Title: Hotel Moreno Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Moreno Hotel in Ciudad Valles with free breakfast and 24-hour front desk ![Exterior](https://images.trvl-media.com/lodging/28000000/27350000/27348900/27348814/09c4488c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/28000000/27350000/27348900/27348814/505f3268.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/28000000/27350000/27348900/27348814/dfd61507.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Room | Private kitchen](https://images.trvl-media.com/lodging/28000000/27350000/27348900/27348814/9d7da0ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 2 Double Beds | Bathroom | Shower, free toiletries, towels](https://images.trvl-media.com/lodging/28000000/27350000/27348900/27348814/a576dad4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Moreno combines relaxation and convenience with its outdoor pool and separate children's pool. Guests start their day with a complimentary self-serve breakfast, enjoy in-room WiFi, and benefit from staff who provide knowledgeable tour and ticket assistance. 7.8 Good ## Popular amenities - Breakfast included - Pool - Housekeeping - Parking included - 24/7 front desk - Free WiFi £49 includes taxes & fees 6 Dec - 7 Dec ## Room options ### Check availability for these dates Tonight [Nov 26 - Nov 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=27348814&PinnedHotelID=27348814&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=27348814&PinnedHotelID=27348814&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 27 - Nov 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=27348814&PinnedHotelID=27348814&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=27348814&PinnedHotelID=27348814&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=27348814&PinnedHotelID=27348814&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=27348814&PinnedHotelID=27348814&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=27348814&PinnedHotelID=27348814&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=27348814&PinnedHotelID=27348814&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ![Standard Room, 1 Queen Bed | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/28000000/27350000/27348900/27348814/8cbde433.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed 8.0 Very good 3 reviews ### Highlights Air conditioning LED TV Ceiling fan Private bathroom Daily housekeeping - 161 sq ft - Sleeps 2 - 1 Queen Bed ![Standard Room, 2 Double Beds | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/28000000/27350000/27348900/27348814/c254716d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 7.0 Good 2 reviews ### Highlights Air conditioning LED TV Ceiling fan Private bathroom Daily housekeeping - 215 sq ft - Sleeps 4 - 2 Double Beds ![Family Triple Room, Multiple Beds | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/28000000/27350000/27348900/27348814/8ef8ddac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Triple Room, Multiple Beds 8.0 Very good 1 review ### Highlights Air conditioning LED TV Ceiling fan Private bathroom Daily housekeeping - Sleeps 6 - 3 Double Beds ![Family Room | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/28000000/27350000/27348900/27348814/0d1aaf58.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Air conditioning LED TV Ceiling fan 2 bedrooms Private bathroom 2 bathrooms Daily housekeeping Living room - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Valles-Hotels-Hotel-Moreno.h27348814.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Valles-Hotels-Hotel-Moreno.h27348814.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.96547%2C-98.99645&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-VY26NKjyUd7fXzgiw7TaxUqQDc=) 5 Vicente Guerrero Gregorio Osuna, Ciudad Valles, SLP, 79092 #### What's nearby - Huasteco Museum - 3 min drive - 1.5 miles - El Pipila Park - 4 min drive - 1.7 miles - Cueva en Taninul - 4 min drive - 1.7 miles - Luis Donaldo Colosio Urban Park - 6 min drive - 2.4 miles - Micos Waterfalls - 31 min drive - 17.8 miles #### Getting around - Tamuin, San Luis Potosi (TSL-Tamuin National) - 35 min drive #### Restaurants - ‪Starbucks - ‬4 min drive - ‪Laca Laca - ‬3 min drive - ‪La Bella Napoli - ‬17 min walk - ‪El Taco Loko - ‬6 min walk - ‪Cafe Seroga - ‬3 min drive ## About this property ### Hotel Moreno Property highlights Hotel Moreno provides amenities, such as free self-service breakfast and a restaurant. Stay connected with free in-room WiFi. Other perks at this hotel include: - An outdoor pool and a children's pool - Free self-parking - Express check-out, tour/ticket information and a 24-hour front desk - Smoke-free property Room features All 50 rooms boast comforts such as air conditioning, in addition to amenities such as free WiFi. Other conveniences in all rooms include: - Showers and free toiletries - Ceiling fans and daily housekeeping ## Similar properties ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/1000000/70000/67400/67335/f1e67287.