Title: Hotel Faustino Gran - Relais & Chateaux Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Faustino Gran - Relais & Chateaux Luxury hotel with 2 outdoor pools and 2 indoor pools ![Terrace/patio](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/6e7b340b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/83aab0f7-e97a-44f3-a349-5893dbb86cac-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Exterior](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/3da40919.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 indoor pools, 2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/4b4054ef.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/e713f955.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Faustino Gran, near Menorca's Cathedral, offers a picturesque setting. Guests can visit the winery, enjoy Mediterranean cuisine at Agua restaurant, relax with spa treatments, and unwind at two poolside bars. Motor boating and cycling are also nearby. 9.6 Exceptional ## Popular amenities - Parking available - Pool - Bar - Gym - Room service - Spa ## Room options ### Check availability for these dates Tonight [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=8722128&PinnedHotelID=8722128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=8722128&PinnedHotelID=8722128&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=8722128&PinnedHotelID=8722128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=8722128&PinnedHotelID=8722128&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=8722128&PinnedHotelID=8722128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=8722128&PinnedHotelID=8722128&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=8722128&PinnedHotelID=8722128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=8722128&PinnedHotelID=8722128&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ![Double Room | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/a85761eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Pillow menu Premium bedding Separate bedroom Private bathroom - 248 sq ft - Sleeps 3 - 1 Queen Bed ![Double Room, Patio | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/2d1141c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Patio 10.0 Exceptional 2 reviews ### Highlights Patio Garden Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Pillow menu Premium bedding - 215 sq ft - Sleeps 3 - 1 Queen Bed ![Superior Double Room | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/b932d4b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Pillow menu Premium bedding Separate bedroom Private bathroom - 323 sq ft - Sleeps 3 - 1 Queen Bed ![Junior Suite | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/e7abd915.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom - 527 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed ![Suite, Terrace | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/855f6e7c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Terrace 10.0 Exceptional 1 review ### Highlights Balcony or patio Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Pillow menu Separate bedroom Premium bedding - 592 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed ![Suite, 2 Bedrooms | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/32988e20.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms ### Highlights Patio Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Pillow menu 2 bedrooms Premium bedding - 721 sq ft - 2 bedrooms - Sleeps 4 - 1 Double Bed ![Deluxe Double Room | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/195cf768.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.0 Wonderful 4 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Pillow menu Premium bedding Separate bedroom Private bathroom - 377 sq ft - Sleeps 3 - 1 Double Bed ![Villa, Private Pool | Pool | 2 indoor pools, 2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/e06de766.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, Private Pool ### Highlights Furnished balcony or patio Garden Separate dining area Separate sitting area Soundproofed Private pool Air conditioning Free cots/infant beds - 3025 sq ft - 4 bedrooms - Sleeps 7 - 7 Single Beds ![Single Room | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/76ae3e49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room ### Highlights Soundproofed Sauna Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom - 161 sq ft - Sleeps 1 - 1 Single Bed ![Double Room (Historica) | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/9000000/8730000/8722200/8722128/cb2fa212.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (Historica) 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Pillow menu Premium bedding Separate bedroom Private bathroom - 215 sq ft - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCiutadella-De-Menorca-Hotels-Hotel-Can-Faustino.h8722128.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCiutadella-De-Menorca-Hotels-Hotel-Can-Faustino.h8722128.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.00239%2C3.83672&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3MLxgfNNxfJcb4bGx5cBY6p-jdc=) Calle Sa Muradeta 22, Ciutadella de Menorca, Menorca, 7760 #### What's nearby - Cathedral of Menorca - 2 min walk - 0.1 miles - Fornells Tower - 3 min walk - 0.2 miles - Puerto de Ciutadella de Menorca - 6 min walk - 0.4 miles - Castello de Sant Nicolau - 15 min walk - 0.8 miles - Ciutadella Lighthouse - 3 min drive - 0.9 miles #### Getting around - Mahon (MAH-Minorca) - 56 min drive #### Restaurants - ‪Cafè Balear - ‬3 min walk - ‪La Reina - ‬3 min walk - ‪Ses Voltes Espai Gastronomic - ‬2 min walk - ‪Cercle Artístic - ‬2 min walk - ‪Burger King - ‬3 min walk ## About this property ### Hotel Faustino Gran - Relais & Chateaux Luxury hotel near Puerto de Ciutadella de Menorca Located close to Cathedral of Menorca, Hotel Faustino Gran - Relais & Chateaux provides a terrace, a coffee shop/cafe and a garden. Active travellers can enjoy amenities, such as motor boating and archery, at this hotel. Indulge in aromatherapy, reflexology and a massage at Spa Faustino Gran, the on-site spa. The on-site Mediterranean cuisine fine-dining restaurant, Faustino, offers breakfast, lunch, dinner and al fresco dining. Enjoy the gym, as well as activities, such as kayaking and boat tours. