Colonos Cuzamil Holidays from £1,161

We had a wonderful stay, everyone was very attentive and friendly. Staff always greeted us with pleasure and had helpful recommendations on activities and restaurants on the island. The drinks were incredible, the front desk was super helpful! They helped get us taxis and always answered all of our questions. Unfortunately the only upsetting thing was the food, we tried 3 restaurants that the resort had to offer and the food very much tasted like “cafeteria food”, just very poor quality. This forced us to leave the resort to eat elsewhere. But everything else was a 10/10.

This was our third stay at this hotel, and we continue to have a great experience. The staff is always welcoming and helpful, but we especially want to recognize Marco. He went above and beyond to help us arrange a rental car, making the process quick and stress-free. His outstanding customer service made our trip even more enjoyable. Thank you, Marco, for your kindness and professionalism! We look forward to staying here again.

I just came back from this trip and it was amazing 😍 we wished we could stay more days, the staff is amazing, the propertyis well maintain and beautiful. We will definitely come back to occidental!

We came back to Secrets Aura Cozumel for the fifth time over the July 4th holiday and, as usual, had a wonderful time! We didn't get the Preferred Club Ocean View Superior room we requested at check in but Glendy in the Preferred Club check-in office helped us into room 1444 the next day! Thank you, Glendy! We were surprised to find the hotel planned two big beach parties with buffet dinners during our stay. On July 4th, a huge celebration including fireworks and live band. The next night they used the same setup for a Mexico vs. UK soccer game beach watch party. The tacos were wonderful! We had dinner at Bordeaux twice during our stay and the meals prepared by Chef Jenny and her staff were wonderful! Yuriana took care of us for our first dinner and worked so hard to ensure we a great dinner experience and is so very kind! Our second dinner our old friend Miguel Sanchez served us and again provided the very best high end dinner experience one could ask. Miguel immediately remembered us from our previous visits when had breakfast and lunch at Oceana by the beach which was very nice. William demonstrated his considerable skill while providing us a memorable dessert experience with his fiery preparation of Bananas Foster, so cool! We made new friends during breakfast and lunch at Oceana including Sergio, our server for most meals, and Rosanna and Emily. Such wonderful people and very kind to all the guests. Thank you all for making our stay one to remember! :-)