All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 246 out of 489 reviews" "
10 - Excellent
246
Rating 8 - Good. 198 out of 489 reviews" "
8 - Good
198
Rating 6 - Okay. 32 out of 489 reviews" "
6 - Okay
32
Rating 4 - Poor. 12 out of 489 reviews" "
4 - Poor
12
Rating 2 - Terrible. 1 out of 489 reviews" "
2 - Terrible
1
8.8/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
Reviews
10/10 Excellent
Verified traveller
27 Jun 2020
Verified traveller
Stayed 1 night in Jun 2020
Response from Zuzanna Koźmińska - Reception Manager on 29 Jun 2020
Dziękujemy za poświęcenie czasu na napisanie opinii - wszystkie Państwa uwagi są dla nas bardzo ważne. Pozdrawiamy i zapraszamy ponownie.
This apartment was lovely and spacious with the added bonus of a dish washer and washing machine. Would comfortably sleep 6.
Christine
Stayed 3 nights in Feb 2020
Response from Aleksandra on 12 Feb 2020
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.
8/10 Good
Verified traveller
10 Feb 2020
Liked: Cleanliness
Easy access to the city wish they had better English channels on tv
Verified traveller
Stayed 3 nights in Feb 2020
Response from Aleksandra on 11 Feb 2020
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.
8/10 Good
Pat, Conwy Wales
Travelled with partner
5 Feb 2020
Liked: Cleanliness
Having to ask at reception for toilet roll 😯no milk in the room for cup of tea room was spotless helpful staff would definitely stay again straight forward 20minutes walk to the main square 🙂
Pat
Stayed 3 nights in Jan 2020
Response from Zuzanna Koźmińska - Reception Manager on 5 Feb 2020
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during the next visit to Krakow.
Friendly staff who went out of their way to make sure we had everything we needed, lovely clean room with comfy beds and crisp clean white sheets. We had everything we could need.
Verified traveller
Stayed 2 nights in Jan 2020
Response from Zuzanna Koźmińska on 30 Jan 2020
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during the next visit in Krakow.
Property was very clean with great facilities
Staff were helpful and friendly
Verified traveller
Stayed 4 nights in Jan 2020
Response from Zuzanna Koźmińska on 27 Jan 2020
Thank you for your fantastic feedback. We are very happy that our apartments met your requirements. We are doing everything to our guests feel the best while staying.
Everything about the property was excellent, staff were lovely, they were very helpful, rooms were spacious, spotless, and very well equipped with everything we needed and more. Communal areas were spotless as well.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Zuzanna Koźmińska - Reception Manager on 9 Dec 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during the next visit to Krakow.
Response from Zuzanna Koźmińska - Reception Manager on 9 Dec 2019
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.
10/10 Excellent
Verified traveller
Travelled with partner
30 Nov 2019
Very clean. The little extra personal touches were lovely.
Verified traveller
Stayed 4 nights in Nov 2019
Response from Magdalena Noga - Assistant Manager on 30 Nov 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.
Clean friendly staff spacious apartment not too far from market square
Verified traveller
Stayed 4 nights in Nov 2019
Response from Zuzanna Koźmińska on 25 Nov 2019
It was pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meets your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.
Clean, everything in an apartment you could need. 20 minute walk to main square
Verified traveller
Stayed 4 nights in Nov 2019
Response from Angelika Gabor - Assistant Manager on 24 Nov 2019
Thank you for your fantastic feedback. We are very happy that our apartments met your requirements. We are doing everything to our guests feel the best while staying.
Very friendly staff and surprisingly comfortable accommodation in a very good location. The breakfast was pretty decent too. Highly recommended since this hotel represents extremely good value for money. Will definitely stay there again!
Verified traveller
Stayed 1 night in Nov 2019
Response from Angelika Gabor - Assistant Manager on 22 Nov 2019
It was a pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meets your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.
Response from Magdalena Noga - Assistant Manager on 8 Nov 2019
It was pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meets your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.
Lux Aparthotel is a 20 min drive from Krakow Airport and transfer was organised by the staff in Lux Aparthotel via a very good message service from Expedia(first time using Expedia). Cost for 4 people 90 Pln and 5-8 people 110 Pln. This group of drivers also offer daytrips through apartments. Very good value and nice Mercedes Viano/Vito vehicles.
On arrival at apartments we where very impressed,very clean and modern and are setup with all you need inc tea/coffee/water.We had breakfast each day which was pre packed from an outside company and was good enough to start your day.Krakow old town square is good 20 mins walk but you have trams and uber/mytaxi which work very well.All in all beautiful apartment would definitely return.
Few negatives would be no towel change or cleaning for 3 nights . 10 am check out.
Shay
Stayed 4 nights in Oct 2019
Response from Zuzanna Pałka - Assistant Manager on 29 Oct 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.
Very nice and clean place .Adorable prices .I can highly recommended Lux Aparthotel . We are very happy .
