Coco Bongo Punta Cana

I was very disappointed with our stay at Hard Rock Punta Cana. I arranged a birthday room celebration for my son days in advance, but it was never done, even after I followed up several times. No one apologized or really took responsibility. Service at some restaurants, especially Isla, was also frustrating. We were often told, “I’m not your waitress,” and I had to get up several times to get our own drinks. We also felt some waitresses were noticeably unhappy if they didn’t receive a tip. On Saturday, one of the pools was very dirty and even had something in the water that looked like vomit. For a resort at this level and price, I expected much better service, cleanliness, and communication.

Everything