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Reviews of Motel 6 Caseyville, IL - Caseyville Il

2 out of 5
Motel 6 Caseyville, IL - Caseyville Il
2431 Old Country Inn Dr, Caseyville, IL

Reviews

6.4
Rating 10 - Excellent. 167 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 219 out of 1000 reviews" "
Rating 4 - Poor. 137 out of 1000 reviews" "
Rating 2 - Terrible. 179 out of 1000 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Ang

Liked: Cleanliness, staff & service
It was a nice place
Stayed 1 night in Apr 2024

6/10 Okay

Arianna

Liked: Cleanliness
Was a clean hotel. Bed slept well .
Stayed 1 night in Apr 2024

8/10 Good

Dike

Business traveller
Liked: Staff & service
Quiet and friendly staff.
Stayed 4 nights in Apr 2024

4/10 Poor

Carla, Joplin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start? We had to change rooms. The first one the dead lock was messed up. The bathroom door would not close. There was no hot water at the sink. The bed frame was much wider than the mattress. Will stay somewhere else next time we come to St. Louis.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 18 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Pam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I asked for a towel I got one hand towel torn in half and it was stained. When I was leaving the property there was a box full of white pills propping the door open and when I told the front desk they said let the next shift deal with it then the police were called for the couple next to us. Not a good stay nor did the staff seem to care about their patrons safety. The TV in the room had 7 round lighter spots on the screen so we could not even watch the TV.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 18 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at this location it is temporarily closed for renovations. I can’t seem to get anyone to take care of refunding me for a stay that didn’t happen and why didn’t the management with motel 6 inform 3rd party reservation companies about the closure. I think that’s fraud
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Let your guests know yojre closing.
The hotel was closed without any word to me. I reserved the room for the night of January 8th back in November. Only way I found out it was closed was whrn I arrived at 8pm then had to find another hotel.
Stayed 1 night in Jan 2023
Response from Nancy Y. on 25 Jan 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Gavin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No water, Smell
The water was out the entire time. We were not called ahead of time with this information. Cigarette burns on the comforter. Musty smell in room.
Stayed 1 night in Dec 2022
Response from Nancy Y. on 25 Jan 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Clayton

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Didn’t get the room we reserved because of heating issues. Listened to shop vacuum all night because room next door flooded. Came back to hotel and hotel flooded and was told we had to leave
Response from Nancy Y. on 25 Jan 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Gary

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Dec 2022
Response from Nancy Y. on 25 Jan 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

james

Liked: Cleanliness, property conditions & facilities, room comfort
It was ok
It was just a plain old hotel with no amenities what so ever
Stayed 1 night in Dec 2022
Response from Nancy Y. on 25 Jan 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Ed

Disliked: Property conditions & facilities

8/10 Good

Elizabeth

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
Staff was very welcoming and friendly and made the check in process very quick and easy. Room was dusty and there was some trash under the bed
Stayed 1 night in Nov 2022
Response from Nancy Y. on 9 Dec 2022
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 Terrible

Martay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is terrible, it looks deserted the staff wasn't courteous when i walked in he just looked at me and went on doing his laundry, finally he decided to ask me what i wanted , then he gave me the worst room asked me to put a card on file for incidentals i said you guys don't have anything in the room why would there be a charge for that ? The room was dirty the bedspread had holes in it. I asked for another room he's telling me that's all he has and I'm like sir your parking lot is empty you have better rooms ....... the worst experience i have ever had
Stayed 1 night in Nov 2022
Response from Nancy Y. on 9 Dec 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Shirley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For a Motel 6 with property was updated and very clean. It would have been nice to have a refrigerator and a chair to sit in besides the plastic desk chair or sitting on the bed. But overall it was clean, quiet and reasonably priced
Stayed 1 night in Nov 2022
Response from Nancy Y. on 9 Dec 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Dawnietta

Stayed 3 nights in Nov 2022
Response from Anthony Ellington- GM on 17 Nov 2022
Dawnietta-Thank you again for choosing our Motel 6. Any and all feedback is shared with all of our team members-and is used as means for improvement. We do hope you will choose our location again in the future for any lodging needs.

