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Reviews of Best Western Snowcap Lodge

2.5 out of 5
Best Western Snowcap Lodge
809 W Davis St, Cle Elum, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 544 out of 865 reviews" "
Rating 8 - Good. 243 out of 865 reviews" "
Rating 6 - Okay. 45 out of 865 reviews" "
Rating 4 - Poor. 21 out of 865 reviews" "
Rating 2 - Terrible. 12 out of 865 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 6 May 2024
Thank you for taking the time to let us know how we did. We are glad to see you enjoyed your stay with us.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and room was clean & spacious. Would stay there again.
Stayed 1 night in Apr 2024
Response from Lisa on 1 May 2024
Thank you for staying with us, we hope to see you again soon!

2/10 Terrible

Shawna

Travelled with family, Business traveller
The front desk clerk Kassy was extremely rude on the phone and actually hung up on me when I questioned how they billed me. Would never recommend this hotel in the future!
Stayed 1 night in Apr 2024
Response from Lisa on 23 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be discussing this directly with Kassy as this is not acceptable behavior. To confirm the Mastercard ending in 5481 was used for payment, the Mastercard ending in 6139 was used for incidentals but that has been voided and will be released back to your account by the end of the business day. Again I apologize for the interactions of our front desk agent and we will be addressing this immediately so this is not an issue moving forward.

10/10 Excellent

LaRee

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Lisa on 16 Apr 2024
Thank you for staying with us, we appreciate your feedback and hope to see you again soon!

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and staff very friendly and helpful. The breakfast was so nice and yummy and clean! and fresh fruit! There was too much chlorine smell in the hot tub one day.
Stayed 2 nights in Apr 2024
Response from Lisa on 12 Apr 2024
Thank you for your kind words,we are so glad you enjoyed the breakfast.

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly, and the breakfast was amazing! Very nice pool and hot tub with exercise area overlooking the pool, so adults could work out while kids swim
Stayed 2 nights in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for taking the time to let us know how we did. We appreciate all received feedback. We are glad to see you enjoyed our property ad its amenities during your stay with us.We hope to see you again in the future!

8/10 Good

Eric

Liked: Cleanliness
Response from Lisa on 12 Mar 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel
Clean, comfortable and convenient. Nice staff and large room. Relatively new hotel.
Stayed 1 night in Feb 2024
Response from Lisa on 27 Feb 2024
Thank you so much for your kind words, we hope to see you again soon!

10/10 Excellent

bernadette

Travelled with group
Liked: Amenities, property conditions & facilities
Great location to go hike and explore.
Stayed 1 night in Feb 2024
Response from Lisa on 27 Feb 2024
Thank you for your 5 star review, we are so glad you enjoyed the amazing hiking trails our area has to offer!

8/10 Good

Ruminta, columbia falls

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall!
Stayed 1 night in Feb 2024
Response from Lisa on 14 Feb 2024
Thank you for staying with us, we hope to see you again soon!

8/10 Good

Raina, Nine Mile Falls

Stayed 1 night in Feb 2024
Response from Lisa on 26 Mar 2024
Thank you for staying with us, we appreciate your feedback and hope to see you again soon!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk on 12 Feb 2024
Thank you for taking the time to fill out the survey and let us know how we did.We are excited to see you enjoyed your stay with us and we hope to see you again in the future!

10/10 Excellent

Terra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnighter on a road trip. Staff was courteous and helpful. Room was clean and comfortable.
Stayed 1 night in Feb 2024
Response from Lisa on 3 Feb 2024
Thank you so much for your kind words, we are so glad to hear you enjoyed your stay and we look forward to hopefully seeing you again soon!

10/10 Excellent

erin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and nice. Rooms were really big and bed was great. Great cookies too!
Stayed 1 night in Jan 2024
Response from Lisa on 25 Jan 2024
We are thrilled to hear you enjoyed your stay, hopefully we see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was too cold to use.
Stayed 1 night in Jan 2024
Response from Front Desk on 22 Jan 2024
We do sincerely apologize for the issue with the pool. There was an issue with the heaters the day prior and while we had remedied the issue it takes a long time to heat up as there is 5000 gallons in our pool. We do hope to see you again in the future!

