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Reviews of Mövenpick Hotel & Casino Geneva

4 out of 5
Mövenpick Hotel & Casino Geneva
20, route de Pré-Bois, Cointrin, Meyrin, GE

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1002 reviews" "
Rating 8 - Good. 359 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vasu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Franck Fleury on 10 May 2024
Dear Vasu, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

MIENKOKBRYAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Near to airport with free shuttle. Need to call for shuttle. Rooms are spacious and clean. I asked for coffee sachets but waited an hour and it was not delivered. Had to go to counter to get it myself. Otherwise it was a good stay
Stayed 2 nights in Apr 2024
Response from Franck Fleury on 8 May 2024
Dear guest, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the location of our hotel near the airport and our free shuttle service from and to the airport. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.

10/10 Excellent

Kumar, DERBY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, people and food. Enjoyed my stay and defo recommended.
Stayed 3 nights in May 2024
Response from Franck Fleury on 7 May 2024
Dear Kumar, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Franck Fleury on 6 May 2024
Dear Robbie, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent airport hotel
Stayed 1 night in Apr 2024
Response from Franck Fleury on 30 Apr 2024
Dear Randall, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the location of our hotel near the airport. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.

10/10 Excellent

Tereza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the breakfast and the location close to the airport. The Casino is really located in the Hotel and is very good.
Stayed 2 nights in Mar 2024
Response from Franck Fleury on 10 Apr 2024
Dear Tereza, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

8/10 Good

Tammam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The sink in the bathroom was clogged
Stayed 1 night in Mar 2024
Response from Franck Fleury on 4 Apr 2024
Dear Tammam, Thank you for your feedback about your last stay with us! I am very sorry that our services didn't meet your expectations.We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely experience
Stayed 3 nights in Mar 2024
Response from Franck Fleury on 15 Mar 2024
Dear Elisha, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

8/10 Good

Walid

Liked: Amenities
The uniqueness is the Casino itself
Stayed 1 night in Feb 2024
Response from Franck Fleury on 16 Feb 2024
Dear Walid, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and staff. Location convenient for airport but nothing else.
Stayed 1 night in Feb 2024
Response from Franck Fleury on 8 Feb 2024
Dear Stephen, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Zarmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent—
Stayed 1 night in Feb 2024
Response from Franck Fleury on 8 Feb 2024
Dear Zarmina, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

8/10 Good

Mickael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Franck Fleury on 29 Jan 2024
Dear Mickael, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

2/10 Terrible

Jitendra, Lubbock

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room has very bad sewer smell and no soap in the bathroom. Call front desk to complain no one picked up. Complained at check out manager did nothing about it.
Stayed 1 night in Dec 2023
Response from Franck Fleury on 2 Jan 2024
Dear Jitendra, I would like to thank you for sharing your feedback with us. I am very sorry that our services didn't meet your expectations. If you need to share your experience with us, do not hesitate to contact us directly. Sincerely, Franck Fleury, General Manager

10/10 Excellent

Darko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Franck Fleury on 3 Oct 2023
Dear Darko, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. Wish they had Microwave in the room.
Stayed 7 nights in Sep 2023
Response from Franck Fleury on 2 Oct 2023
Dear Guest, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Franck Fleury on 2 Oct 2023
Dear Heriberto, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Milagro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Franck Fleury on 14 Sept 2023
Dear Milagro, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly and helpful staff - great service
Stayed 1 night in Aug 2023
Response from Franck Fleury on 29 Aug 2023
Dear Heidi, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great, perfect if flying or traveling out of GVA
Stayed 1 night in Aug 2023
Response from Franck Fleury on 28 Aug 2023
Dear Jeffrey, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Franck Fleury on 1 Sept 2023
Dear Sarah, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Franck Seguin on 2 Aug 2023
Dear James, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible parking lot but nice rooms
Hotel was nice. Not prepared for our 4 guests—room was only ready for 2, so we had to call room service to bring us linens for our 2 children. Parking Lot is terrible! So big and not signed well. We got lost and drove in circles trying to find the hotel parking. Had to exit the lot and try again. Finally found the hotel parking level, but no signs to the hotel elevator. Ended up on the back side of the building and had to pull all of our luggage around the outside to the hotel entrance. Super frustrating! But the hotel was clean and nice.
Stayed 1 night in Jul 2023
Response from Franck Seguin on 28 Jul 2023
Dear Lisa, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted that our hotel was nice and clean. I am sorry if your overall experience got negatively impacted by the issue at the parking lot.The parking for our hotel is located in level 3. There is a sign indicating the level and the space reserved for our guests. I understand it did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please be aware that we have already implemented the appropriate measure to address the problem and prevent future occurrence. Thank you again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Seguin General Manager