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Misión Ciudad Valles Zona Centro - Pool - Kids pool - Parking included - Free WiFi 6.6 512 reviews £59 includes taxes & fees 28 Nov - 29 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=67335&PinnedHotelID=67335&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/110000000/109530000/109529600/109529548/d987dd41.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL PLAZA ELITE Ciudad Valles - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 24 reviews £44 includes taxes & fees 27 Nov - 28 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=109529548&PinnedHotelID=109529548&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/106000000/105590000/105580900/105580888/f2880161.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Centro Valles Zona Centro - Free WiFi - Air conditioning - Housekeeping 9.4 Exceptional 18 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=105580888&PinnedHotelID=105580888&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/46000000/45580000/45577000/45576924/5b3a94e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Biza Express Ciudad Valles - Parking included - Free WiFi - Air conditioning - Housekeeping 9.2 Wonderful 118 reviews £49 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=45576924&PinnedHotelID=45576924&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/2000000/1510000/1500900/1500863/2b90be89.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sierra Huasteca Inn Ciudad Valles - Breakfast included - Parking included - Free WiFi - Restaurant 8.4 Very good 106 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=1500863&PinnedHotelID=1500863&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Suite, 2 Bedrooms, City View | Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/113000000/112790000/112787400/112787350/10d0731c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SUITES CASA BLANCA Ciudad Valles - Free WiFi - Air conditioning - Microwave - Kitchen 7.6 Good 8 reviews £32 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=112787350&PinnedHotelID=112787350&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/78000000/77740000/77733400/77733341/eac2db2b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tamtokow Zona Centro - Parking included - Free WiFi - Air conditioning - Housekeeping 8.6 Excellent 66 reviews £53 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=77733341&PinnedHotelID=77733341&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:30 AM to 10:30 PM, pool umbrellas](https://images.trvl-media.com/lodging/2000000/2000000/1990500/1990419/071bd6dc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Valles Ciudad Valles - Pool - Breakfast included - Kids pool - Parking included 8.8 Excellent 157 reviews £107 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=1990419&PinnedHotelID=1990419&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/41000000/40910000/40905500/40905436/4b5640de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal Casa Huasteca Zona Centro - Free WiFi - Air conditioning - Laundry - Housekeeping 9.8 Exceptional 6 reviews £25 includes taxes & fees 27 Nov - 28 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=40905436&PinnedHotelID=40905436&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/58000000/57340000/57339200/57339171/984a30b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Quinta San Juan Zona Centro - Pool - Free WiFi - Air conditioning - Housekeeping 7.0 Good 30 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=57339171&PinnedHotelID=57339171&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - Free self parking on site - Onsite parking options include a carport ### Food and drink - Free self-serve breakfast available on weekdays 8:00 AM to 11:00 AM - A restaurant ### Things to do - Children's pool - Outdoor pool ### Family friendly - Children's pool - Outdoor pool ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Stair-free path to entrance - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 2 buildings - 3 floors - Built in 2003 - Mosquito nets - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Shower - Towels provided ### Entertainment - 32-inch LED TV ### More - Air conditioning - Ceiling fan ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Minimum check-in age - 15 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children may not be eligible for complimentary breakfast Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 10:00 PM No pets and no service animals are allowed at this property ### Property is also known as Hotel Moreno Ciudad Valles Moreno Ciudad Valles Hotel Moreno Hotel Hotel Moreno Ciudad Valles Hotel Moreno Hotel Ciudad Valles ## Frequently asked questions ### Does Hotel Moreno have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 10:00 PM. ### How much does it cost to stay at Hotel Moreno? > As of 26 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Moreno on 6 Dec 2025 start from £49.