Hallway

Reviews of Lux Aparthotel

3.5 out of 5
Lux Aparthotel
ul. Lea 16A, Krakow

Reviews

8.8

Excellent

Rating 10 - Excellent. 246 out of 489 reviews" "
Rating 8 - Good. 198 out of 489 reviews" "
Rating 6 - Okay. 32 out of 489 reviews" "
Rating 4 - Poor. 12 out of 489 reviews" "
Rating 2 - Terrible. 1 out of 489 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from Zuzanna Koźmińska - Reception Manager on 29 Jun 2020
Dziękujemy za poświęcenie czasu na napisanie opinii - wszystkie Państwa uwagi są dla nas bardzo ważne. Pozdrawiamy i zapraszamy ponownie.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The little touches were lovely eg, biscuits, coff, tea etc
Stayed 2 nights in Feb 2020
Response from Angelika Gabor - Assistant Manager on 1 Mar 2020
Thank you for your fantastic feedback. We are very happy that you enjoyed your stay in our aparthotel. Be welcome during the next visit in Krakow.

10/10 Excellent

Ella Johanna Isabel

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Angelika Gabor - Assistant Manager on 14 Feb 2020
Thank you for your review. We are very happy that you enjoyed your stay in our aparthotel.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This apartment was lovely and spacious with the added bonus of a dish washer and washing machine. Would comfortably sleep 6.
Stayed 3 nights in Feb 2020
Response from Aleksandra on 12 Feb 2020
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.

8/10 Good

Verified traveller

Liked: Cleanliness
Easy access to the city wish they had better English channels on tv
Stayed 3 nights in Feb 2020
Response from Aleksandra on 11 Feb 2020
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.

8/10 Good

Pat, Conwy Wales

Travelled with partner
Liked: Cleanliness
Having to ask at reception for toilet roll 😯no milk in the room for cup of tea room was spotless helpful staff would definitely stay again straight forward 20minutes walk to the main square 🙂
Stayed 3 nights in Jan 2020
Response from Zuzanna Koźmińska - Reception Manager on 5 Feb 2020
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during the next visit to Krakow.

4/10 Poor

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The property is nice not the apartment smelled like
Stayed 2 nights in Oct 2019
Response from Aleksandra on 3 Feb 2020
During the next visit let us know about any problem. We hope that you spent a nice time in Krakow and that you will visit us again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who went out of their way to make sure we had everything we needed, lovely clean room with comfy beds and crisp clean white sheets. We had everything we could need.
Stayed 2 nights in Jan 2020
Response from Zuzanna Koźmińska on 30 Jan 2020
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during the next visit in Krakow.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean with great facilities Staff were helpful and friendly
Stayed 4 nights in Jan 2020
Response from Zuzanna Koźmińska on 27 Jan 2020
Thank you for your fantastic feedback. We are very happy that our apartments met your requirements. We are doing everything to our guests feel the best while staying.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is clean well laid out. The welcome was very good. We have not gone out yet.
Stayed 1 night in Jan 2020
Response from Aleksandra Cepuch on 13 Jan 2020
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 20 nights in Dec 2019
Response from Angelika Gabor - Assistant Manager on 11 Jan 2020
Thank you for your review. It is very important to us. Be welcome during the next visit in Krakow.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was excellent, staff were lovely, they were very helpful, rooms were spacious, spotless, and very well equipped with everything we needed and more. Communal areas were spotless as well.
Stayed 2 nights in Dec 2019
Response from Zuzanna Koźmińska - Reception Manager on 9 Dec 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during the next visit to Krakow.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Zuzanna Koźmińska - Reception Manager on 9 Dec 2019
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.

10/10 Excellent

Verified traveller

Travelled with partner
Very clean. The little extra personal touches were lovely.
Stayed 4 nights in Nov 2019
Response from Magdalena Noga - Assistant Manager on 30 Nov 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly staff spacious apartment not too far from market square
Stayed 4 nights in Nov 2019
Response from Zuzanna Koźmińska on 25 Nov 2019
It was pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meets your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, everything in an apartment you could need. 20 minute walk to main square
Stayed 4 nights in Nov 2019
Response from Angelika Gabor - Assistant Manager on 24 Nov 2019
Thank you for your fantastic feedback. We are very happy that our apartments met your requirements. We are doing everything to our guests feel the best while staying.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and surprisingly comfortable accommodation in a very good location. The breakfast was pretty decent too. Highly recommended since this hotel represents extremely good value for money. Will definitely stay there again!
Stayed 1 night in Nov 2019
Response from Angelika Gabor - Assistant Manager on 22 Nov 2019
It was a pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meets your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Magdalena Noga - Assistant Manager on 8 Nov 2019
It was pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meets your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Zuzanna Koźmińska - Reception Manager on 4 Nov 2019
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.

