I knew that i wasn't going to be staying at a Hilton, etc, but the room smelled stale, the curtains & blinds had holes in them, the screen on the window had apparently been pried off at some point, the ice machine wasn't working. The continental breakfast consisted of juice, coffee, cold cereal &/or yogurt, nothing for dairy intolerant and no protein. When i got to my room, the door was ajar, because it wouldn't close on its own unless you pushed or pulled it closed. The outside door, right outside my room was also ajar the whole time i was there. I also had no hot water for the two days I stayed - they're supposed to be giving a discount on the room, so we'll see.