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel! We enjoyed our stay. All good things to say. The front desk lady was super friendly, she made fresh cookies at night, pool was decent temp, hot tub was perfect, beds and pillows comfortable, you can log in to Netflix on the tv, and the breakfast was delicious!
Stayed 1 night in Jan 2024
Response from Lisa on 20 Jan 2024
Thank you so much for your kind words, we are so glad you enjoyed your stay!

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lisa on 16 Jan 2024
Thank you so much for your review, we hope to see you again soon!

8/10 Good

ERIC

Stayed 2 nights in Jan 2024
Response from Lisa on 30 Jan 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 1 night in Jan 2024
Response from Lisa on 11 Jan 2024
Thank you for your 5 star review, we hope to see you again soon!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints, I will stay there again in the future.
Stayed 6 nights in Dec 2023
Response from Lisa on 11 Jan 2024
Thank you so much for your 5 star review, we look forward to seeing you again in the future!

6/10 Okay

Megan

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Lisa on 2 Jan 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa on 28 Dec 2023
Thank you so much for your 5 star review, we are so glad to hear you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lisa on 19 Dec 2023
Thank you for your 5 star review, we hope to see you again soon!

10/10 Excellent

Suja

Stayed 1 night in Dec 2023
Response from Lisa on 19 Dec 2023
Thank you for your 5 star review, we are thrilled to hear you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wowee
Simple check in, kind staff, quiet location
Stayed 1 night in Dec 2023
Response from Front Desk on 17 Dec 2023
I am so glad to see you enjoyed your stay with us! We appreciate the feedback given as we use to it improve our guest experience as well as a way to give our staff kudos for their hard work.We hope to see you again in the future.

10/10 Excellent

Thanya m

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa on 15 Dec 2023
Thank you for taking the time to let us know how we did. We are glad to see you enjoyed your time with us. We hope to see you again soon!

10/10 Excellent

Elena, Sammamish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Lisa on 7 Dec 2023
Thank you so much for your 5 star review, we are so glad to hear you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
super clean and inviting
Stayed 6 nights in Oct 2023
Response from Lisa on 6 Dec 2023
Thank you for your 5 star review, we are so glad to hear you enjoyed your stay and we hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice. When taking a shower the water was lukewarm.
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Dec 2023
Thank you for staying with us, we are sorry to hear of luke warm water during your shower and will be looking into this to see what is the cause as this should never be an issue.

10/10 Excellent

Caitlynd

Stayed 1 night in Dec 2023
Response from Lisa on 3 Feb 2024
Thank you for your 5 star review, we hope to see you again soon!

8/10 Good

Janel

Stayed 2 nights in Nov 2023
Response from Lisa on 19 Dec 2023
Thank you for your review, we hope to see you again soon!

8/10 Good

Gerald

Travelled with family
Liked: Staff & service, amenities
Staff were friendly and accommodating. Breakfast bar was mediocre. Our room hadn’t been dusted recently, but the linens were clean. Bedspread and a towel had holes in them. Decent hotel, but overpriced at $160 per night
Stayed 1 night in Nov 2023
Response from Front Desk on 28 Nov 2023
Thank you for staying with us

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service staff here!
Great service-oriented staff! Fairly comfortable but room updating is sorely needed.
Stayed 3 nights in Nov 2023
Response from Lisa on 21 Nov 2023
Thank you for staying with us, we appreciate your feedback and hope to see you again soon!

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was courteous.
Stayed 1 night in Oct 2023
Response from Lisa on 14 Nov 2023
Thank you so much for your review, we appreciate your kind words and are so glad to hear you enjoyed your stay.

10/10 Excellent

andrea, Kikusui Kamimachi

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Front Desk on 11 Nov 2023
Thank you for taking the time to let us know how we did. We appreciate all feedback!We hope to see you again in the future!