10/10 Excellent

Shay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lux Aparthotel is a 20 min drive from Krakow Airport and transfer was organised by the staff in Lux Aparthotel via a very good message service from Expedia(first time using Expedia). Cost for 4 people 90 Pln and 5-8 people 110 Pln. This group of drivers also offer daytrips through apartments. Very good value and nice Mercedes Viano/Vito vehicles. On arrival at apartments we where very impressed,very clean and modern and are setup with all you need inc tea/coffee/water.We had breakfast each day which was pre packed from an outside company and was good enough to start your day.Krakow old town square is good 20 mins walk but you have trams and uber/mytaxi which work very well.All in all beautiful apartment would definitely return. Few negatives would be no towel change or cleaning for 3 nights . 10 am check out.
Stayed 4 nights in Oct 2019
Response from Zuzanna Pałka - Assistant Manager on 29 Oct 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean place .Adorable prices .I can highly recommended Lux Aparthotel . We are very happy .
Stayed 1 night in Oct 2019
Response from Zuzanna Pałka - Assistant Manager on 28 Oct 2019
Thank you for your fantastic feedback. We are very happy that our apartments met your requirements. We are doing everything to our guests feel the best while staying.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. 20 mins walk from the square. Great reception staff very helpful booking trips.
Stayed 2 nights in Oct 2019
Response from Angelika Gabor - Assistant Manager on 26 Oct 2019
It was a pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meets your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The room was lovely, we had everything we needed and it was clean. The lady on reception was amazing as well, so polite and friendly however when we booked this we thought it was nearer the town centre and also at night you can hear all of the neighbours and it’s not far from a night club so you can hear the people leaving there. I woke up multiple times to this.
Stayed 3 nights in Oct 2019
Response from Magdalena Noga - Assistant Manager on 14 Oct 2019
Thank you very much for choosing to stay in Lux Aparthotel and for writing this constructive feedback. We are happy that we were able to meet most of your expectations, and we are sorry for shortcomings. We are delighted that you appreciate our employees! We want people to create atmosphere of our apartments. According to your comment, there is no night club near our hotel, however there is a stadion located 1,7 km from our hotel and very rarely there is a concert there. We are sorry that you had to struggle with this situation. We hope that you will give us another chance and visit Lux Aparthotel again.

8/10 Good

Lyndi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Angelika Gabor - Assistant Manager on 13 Oct 2019
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Zuzanna Pałka- Assistant Manager on 8 Oct 2019
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.

10/10 Excellent

john1323, Fort Worth, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very modern and clean hotel, and a very friendly and helpful staff! This place was a pleasant surprise and the room was very nice!
Stayed 2 nights in Sep 2019
Response from Zuzanna Pałka- Assistant Manager on 7 Oct 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room in nice building. Safe area, walking distance to town square. Lean, friendly, no issues.
Stayed 2 nights in Sep 2019
Response from Angelika Gabor - Assistant Manager on 5 Oct 2019
It was pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meets your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.

10/10 Excellent

LisaHiggins

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing rooms so clean and tidy, comfortable too. The breakfast were lovely nice selection to snack on. The staff couldn’t be any more helpful - booking tours, taxis, providing maps and and information or help we needed. Would definitely come back here as we felt so content and loved being in Krakow - il most definitely recommend and be back :)
Stayed 4 nights in Sep 2019
Response from Magdalena Noga, Assistant Manager on 4 Oct 2019
Dear Lisa, thank you very much for your feedback - the highest note from you is the best reward for our work. It was real pleasure to host you. We appreciate all your kind words about our staff – the receptionists are very attentive and try to provide the highest quality services so that the guests could relax and have a great time in Kraków. You are more than welcome to stay at Lux Aparthotel if you happen to visit the city again!