2/10 Terrible

Brandi

Stayed 1 night in Oct 2022
Response from Nancy Y. on 9 Dec 2022
Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Nancy Y.#Team6

2/10 Terrible

Torsten

Stayed 1 night in Oct 2022
Response from Nancy Y. on 9 Dec 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Nancy Y. on 9 Dec 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Orlondo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Nancy Y. on 9 Dec 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No so nice
The staff was very friendly. Our room was dirty. There was a dead bug on the wall by the toilet, The room smelled like an ash try (it was a no smoking room). There was two regular sheets on the bed, no fitted sheet and there was trash under the bed. The TV was not working right, it had nine weight lights shinning in picture.
Stayed 2 nights in Oct 2022
Response from Nancy Y. on 9 Dec 2022
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okay

Jacinda

Liked: Cleanliness, room comfort
Disliked: Staff & service
Very much a budget hotel, including service
The gal at the front desk was extremely nice during check in. We chatted a bit and we asked if we could have a late check out and she said we could stay until noon. The room was about what we expected for a budget motel. The bed was comfortable, but the towels were like tiny pieces of sandpaper. Absolutely awful! There was no fridge or microwave which was surprising. Shortly after 11 the next morning, the housekeeper knocked. We told them we had a late check out and they said ok and left. About 20 minutes later, there was another knock from housekeeping. We told them the same thing. Then the front desk called 2 times after that. Please don't agree to a late check out and then harrass the guests. It's bad business!
Stayed 1 night in Oct 2022
Response from Nancy Y. on 9 Dec 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Damaris

Stayed 1 night in Oct 2022

2/10 Terrible

forouzandeh

Stayed 1 night in Oct 2022

2/10 Terrible

Quiana

Stayed 1 night in Oct 2022

2/10 Terrible

Chelsea

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like anything
Stayed 1 night in Oct 2022
Response from Brand Experience Team on 17 Oct 2022
Hi Chelsea,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Abdirizak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Mercedes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and simple.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on 17 Oct 2022
Hi Mercedes,Thanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty
It was so dirty.
Stayed 3 nights in Oct 2022
Response from Brand Experience Team on 17 Oct 2022
Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Carrie

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities
The room they put us in had a nasty bathroom (feces in the toilet, towels all over the floor). They promptly put us in another room. The beds were clean, but extremely uncomfortable. No microwave or refrigerator in our room as stated when we booked it. I would not stay here again.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on 17 Oct 2022
Hi Carrie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

8/10 Good

mark

Stayed 1 night in Oct 2022

10/10 Excellent

Raven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from Brand Experience Team on 17 Oct 2022
Hi Raven,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Carla, Joplin

Travelled with family
Liked: Staff & service
Disliked: Amenities
Convenient to Busch stadium.
Stayed 2 nights in Sep 2022
Response from kp on 6 Oct 2022
Dear Carla, Thank you for staying with Motel6. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate each of your comments, and we hope you will revisit us whenever you return to the area.

2/10 Terrible

Samuel

Stayed 2 nights in Oct 2022
Response from kp on 6 Oct 2022
Dear Samuel, Thank you for staying with Motel6. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate each of your comments, and we hope you will revisit us whenever you return to the area.

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice room, no working HVAC
Stayed 1 night in Oct 2022
Response from kp on 6 Oct 2022
Dear Frank, Thank you for staying with Motel6. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate each of your comments, and we hope you will revisit us whenever you return to the area.

4/10 Poor

Sarah

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2022
Response from kp on 6 Oct 2022
Dear Sarah, Thank you for staying with Motel6. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate each of your comments, and we hope you will revisit us whenever you return to the area.