10/10 Excellent

Gordon H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a beautiful area. Convenient to our social event.
Stayed 4 nights in Oct 2023
Response from Lisa on 5 Nov 2023
Thank you so much for your kind words, we are so glad to hear you enjoyed your stay! Hopefully we will see you again soon!

4/10 Poor

Shirley

Stayed 9 nights in Oct 2023
Response from Lisa on 4 Nov 2023
We are sorry to hear you did not enjoy your stay, we would love to touch base with you to hear any suggestions you may have so we can improve for future guest reservations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Just a couple of things wrong
Generally OK. A couple of maintenance/cleaning things, as follows. Sink drain was not clear — slow drainage from just running the faucet. There was a broken knob lying in the bottom of the bathtub.
Stayed 1 night in Oct 2023
Response from Front Desk on 31 Oct 2023
We apologize for the sink drain being slower to clear and as well the shower issues, we thank you for alerting us to this so we are able to address for future stays.

8/10 Good

Aaron

Stayed 1 night in Oct 2023
Response from Lisa on 18 Nov 2023
Thank you for staying with us, we appreciate your feedback and hope to see you again soon!

10/10 Excellent

Patrick H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and BIG. loved it.
Stayed 1 night in Oct 2023
Response from Lisa on 25 Oct 2023
We are so glad to hear you enjoyed your stay, we hope to see you again soon!

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my recent stay…friendly staff, very nice room and comfy bed, and best breakfast I’ve ever had at almost any hotel!!
Stayed 1 night in Oct 2023
Response from Lisa on 23 Oct 2023
Thank you so much for your kind words, we are so glad to hear you enjoyed your stay! We hope to see you again soon!

8/10 Good

Sara, Pasco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 22 Oct 2023
We are glad to see you enjoyed your stay with us here at the Snowcap Lodge. We appreciate you taking the time to let us know how we did. We look forward to seeing you again in the future!!

10/10 Excellent

Tina, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Lisa on 18 Oct 2023
Thank you so much for your 5 star review, we hope to see you again soon!

10/10 Excellent

Emily

Travelled with family
Liked: Property conditions & facilities
Wonderful
We had such a great stay here. We were amazed by the friendly staff. They were wonderful! We stayed just 1 night but had a great stay. Clean, roomy room. Pool was perfect and breakfast was great. The gal organizing the breakfast was extremely kind and the man at the front desk was super helpful. We will come back!
Stayed 1 night in Oct 2023
Response from Lisa on 28 Oct 2023
We are so glad to hear you enjoyed your stay and thank you for your kind words. We look forward to seeing you again!

4/10 Poor

Shirley

Stayed 1 night in Oct 2023
Response from Lisa on 14 Oct 2023
We are sorry to learn you did not enjoy your stay, I will reach out via email this morning to touch base with you in regards to any issues that may of arose during your time with us.

6/10 Okay

Shirley

Stayed 1 night in Oct 2023
Response from Lisa on 14 Oct 2023
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

kris

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The staff at the desk when we checked in were so friendly and accommodating. Love this place!
Stayed 1 night in Oct 2023
Response from Lisa on 10 Oct 2023
We are so glad to hear you enjoyed your stay and thank you for your kind words. We look forward to hopefully seeing you again soon!

10/10 Excellent

pattana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lisa on 10 Oct 2023
Thank you so much for your 5 out of 5 review, we hope to see you again soon!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay!
We loved the Snowcap Lodge. Front desk staff were super friendly and helpful. The breakfast was the best hotel breakfast we've ever had (and we've had a lot of them!) Homemade yeast batter waffles with fresh raspberries, strawberries, and blackberries. Delicious!
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Oct 2023
We are so glad you enjoyed our breakfast! We are glad you enjoyed your stay with us and appreciate you taking the time to give your feedback.We hope to see you again in the future!

10/10 Excellent

Andrey, levittown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad
Stayed 1 night in Sep 2023
Response from Lisa on 26 Sept 2023
Thank you so much for your 5 out of 5 review, we hope to see you again soon!