkvathGeneral Manager

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and the bar is nice.
Stayed 1 night in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Sarah,We're delighted you enjoyed your stay at Element Colorado Springs Downtown! It's great to know that our clean rooms and cozy bar helped make your visit memorable. Please come see us again soon.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Lannea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and convenient
Very nice very convenient rooms with good amenities, parking is only slightly more expensive than nearby garages and is a quick and easy process through the hotel. However they made a bold move and played Christmas music during our visit in early November. The walls are a little thin, but while I saw plenty of people around, our hall was pretty quiet so it wasn’t a problem at all. They also have a very nice double blinds system that eliminates all outside light. Their breakfast is well maintained and has many options and a really nice display. All the staff I interacted with were also friendly and engaging.
Stayed 2 nights in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Lannea,Thank you for letting us know about your experience staying with us at Element Colorado Springs Downtown. It is fantastic to see that you liked our delicious breakfast offerings and that you found our location convenient for your needs. Our friendly staff looks forward to welcoming you back in the future. Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Margi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great rooms
Stayed 4 nights in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Margi,Thank you so much for choosing Element Colorado Springs Downtown! We're glad you enjoyed our location and accommodations, and we hope to see you again in the future.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Dick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a great time.
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Dick,Thank you for choosing to stay with us at Element Colorado Springs Downtown! We are thrilled to know that you had a great visit. It was a pleasure serving you, and we hope to see you again soon! Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023