6/10 Okay

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nothing much to do near area but appreciate it’s probably very convenient for conventions.
Stayed 3 nights in Jul 2023
Response from Franck Seguin on 26 Jul 2023
Dear Sophia, I would like to thank you for sharing your feedback with us. I am very sorry that our services didn't meet your expectations. If you need to share your experience with us, do not hesitate to contact us directly. Sincerely, Franck Seguin, General Manager

10/10 Excellent

Sammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great, the only problem is the access to the hotel from the parking is very confusing.
Stayed 2 nights in Jul 2023
Response from Franck Seguin on 13 Jul 2023
Dear Sammy, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

6/10 Okay

Dennis

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Franck Seguin on 3 Jul 2023
Dear Dennis, Thank you very much for your feedback! Kind regards, Franck Seguin, General Manager

10/10 Excellent

MIENKOKBRYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel overall but will be nice if rolm ippers are provided.
Stayed 1 night in Jun 2023
Response from Franck Seguin on 29 Jun 2023
Dear MIENKOKBRYAN, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023
Response from Franck Seguin on 22 Jun 2023
Dear Andrew, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

10/10 Excellent

jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel and the reception staff member who checked us in was exceptional. Offered us a fresh water drink as we arrived at the desk. He was both professional and humorous - a great touch for travellers like ourselves. The room was excellent. I would highly recommend this airport hotel
Stayed 1 night in Jun 2023
Response from Franck Seguin on 20 Jun 2023
Dear Jonathan, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted our friendly and professional staff. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

10/10 Excellent

Stephen, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Franck Seguin on 20 Jun 2023
Dear Stephen, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. . We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean. Comfortable.
Stayed 1 night in Jun 2023
Response from Franck Seguin on 13 Jun 2023
Dear Katie , Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the size, comfort and cleanliness of our rooms. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Fantastic service and staff friendliness. Beds a little hard, but shower pressure amazing.
Stayed 1 night in May 2023
Response from Franck Seguin on 22 May 2023
Dear Guest, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. . We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

8/10 Good

CHARLOTTE

Stayed 1 night in Apr 2023
Response from Franck Seguin on 22 May 2023
Dear Charlotte, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. . We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

6/10 Okay

shannaz

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Franck Seguin on 27 Mar 2023
Dear Shannaz,Thank you very much for your feedback!Kind regards, Franck Seguin, General Manager

8/10 Good

Maria

Stayed 1 night in Mar 2023
Response from Franck Seguin on 27 Mar 2023
Dear Maria,Thank you very much for taking your time to share your feedback with us.Kind regards,Franck Seguin, General Manager

4/10 Poor

Cyriel, Fort Lauderdale

Stayed 4 nights in Mar 2023
Response from Franck Seguin on 4 Apr 2023
Dear Cyriel, I would like to thank you for sharing with us your great feedback with us. I am very sorry that our services didn't meet your expectations.Sincerely, Franck Seguin, General Manager