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Ciudad-Valles-Hotels-Hotel-Moreno.h27348814.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Moreno pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Moreno? > Self-parking is free at this property; nearby parking is also free. ### What time is check-in at Hotel Moreno? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Hotel Moreno? > Checkout is at noon. Late checkout is available for a fee (subject to availability). ### Where is Hotel Moreno located? > Situated in Ciudad Valles, this hotel is within 3 miles (5 km) of Huasteco Museum, El Pipila Park and Cueva en Taninul. Mercado Constitucion and Luis Donaldo Colosio Urban Park are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Moreno Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.4 Location ### 8.0 Staff & service ### 8.0 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 38 8 - Good 35 6 - Okay 20 4 - Poor 4 2 - Terrible 10 ### 8/10 Good #### Ana 14 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Hotel is not a luxury but they keep it clean .good prices and good food ##### Ana Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Craig 19 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Clean, spacious room and an included breakfast. The staff was friendly and helpful. ##### Craig Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Maria 1 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stay was great would stay again staff sweet only issue was for some reason my hotel was not charged and end up paying at hotel and hoping I didn’t get double charge other than that everything went well staff was great !! ##### Maria Stayed 1 night in Jun 2022 ### 8/10 Good #### Elizabeth 8 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They need to put phones in the rooms. ##### Elizabeth Stayed 4 nights in Sep 2023 ### 2/10 Terrible #### Verified traveller 9 Apr 2023 Disliked: Staff & service Service was very poor. No body speak or any under stand English. The room clean no cups . For the free breakfast was terrible. 4 Staffs keep asking our food tickets. We gave it before we order. Staffs are not friendly. ##### Verified traveller Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Juan Torres 14 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities La atencion ##### Juan Torres Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Jjesus 9 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo muy bien excelente servicio en especial la Cosina muy atentos ##### Jjesus Stayed 5 nights in Nov 2025 ### 6/10 Okay #### Ruth 16 Aug 2025 Liked: Cleanliness, staff & service, amenities Las instalaciones, la atención del personal son buenas, lo que no me agrado es que nos pusieron a un lado del cuarto de servicio y el personal a las 7:00 am colocará una bocina para escuchar su música, lo cual no me permitio descansar, las almohadas muy duras. ##### Ruth Stayed 1 night in Aug 2025 ### 6/10 Okay #### Karla 6 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El estacionamiento de noche está muy solo para ir caminando al hotel. ##### Karla Stayed 1 night in Jul 2025 ### 6/10 Okay #### Ricardo 30 Jul 2025 Liked: Cleanliness, staff & service, amenities Lo malo que le encontré son las almohadas duras y la cama duras y nada cómodas les sugiero cuando menos cambiar las al almohadas por qué no descansa uno nada, también se batalla mucho con la señal del internet demasiado ##### Ricardo Stayed 3 nights in Jul 2025 ### 8/10 Good #### Karelly 29 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El único detalle son las camas, nada cómodas ##### Karelly Stayed 4 nights in Jul 2025 ### 8/10 Good #### Diana 15 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Buen ambiente familiar, comida rica no me gusto la habitacion familiar en la azotea ##### Diana Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Roque Eduardo 20 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buenas instalaciones, sólo que le hace falta caja de seguridad en la habitación! ##### Roque Eduardo Stayed 6 nights in May 2025 ### 10/10 Excellent #### josue 4 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy tranquilo y todo limpio, el