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a library and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - 2 outdoor pools and 2 indoor pools, along with sunloungers and pool umbrellas - Limo/town car service, valet parking (surcharge) and an indoor/outdoor pool - A banquet hall, luggage storage and books - A lift, a 24-hour front desk and 1 meeting room Room features All 56 rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and air conditioning. More amenities include: - Bathrooms with designer toiletries and baths or showers - Wardrobes/cupboards, daily housekeeping and desks ### Awards and affiliations The property is a member of Relais & Chateaux. ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/45000000/44300000/44290300/44290252/bc51fa11.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lago Resort Menorca Suites del Lago - Adults Only Ciutadella de Menorca - Pool - Spa - Free WiFi - Restaurant 9.6 Exceptional 92 reviews £115 includes taxes & fees 22 Oct - 23 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=44290252&PinnedHotelID=44290252&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/190000/183100/183069/b99f1fe9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Melia Cala Galdana - Menorca Ferreries - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 295 reviews £119 includes taxes & fees 27 Oct - 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Beach shuttle (surcharge) - Cruise terminal shuttle (surcharge) - Ferry terminal shuttle (surcharge) - Limo/town car service - Uncovered valet parking on site (EUR 60 per day) ### Food and drink - A bar/lounge - A coffee shop/cafe - A restaurant - Private picnics ### Restaurants on site - Faustino ### Things to do - 2 indoor pools - 2 outdoor pools - Archery - Boat tours - Books - Full-service spa - Gym - Indoor/outdoor pool - Kayaking - Library - Motor boating - Piano - Sauna - Steam room ### Family friendly - 2 indoor pools - 2 outdoor pools - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - Meeting room ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Body wraps - Couples treatment rooms - Facials - Hot stone massages - Reflexology - Sauna - Spa open daily - Steam room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift (140 centimetre wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible restaurant ### More - 3 buildings - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Pillow menu - Premium bedding ### Bathroom - Bathtub or shower - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 32-inch flat-screen TV - IPod dock ### Food and drink - 24-hour room service - Champagne service - Free bottled water - Minibar ### More - Air conditioning - Desk - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 AM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Renovations and closures The property is closed between 30 October and 27 March. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 100.0 per night. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age. - A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 145 per vehicle (one-way, maximum occupancy 4) - Airport shuttle fee per child: EUR 145 (one-way), (up to 18 years old) - Valet parking fee: EUR 60 per day - Rollaway bed fee: EUR 100.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Hotel Can Faustino Ciutadella de Menorca Hotel Can Faustino Can Faustino Ciutadella de Menorca Can Faustino ## Frequently asked questions ### Does Hotel Faustino Gran - Relais & Chateaux have a pool? > Yes, this property has 2 Indoor pools and 2 outdoor pools. ### Is Hotel Faustino Gran - Relais & Chateaux pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Faustino Gran - Relais & Chateaux? > Valet parking is available for EUR 60 per day. ### What time is check-in at Hotel Faustino Gran - Relais & Chateaux? > Check-in start time: 3:00 PM; check-in end time: 11:00 AM. Late check-in is available during limited hours. ### What time is check-out at Hotel Faustino Gran - Relais & Chateaux? > Checkout is at 11:00 AM. ### Does Hotel Faustino Gran - Relais & Chateaux provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of EUR 145 per vehicle applies. ### Where is Hotel Faustino Gran - Relais & Chateaux located? > Located in the heart of Ciutadella de Menorca, this luxury hotel is within a 10-minute walk of Cathedral of Menorca and Puerto de Ciutadella de Menorca. Cap d'Artrutx Lighthouse and Aquarock Waterpark are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Faustino Gran - Relais & Chateaux Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 131 8 - Good 22 6 - Okay 5 4 - Poor 3 2 - Terrible 1 ### 9.8/10 Cleanliness ### 9.6/10 Staff & service ### 9.2/10 Amenities ### 9.6/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Simon 29 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel in a restored Palau, well positioned in the centre of old Ciutadella. Lovely facilities including a gorgeous underground pool and spa, and with several small unheated outdoor pools. The outside dining area was magical. ##### Simon Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Carla 3 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel to stay in Ciudadela ##### Carla Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### John 21 Jun 2025 Liked: Cleanliness, property conditions & facilities Great location, super staff, value for money. ##### John Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Craig 13 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything about my stay at Faustino Gran was incredible, the staff & service were exceptiona,l and the facilities were top tier. I can't wait to come back ##### Craig Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Marius 8 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a true oasis. Beautifully renovated and decorated throughout, in the midst of the city, yet tucked in old city villas. The pool area is gorgeous, especially in the second palazzo - with the cathedral towering above you. Breakfast is generous and fresh, making for a perfect start to the day. If you need a place to find peace and quiet, you can’t ask for more. ![](https://a.travel-assets.com/ugc/hotel-reviews/49740b21-23c3-4915-94bc-6cbb623bf53d-1754650120191.