10/10 Excellent

Ankush

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good restaurant, nice, clean, functional rooms.
Stayed 2 nights in Mar 2023
Response from Franck Seguin, General Manager on 14 Mar 2023
Dear Ankush,I would like to thank you for taking your time to share your feedback with us! it's always a pleasure to receive the positive one. I hope we will welcome you back again!Thank you and kind regards,Franck Seguin, General Manager

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reception staff were really helpful and efficient
Stayed 1 night in Feb 2023
Response from Franck Seguin, General Manager on 1 Mar 2023
Dear David,thank you very much for your feedback.We really appriciate it.Kind regards,Franck Seguin, General Manager

10/10 Excellent

Zarmina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Franck Seguin, General Manager on 7 Feb 2023
Dear Zarmina,Thank you for your kind feedback!We really appriciate it and we really hope to see you back again! Kind regards, Franck Seguin, General Manager

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Franck Seguin, General Manager on 2 Feb 2023
Dear Brenda,Thank you very much for your feedback.Kind regards,Franck Seguin, General Manager

6/10 Okay

Fabrizio

Stayed 1 night in Jan 2023
Response from Franck Seguin, General Manager on 26 Jan 2023
Dear Fabrizio,I would like to thank you for taking your time to leave us a note about your last stay.Kind regards,

6/10 Okay

rely

Stayed 2 nights in Dec 2022
Response from Franck Seguin, General Manager on 6 Jan 2023
Dear Rely,I would iike to thank you for sharing your feedback with us.Kind regards,Franck Seguin,General Manager

2/10 Terrible

valerie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Franck Seguin on 4 Apr 2023
Dear Valerie, I would like to thank you for sharing with us your great feedback with us. I am very sorry that our services didn't meet your expectations.Sincerely, Franck Seguin, General Manager

10/10 Excellent

Denisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are super spacious and well designed. Same with bathrooms. Tap water is pure and drinkable. Beds are top. View is amazing.
Response from Franck Seguin on 28 Dec 2022
Dear Denisse, Thank you ver much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

6/10 Okay

Rajeshkumar

Business traveller
Stayed 1 night in Sep 2022
Response from Franck Seguin, General Manager on 29 Sept 2022
Dear Rajeshkumar, Thank you for taking your time to share with us your feednback about your last stay. Kind regards, Franck Seguin, General Manager

10/10 Excellent

Daorong

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
clean room
Stayed 1 night in Sep 2022
Response from Franck Seguin, General Manager on 19 Sept 2022
Dear Daorong,Thank you for your comment about your last stay with us! Kind regards,Franck Seguin, General Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 1 night in Sep 2022
Response from Franck Seguin, General Manager on 16 Sept 2022
Dear Jeffrey, Thank you very much for taking your time and sharing with us this great review! We hope to see you soon in Geneva. Kind regards, Franck Seguin, General Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great amenities and service.
Stayed 1 night in Aug 2022
Response from Franck Seguin, General Manager on 2 Sept 2022
Dear Thomas,Thank you for giving us such a wonderful note about your last stay with us! Hope you will see you back at Movenpick in Geneva.Kind regards,Franck Seguin, General Manager

8/10 Good

SAMINA

Stayed 1 night in Aug 2022
Response from Franck Seguin, General Manager on 23 Dec 2022
Dear Samina,Thank you for your feedback.Kind regards,

10/10 Excellent

Hania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well run property. We chose those property because the family rooms have 2 large beds, which is hard to find in Europe. Stayed very comfortably and have no complaints.
Stayed 1 night in Aug 2022
Response from Franck Seguin, General Manager on 6 Jan 2023
Dear Hania,Thank you very much for your kind feedback. We hope to see you again with us.Kind regards,Franck Seguin, General Manager

10/10 Excellent

ENRIQUE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. But is far from de city
Stayed 1 night in Jul 2022
Response from Franck Seguin, General Manager on 19 Aug 2022
Dear Enrique,Thank you very much for sharing your feedback with us abot your last stay.Kind regards, Franck Seguin, General Manager