personal muy amable, lo único detalle no tan bueno es que el señor de la recepción a la hora del check out quería que me regresara por los controles a la habitación pero la gerente intervino y me dijo que no me preocupara que ellos lo verificaban. ##### josue Stayed 1 night in Feb 2025 ### 8/10 Good #### Alejandro 24 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities El personal del hotel TODOS muy amables y buena actitud de servicio . Puntos palos mala distribución de la recámara muy apretados baño poco confortable muy improvisado las adecuaciones , sin espacio para las maletas ##### Alejandro Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Espinozaricardo 2 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Falla el internet, el cable de tv, lo demas, bueno ##### Espinozaricardo Stayed 3 nights in Jan 2025 ### 8/10 Good #### Jose 3 Jan 2025 Liked: Cleanliness, staff & service sin comentarios ##### Jose Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Luz del Carmen 29 Dec 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Pésimo servicio, cobran como hotel de 5 estrellas y es malísimo. No tienen agua caliente, mi automóvil se quedó en la calle por que solo tienen estacionamiento para tres autos. Después de que pagaste la recepcionista te dice que no puedes usar las toallas si las entregas sucias te las van a cobrar por que es política del hotel. Discriminaron a mi sobrino por traer a su mascota de compañía. No permitieron ingresar al perrito chihuahua aun cuando venia en su transportadora. No permiten ingresar al hotel alimentos ni agua. No lo recomiendo para nada. Apestan es pésimo. No tiene agua para el WC. Cobran caro par lo que dan ##### Luz del Carmen Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Daphne 31 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excelente lugar ##### Daphne Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Yaqueline 13 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities En gral esta bien el servicio, solo se batalla con la tv, ##### Yaqueline Stayed 1 night in Oct 2024 ### 4/10 Poor #### Lorena 13 May 2024 Disliked: Staff & service, amenities El trato del personal es deficiente, llegando nos dijo la recepcionista que si ensuciabamos la toallas y no se quitaba , nos harían cargo a la tarjeta osea multa, en ningún hotel 3 estrellas o en adelante jamás me habían sentenciado en decirme eso, de hotel 3 estrellas se me hace que compraron las estrellitas no lo vale , solo 2 toallas nos pusieron y una de cara , siendo que éramos 4 , se supone que incluye el desayuno pues como mi hija es menor me dijeron que no me cobraron la estadía por lo tanto ella tendría que comprarle su desayuno de lo que viene el menú, la comida está bien , la alberca algo sucia , ya dan de que pensar si no quieren que ensucie las toallas es porque no las lavan , los colchones duros, y edredones negros con calor de 50 grados, en fin no me gustó no volvería a regresar ##### Lorena Stayed 1 night in May 2024 ### 4/10 Poor #### RAFAEL 2 Apr 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities el servicio costo-instalaciones pienso que esta fuera de contexto, es inseguro ya que el estacionamiento esta a una cuadra del hotel y atraviesas una calle obscura e insegura, Al final entregamos la haibitación tarde 15 minutos ya que tome una ducha y me empezaron a llmar justo a la hora de entrega de la habitación ##### RAFAEL Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Verified traveller 30 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente servicio así como el trato del personal, le pongo 4 estrellas ya que no contaban con el servicio de tvcable actualizado (Star), de ahí en fuera excelente servicio. ##### Verified traveller Stayed 2 nights in Dec 2023 ### 2/10 Terrible #### Marlen 3 Dec 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Tuve una terrible experiencia, los de recepción robaron mis datos personales para realizar compras indebidas, no tienen coordinación con las reservaciones en línea, en el turs que proporcionan no realizan con anticipación la reservación, limpieza deficiente en habitación y alberca, ropa de cama y blancos sucios, escalón muy alto para ingresar al sanitario incluso no tiene accesorios para colocar el papel, inmueble deteriorado. Demasiado ruido, no hay privacidad. Esculcan las pertenencias. No lo recomiendo ##### Marlen Stayed 2 nights in Nov 2023 ### 6/10 Okay #### Gustavo 16 Oct 2023 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities TV no tenía canales, tardaban u chorro en responder WhatsApp de recepción por que no tenían teléfono ##### Gustavo Stayed 1 night in Oct 2023 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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