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Zuzanna Pałka - Assistant Manager on 3 Oct 2019
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean with lots of facilities to cook. Excellent en suite. Nice breakfasts. They supplied tea and coffee but no milk. Once the hot water went off, but they fixed it. They needed to include instructions about switching on the TV. Slight street noise at night. Rather a long walk to centre of old town, because of roadworks blocking the main tram route.
Stayed 4 nights in Sep 2019
Response from Magdalena Noga, Assistant Manager on 28 Sept 2019
Hello! Thank you for taking your time to leave your feedback about your experience at Lux Aparthotel. We appreciate that you enjoyed your stay and we are sorry for any inconveniences. Thank you for appreciating our standards and cleanliness as well. We hope that you have only fond memories of your stay in Kraków. You are more than welcome to stay at Lux Aparthotel if you ever happen to visit the city again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY GOOD STAY,RECEPTION STAFF WERE VERY HELPFUL AND SORTED OUT OUR PICK UPS FOR TRIPS AND RETURN JOURNEY TO THE AIRPORT
Stayed 3 nights in Sep 2019
Response from Zuzanna Koźmińska - Assistant Manager on 24 Sept 2019
It was a pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meet your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from Magdalena Noga, Assistant Manager on 21 Sept 2019
Thank you for your feedback about Lux Aparthotel. We are very proud that we managed to live up to most of your expectations and that you believe we deserve high note! We hope that you have only fond memories of your stay in Kraków. You are more than welcome to stay at Lux Aparthotel if you ever happen to visit the city again!

8/10 Good

lavinder

Liked: Staff & service, property conditions & facilities, room comfort
They clean rooms only for stays of seven days or more. The little kitchenette is a bonus.
Stayed 3 nights in Sep 2019
Response from Angelika Gabor - Assistance Manager on 11 Sept 2019
Thank You for leaving a comment. We want to continuously improve our standards, so any feedback is very helpful for us. We hope that you will choose us again during your next visit in Kraków.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful but the breakfast wasn't great
Stayed 3 nights in Aug 2019
Response from Magdalena Noga, Assistant Manager on 3 Sept 2019
Thank you very much for choosing to stay in Lux Aparthotel and for writing this opinion. We always take a good note of any constructive feedback. We are sorry to hear that you did not like our breakfasts service, yet, of course, we are aware of the fact that the tastes of our guests vary and we understand how inconvenient it might have been for you. We are currently replacing breakfast delivery company with a new one and we hope that this problem will not be repeated. On the other hand, it is delightful to learn that the work of our staff made such an amazing impression on you – thank you for your recognition. We are proud that we managed to live up to your requirements and we hope that your visit in Poland was fantastic and worth remembering! You are more than welcome to stay at Lux Aparthotel again!

10/10 Excellent

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best checkin, checout ever
nice breakfast good location very nice personal, willing to assist
Stayed 1 night in Aug 2019
Response from Zuzanna Pałka- Assistant Manager on 28 Aug 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was compact but aqaquete. Clean with a kettle, job, fridge and TV. Ten minute or so walk from town square which was slightly annoying but ok. I've only ever stayed on main square. But, Ubers were cheap enough. There is a lovely Italian restaurant right beside the apartments which was lovely !
Stayed 2 nights in Aug 2019
Response from Angelika Gabor - Assistant Manager on 23 Aug 2019
Thank you very much for finding time to write this review. We try to do everything to our guests have what need. I hope that you spent a nice time in Krakow and that you will visit us again.

8/10 Good

Tomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Angelika Gabor - Assistant Manager on 22 Aug 2019
Thank you very much for finding the time to write this review.

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Barbara!
Barbara at the front desk was friendly, professional and provided a great welcome to Bratislava.
Stayed 4 nights in Aug 2019
Response from Angelika Gabor - Assistant Manager on 12 Aug 2019
Thank You for review. Unfortunately, we don't have any Barbara at the front desk.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this location. Good location but the trams were not working due to extensive road works so either taxi or walking into town was necessary. Not what we expected. This time we got a smaller family room than last time, but paid more. Sofa bed was too firm, so we were offered a camper bed which helped. Breakfast was not worth buying. Otherwise friendly and helpful staff.
Stayed 3 nights in Jul 2019
Response from Zuzanna Pałka, Assistant Manager on 8 Aug 2019
Thank you very much for choosing to stay in Lux Aparthotel and for writing this constructive feedback. We are happy that we were able to meet most of your expectations, and we are sorry for the shortcomings. During high season the prices are higher in every hotel, including ours. We changed breakfast catering company few days ago so it will be better next time. We hope that you will give us another chance and visit Lux Aparthotel again.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that they helped me book most of my tours in Krakow. They also made sure we had everything we needed. I really loved our room. It was very spacious and it was big enough for my husband and I. The bathroom was somewhat small, and toilet seat kept breaking. But other than that, it really was a good experience! They also didn’t tell us we wouldn’t have A.C., but they gave us extra fans to help us with the heat.
Stayed 8 nights in Jul 2019
Response from Zuzanna Pałka, Assistant Manager on 8 Aug 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.

