Search Hotels Near Cleveland Metroparks Zoo, Cleveland

"Our room was not properly cleaned. There was a cracker on the floor. Hair on the floor and in the sink of the bathroom. Debris on the floor. Dirt and marks all around the bed skirt. Hand/finger marks all over the closet doors. Spilt substance on the wall where the bathroom door slides. The bathroom smelled really bad. They gave us a new room… It smelled a lot better (like new carpet) HOWEVER, debris all over the carpet. I mean a ball of weave hair, actual pieces of garbage like plastic and a plug cap. A TOENAIL IN THE SHOWER. Marks on the mirror from a spill or splash of something. Hands prints all over the glass window. DUST built up on the ledge by desk. We were more comfortable in that room and decided to stay put. But it is clear the cleaning service is not doing their job. Too many obvious standard things missed. I was really disappointed and frustrated that a clean room didn’t seem possible. I’m not looking for perfect but a thorough vacuum and wipe down should be guaranteed. The staff was very kind and noted the both room conditions. I would not stay there again, nor would I consider another Westin hotel "

"Parking wasn’t the greatest but the Hotel was clean and staff were friendly."

"The water was cold and BROWN room was disgusting and when I called front desk they said get over it basically"

"Spacious room, central to downtown activities, easy in/out parking "

"This is the cleanest place I've ever stayed. The decor was simple and tasteful, and the pillows and blankets gave it a nice cozy feel. The kitchen was neat and organized, and the refrigerator was super clean. The shower was great, and I loved the hair dryer! I would recommend this place."

"Easy to get to. Plenty of parking. Space was clean and nice for a quick overnight trip. "

"My stay there was great! The host communicates with you well."

"Fantastic place to stay, and even better if you have dogs. We needed a little escape for ourselves and our pups, and could not have been more pleased. The place was well laid out, great amenities, great location, and the yard was massive. Thank you so much for taking good care of us!"

"Host was extremely good at communication. Also, everything we requested was immediately responded to and allowances were made to accommodate our needs. Supplies were delivered and we had everything we needed. "