8/10 Good

Mike

Travelled with family
Liked: Staff & service, property conditions & facilities
Modern look with vinal plank on floors. Beds hard as a rock.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 2 Oct 2022
Hi Mike, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Kaur J. #team6

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Mary

Stayed 6 nights in Sep 2022

10/10 Excellent

gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from KP on 26 Sept 2022
Thank you for staying at our property. Thank you so much for your review.

2/10 Terrible

Heidi-Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Horrible. Place had a rancid smell. Everything in the room was dirty. People yelling and banging on doors all night long. I did not feel safe there with my toddler. And management didn’t seem to care. And I still haven’t gotten my $100 hold refunded. This place looks and feels like a flop house. Worst hotel experience ever.
Stayed 2 nights in Sep 2022
Response from kp on 21 Sept 2022
Dear Heidi-Ann, Thank you for staying with Motel6. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate each of your comments, and we hope you will revisit us whenever you return to the area.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from KP on 21 Sept 2022
Dear Thomas, Thank you for staying with Motel6. We are glad your overall experience was enjoyable.

6/10 Okay

Carla, Joplin

Travelled with family
Disliked: Amenities, property conditions & facilities
Bolts holding stool were pulled out of floor. TV had bright spots .
Stayed 2 nights in Sep 2022
Response from kp on 21 Sept 2022
Dear Carla, Thank you for staying with Motel6. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate each of your comments, and we hope you will revisit us whenever you return to the area.

6/10 Okay

Ben

Stayed 1 night in Sep 2022

8/10 Good

Shari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from kp on 12 Sept 2022
Dear Shari, Thank you for staying with Motel6. We are glad your overall experience was enjoyable.

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service, amenities
The room smelled musty Service was good, bed was firm
Stayed 1 night in Sep 2022
Response from kp on 12 Sept 2022
Dear Ryan, Thank you for staying with Motel6. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate each of your comments, and we hope you will revisit us whenever you return to the area.

2/10 Terrible

Timothy, Fort Benning

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down property; Overflowing trash can at hotel entrance; Bed linens not clean.
Stayed 2 nights in Sep 2022
Response from Kp on 12 Sept 2022
Dear Timothy, Thank you for staying with Motel6. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate each of your comments, and we hope you will revisit us whenever you return to the area.

2/10 Terrible

April

Business traveller
Disliked: Staff & service, property conditions & facilities
It was a disaster from the moment i walked in ..first off the desk guy says i didnt have a conformation i showed him my confirmation number then tried to make me pay again had to show my receipt where i had paid .then he kept telling me itd be awhile cause my room wasnt confirmed .then we finally got into a room we got all unpacked went to go eat and the door wouldnt shut .so i went back out there and told him the door wouldnt close so he came tried to close the door .so he puts us in another room. My friend has to take meds at night for sleep so she was laying down well i took a shower came out and said i think im gonna get some chips so i grab a key card and just enough money for my cheetos and closed the door .came back and of course my key card wouldnt work again so i had to go bother him again he came tried it wouldnt work tried the master key wouldnt work now mind u my friend is in this room asleep he tells me i have to get her up i said she wont wake up she takes sleeping meds and he made me bang on the doors and go around and bang on the window and still couldnt wake her ..so he grabbed keys no luck the door would not open so he tells me i have to wait til midnight whensee if he could open it ..now i went there to get rest cause i had to be in st louis for surgery at 530 am .....he made me sit out in the lobby with nothing til the guy got there to try to open the door by this time im in tears ..needless to say i finally got in my room at 100am and look up theres no s
Stayed 1 night in Sep 2022

6/10 Okay

Caroline

Travelled with family
Disliked: Staff & service, room comfort
The area in which the motel is located is fast becoming unsafe. There were no towel replacements or straightening of the bed sheets. No in room refer, ironing board, kleenex, or complimentary breakfast. Rates are comparable to area motels but amenities are lacking.
Stayed 3 nights in Sep 2022
Response from kp on 6 Sept 2022
Dear Caroline, Thank you for staying with Motel6. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate each of your comments, and we hope you will revisit us whenever you return to the area.