2/10 Terrible

Verified traveller

Stayed 6 nights in Jul 2019
Response from Zuzanna Pałka, Assistant Manager on 5 Aug 2019
During the next visit let us know about any problem. We hope that you spent a nice time in Krakow and that you will visit us again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zuzanna (receptionist) was extremely helpful, nothing was too much trouble! The hotel was quiet, not a problem to sleep of a night. We only visited for 3 nights and the facilities were fine for us. It’s about 15 minutes walk to centre. Would definitely stay again
Stayed 3 nights in Jul 2019
Response from Zuzanna Koźmińska, Assistant Manager on 7 Jul 2019
Dear Guest, thank you very much for your review. We are extremely happy that you enjoyed your time in our hotel. We hope that you will visit us again in our beautiful city of Cracow!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The floor in the room was dirty and the bedding had marks on it. The rooms were not cleaned or bins emptied at all during our stay
Stayed 3 nights in Jun 2019
Response from Zuzanna Pałka, Assistant Manager on 4 Jul 2019
Thank you very much for finding time to write this review. Your remarks and suggestions are very important for us. According to your comment, we do provide free room service for guests staying at least 7 days. Anyway our cleaning service may clean your apartment each day, it costs additional 40 PLN per day. Next time to change towels, ask our receptionists, they are always care to meet your expectations. We hope to see you again!

8/10 Good

ArchieThom, Prestwick Scotland

Liked: Cleanliness, property conditions & facilities
Property was well maintained and staff at desk very helpful
Stayed 4 nights in Jun 2019
Response from Zuzanna Pałka, Assistant Manager on 27 Jun 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.

8/10 Good

Nicola

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price if you require additional services you just ask reception very accommodating would stay again
Stayed 4 nights in Jun 2019
Response from Angelika Gabor - Assistant Manager on 14 Jun 2019
Thank you very much for choosing to stay in Lux Aparthotel. We are happy that we were able to meet your expectations. You are more than welcome to stay at Lux Aparthotel again if you happen to visit Kraków in the future!

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Zuzanna Pałka- Assistant Manager on 12 Jun 2019
During the next visit let us know about any problem. We hope that you spent a nice time in Krakow and that you will visit us again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Our room was basic but very clean. The staff were pleasant and helpful. This Aparthotel is a 20 minute walk from square and the park, supermarket, and takeaways are only a few minutes walk away.
Stayed 4 nights in May 2019
Response from Magdalena Noga - Assistant Manager on 7 Jun 2019
Thank you for your feedback about Lux Aparthotel. We are very proud that we managed to live up to all your expectations and that you believe we deserve high note! Thank you for appreciating our location and standards. It is delightful to learn that the work of our staff made such an amazing impression on you – thank you for your recognition. We hope that you have only fond memories of your stay in Kraków. You are more than welcome to stay at Lux Aparthotel if you ever happen to visit the city again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable and perfect for our stay in Krakow
Stayed 3 nights in May 2019
Response from Magdalena Noga - Assistant Manager on 2 Jun 2019
Thank you for taking your time to write about the experience you had during your stay at Lux Aparthotel - it was a pleasure to host you in Lux Aparthotel. We are delighted to read that you appreciate our standards and cleanliness. Thank you for the highest rate – we work extremely hard in order for our guests to feel relaxed and comfortable. You are more than welcome to stay at Lux Aparthotel again if you happen to visit Kraków in the future!

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness
Good layout but cleanliness in apartment could have been a lot better, booking was for three but room wasn't ready for three people
Stayed 3 nights in May 2019
Response from Zuzanna Pałka, Assistant Manager on 29 May 2019
Thank you for choosing to stay with us and writing this feedback. We always pay big attention to any remarks made by our guests. We are sorry for this shortcoming, as we aim to keep apartment cleanliness on the highest level. We hope to see you again in Lux Aparthotel