Find Hotels with Pool in Coconut Grove, Miami

"One of the front desk girls was extremely rude. Very poor attitude and zero customer service oriented. "

"Really great stay thank you "

"Felt like being at home!"

"Honestly, this hotel was far less glamorous than we had anticipated. At check-in it was chaotic, no one to help with bags or car $55 a night for Car is preposterous, but I guess par for the course. The worst problem was the dark room. On the third floor there is zero natural light there is no lighting in the room and it is impossible to get to even see what’s in your suitcases without a camera flashlight. In addition, the elevator situation was ridiculous. Everybody is confused it is humorous, but not very efficient. You cannot just push the button of where you want to go. There’s some sort of secret password from the card to the elevator and everybody is confused all of the time. The pool deck is lovely but not enough seating on Thursday through Sunday. Food options were limited breakfast closed earlier than we would like. I’m sure that people are hard-working but overall the price point and amenities did not equate to a great choice overall, we were there for a wedding and grateful to be part of it, but unimpressed with the overall experience. "

"Shanice was extremely professional and helpful. We got in early from a cruise, which usually disembarks in the early morning. We didn’t have anywhere to go so we went to the hotel early and she worked on getting us our room early. Meanwhile we were told we could have breakfast while they worked on getting our room ready. Other hotels have not been as accommodating and would have made us wait til check in time. What could have been a 7 hour wait to check in was a 3.5 hour wait with them expediting the room cleaning. It was amazing seeing as we were exhausted. The room was very clean and comfortable. Overall great experience with wonderful staff. "

"Everything was perfect and im waiting for my 250 deposit back to my account. Thanks"

"No heat"