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ebdfc6ff-87db-4b78-b9ae-6745f1a688c4-1754650116973.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marius Stayed 1 night in Aug 2025 ### 8/10 Good #### Carolyn 20 Sept 2025 Liked: Cleanliness, staff & service, amenities We thought the staff were friendly and approachable. Our room was lovely but frustrating there were no hooks anywhere to hang towels etc expect in the shower where they got wet. The room was so dark, the lighting so poor that we asked for a lamp but when we pulled it out of the plug to use it the wire came loose. This is a 5 star hotel , no tote bag for the beach awful hairdryer nothing to play music on and a totally different building to where breakfast was. Such simple things to make a difference. We enjoyed our stay but don’t think it’s 5 star ![](https://a.travel-assets.com/ugc/hotel-reviews/fa41e425-7e54-4589-a9d0-5ad91b56c380-1758407268398.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carolyn Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### William 12 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a very relaxing five-night stay at Gran Faustino. The hotel is elegant, the staff are very friendly and the location in the quiet back streets is perfect for exploring Ciutadella on foot. Highly recommended. ##### William Stayed 5 nights in Oct 2024 ### 10/10 Excellent #### Cynthia 25 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very relaxing and the staff were very attentive. ##### Cynthia Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### David 1 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great place to stay in the middle of Ciutadella. Staff wonderful and welcoming. ##### David Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### David and Jenny 2 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect My husband and I cannot say enough about this hotel. Beautiful location and surroundings, the staff and the Manager make you feel so welcomed and special. Breakfast was great, we chose to eat dinner at the hotel restaurant one evening which was also very good. So many details taken care of at this place - we will be back! ##### David and Jenny Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Gillian Margaret 7 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location location. Location Within a few hundred yards of the harbour , the cathedral, the shops , in the old city This former royal palace is excellent in all areas Highlights include the private booking of the steam room sauna and indoor pool in an underground cave and a day out in their country estate with a lavish picnic in peaceful grounds Highly recommend this hotel ##### Gillian Margaret Stayed 7 nights in May 2024 ### 10/10 Excellent #### Henrik 7 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic hotel! What a nice and classy hotel! We had the most wonderful stay here. Everything was just perfect and the staff did everything to make our stay as good as possible 🙂 We rented their boat for the day and had a super day together with their skipper Lluis 😃 The pool in their other building is probably the most beautiful pool area we’ve ever seen 😍 The restaurant was very beautiful and had a great atmosphere with a pianist playing. Our suite terrace had a perfect view over both the cathedral and the harbor 👌 This hotel is now in our top 5 list of best hotels we have ever visited 😃 Will definitely come back! ![](https://a.travel-assets.com/ugc/hotel-reviews/1C6CD6CF57394DE938158505DA328A61AD3766511659869630140.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from our terrace ](https://a.travel-assets.com/ugc/hotel-reviews/9749BFE266246E1BAAF4D47E139F86532B7D4E501659869629911.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Henrik Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Verified traveller 17 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Our room was formidable but it was in other building. We need to walk 1 block to have breakfast. It was not far but we are not notified when we did the booking ##### Verified traveller Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Susan 27 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommend!! Thoroughly deserves 5\* From the moment I arrived the staff were friendly and helpful. The hotel is situated in a very convenient position for exploring the city and all it has to offer. Ciutadella is very safe, historically interesting, clean and pretty with good transport links to the rest of the island. There are a good variety of restaurants within close proximity as well as the excellent one at the Faustino. Breakfasts can be eaten on the terrace which is a joy! There is a lovely continental style cold buffet as well as an excellent selection of hot choices, the staff are only too happy to try and accommodate your needs. The hotel is split over 3 buildings which are all within about 100 meters of the main building. Each has its own character, they are quiet and beautifully designed. There is a lovely pool and terrace area in the gardens of the main hotel and also, a smaller beautifully secluded one in Can Llorenc . Both were a peaceful haven after a busy mornings sightseeing. I will definitely be returning to the Faustino Gran and all it has to offer. ##### Susan Stayed 7 nights in Sep 2024 ### 10/10 Excellent #### E 27 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A Fabulous Experience. A beautiful hotel in the heart of old town, walking distance from the harbour, main square and laberinth of streets for shops, bars and restaurants. Although well occupied, we never felt crowded, with a sizeable team on hand for anything we needed, guided by a very attentive general manager. The main entrance is on a very narrow road to the front so it would have been be wise to call reception just before arrival - they would probably have greeted us to assist with the luggage before driving off to park. In truth however, we didn’t need the car during our stay, so if we had only been saying here during our week, a taxi or airport transfer would have made more sense. Overall, a fabulous experience and highly recommended - we hope to be lucky enough to return in the future. ![Shady pool](https://a.travel-assets.com/ugc/hotel-reviews/9CCD62BF6117EB16F78404DFA94B41222330FB551690461495052.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Our harbour view](https://a.travel-assets.com/ugc/hotel-reviews/8D78E51471395E8C24AF8E9F55B31263E53BC0031690461495473.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A403098EBCA160EC1AA4AB13E8CBF6A571D4854C1690461483407.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A4B8BE283A35F61F4A0D6B748AA300C613B677081690461505760.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### E Stayed 2 nights in Jul 2023 ### 4/10 Poor #### Angela 21 Apr 2025 Disliked: Staff & service, property conditions & facilities The location is fantastic in good proximity of Citudella. Hotel decor is of a good standard however the experience is certainly not a 5 star experience and I believe we are leaving a fair review of this hotel. We stayed in the main / largest building. There was an issue when we checked in as we had paid a premium room with a harbour view however we were given a room close proximity of a jazz bar with a view of the side of the courtyard which is uninspiring. The reception team attempted to allocate a different room however a downgrade to a superior room which appeared to be in the eaves of the building with no harbour view , considering the air conditioning in the rooms in our opinion are of a weak standard we declined as we did not wish compromise 4 nights of interrupted sleep as the rooms in hotel are quite humid. Rooms were of a good size , however the bed was uncomfortable and pillows a very poor standard offering no neck support, bedding not changed during the 4 night stay even though it was evident there was a stain . Housekeeping was of a good standard however I do feel that the guest experience is poor as housekeeping had not tided the room until after 3pm on an occasion , reception were extremely unhelpful as I explained to receptionist that my husband needsed to rest as the 3rd night of our stay (room 16) we were woken by loud music from the jazz bar that continued until 5am in the morning and we had an extremely sleepless night. I was informed I need ##### Angela Stayed 4 nights in Apr 2025 ### 6/10 Okay #### Verified traveller 19 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities The Faustino Gran is a beautiful property, with lovely staff. But it was let down by a consistently chaotic breakfast service, and a food a beverage offering that generally did not live up to the price-point or what you would generally expect from a R&C hotel. The breakfast service was understaffed for the number of guests, making it consistently hard to get seated and order a coffee, and on more than one occasion hard to get a table prepared with cutlery or a menu. This was consistently the case over a five night stay - we decided to skip breakfast on the last morning because (despite our lovely waitresses) it just took too long every day previously. We had high expectations of dinner, which we booked on our first night, but despite the lovely staff and setting we were very disappointed by the standard of food - far from good enough for the price and out of sync with the generally excellent standard in Ciutadela. Rice was seriously undercooked, burrata salad way too cold, as if pre-prepared and taken from the fridge. Similarly, it was sometimes hard to get drinks from the cocktail bar due to staffing, no pool-side service, and the same classic cocktails varied depending on who made them. There are noise issues in the rooms facing the port, where we stayed. While the port nightlife is out of the hotel’s control, investment in better sound proofing would help. Despite these issues, the hotel is beautiful, well located, with helpful and friendly staff who did their best. ##### Verified traveller Stayed 5 nights in Sep 2023 ### 8/10 Good #### Isabelle 3 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Très bel établissement, en plein centre de cuitadella, l'hôtel et décomposer en 3 bâtiments tous avec piscine. Les chambres sont propres, simple. Grosse déception concernant le petit déjeuner, peu de choix, ayant fait plusieurs hôtel a gamme inférieure, j'ai eu beaucoup mieux, un hôtel de cette gamme devrait revoir la copie. ![](https://a.travel-assets.com/ugc/hotel-reviews/9ce3f9fa-dd10-4ecb-861a-e52141c79642-1754230643625.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bcc32607-8095-45d6-98d0-8e75aa749db5-1754230639982.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Isabelle Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Abrahim 25 Jul 2025 ##### Abrahim Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Jas 21 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Jas Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Bryan 9 Jun 2025 ##### Bryan Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Claire 7 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Un séjour de rêve avec un bémol sur le SPA, pas au niveau d’un 5 étoiles. Le reste était plus que parfait. Mention particulière pour les concierges, adorables et de vrai bon conseil. ![](https://a.travel-assets.com/ugc/hotel-reviews/4a458c9f-58bf-41ba-83a1-93ce32c8c4f5-1749308780490.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6242c2aa-5349-4786-b005-95a76a3f0692-1749308780343.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e2544ce5-09b3-434c-a817-25fe8d9413f5-1749308780435.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/03bda72d-6bfa-45b0-bec0-a3b594b76c73-1749308780290.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Claire Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Lesley 5 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Lesley Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Yannis 24 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Yannis Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Bjørnar 21 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Bjørnar Stayed 4 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [NYX Hotel Ibiza - 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