Verified traveller
Stayed 1 night in Oct 2019
Response from Zuzanna Pałka - Assistant Manager on 28 Oct 2019
Thank you for your fantastic feedback. We are very happy that our apartments met your requirements. We are doing everything to our guests feel the best while staying.
Good location. 20 mins walk from the square. Great reception staff very helpful booking trips.
Verified traveller
Stayed 2 nights in Oct 2019
Response from Angelika Gabor - Assistant Manager on 26 Oct 2019
It was a pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meets your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.
6/10 Okay
Verified traveller
Travelled with partner
14 Oct 2019
Liked: Cleanliness, staff & service
The room was lovely, we had everything we needed and it was clean. The lady on reception was amazing as well, so polite and friendly however when we booked this we thought it was nearer the town centre and also at night you can hear all of the neighbours and it’s not far from a night club so you can hear the people leaving there. I woke up multiple times to this.
Verified traveller
Stayed 3 nights in Oct 2019
Response from Magdalena Noga - Assistant Manager on 14 Oct 2019
Thank you very much for choosing to stay in Lux Aparthotel and for writing this constructive feedback. We are happy that we were able to meet most of your expectations, and we are sorry for shortcomings. We are delighted that you appreciate our employees! We want people to create atmosphere of our apartments. According to your comment, there is no night club near our hotel, however there is a stadion located 1,7 km from our hotel and very rarely there is a concert there. We are sorry that you had to struggle with this situation. We hope that you will give us another chance and visit Lux Aparthotel again.
Great location, very modern and clean hotel, and a very friendly and helpful staff! This place was a pleasant surprise and the room was very nice!
john1323
Stayed 2 nights in Sep 2019
Response from Zuzanna Pałka- Assistant Manager on 7 Oct 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.
Great spacious room in nice building. Safe area, walking distance to town square. Lean, friendly, no issues.
Verified traveller
Stayed 2 nights in Sep 2019
Response from Angelika Gabor - Assistant Manager on 5 Oct 2019
It was pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meets your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.
Absolutely amazing rooms so clean and tidy, comfortable too. The breakfast were lovely nice selection to snack on. The staff couldn’t be any more helpful - booking tours, taxis, providing maps and and information or help we needed. Would definitely come back here as we felt so content and loved being in Krakow - il most definitely recommend and be back :)
LisaHiggins
Stayed 4 nights in Sep 2019
Response from Magdalena Noga, Assistant Manager on 4 Oct 2019
Dear Lisa, thank you very much for your feedback - the highest note from you is the best reward for our work. It was real pleasure to host you. We appreciate all your kind words about our staff – the receptionists are very attentive and try to provide the highest quality services so that the guests could relax and have a great time in Kraków. You are more than welcome to stay at Lux Aparthotel if you happen to visit the city again!
Super clean with lots of facilities to cook. Excellent en suite. Nice breakfasts. They supplied tea and coffee but no milk.
Once the hot water went off, but they fixed it.
They needed to include instructions about switching on the TV.
Slight street noise at night.
Rather a long walk to centre of old town, because of roadworks blocking the main tram route.
Verified traveller
Stayed 4 nights in Sep 2019
Response from Magdalena Noga, Assistant Manager on 28 Sept 2019
Hello! Thank you for taking your time to leave your feedback about your experience at Lux Aparthotel. We appreciate that you enjoyed your stay and we are sorry for any inconveniences. Thank you for appreciating our standards and cleanliness as well. We hope that you have only fond memories of your stay in Kraków. You are more than welcome to stay at Lux Aparthotel if you ever happen to visit the city again!
VERY GOOD STAY,RECEPTION STAFF WERE VERY HELPFUL AND SORTED OUT OUR PICK UPS FOR TRIPS AND RETURN JOURNEY TO THE AIRPORT
Verified traveller
Stayed 3 nights in Sep 2019
Response from Zuzanna Koźmińska - Assistant Manager on 24 Sept 2019
It was a pleasure to host you in Lux Aparthotel. We are proud that our apartments and our standard meet your expectations. Our priority is to make our guests feel comfortable and relaxed. Please be welcome always when visiting Krakow.
8/10 Good
Verified traveller
21 Sept 2019
Verified traveller
Stayed 4 nights in Sep 2019
Response from Magdalena Noga, Assistant Manager on 21 Sept 2019
Thank you for your feedback about Lux Aparthotel. We are very proud that we managed to live up to most of your expectations and that you believe we deserve high note! We hope that you have only fond memories of your stay in Kraków. You are more than welcome to stay at Lux Aparthotel if you ever happen to visit the city again!
They clean rooms only for stays of seven days or more. The little kitchenette is a bonus.
lavinder
Stayed 3 nights in Sep 2019
Response from Angelika Gabor - Assistance Manager on 11 Sept 2019
Thank You for leaving a comment. We want to continuously improve our standards, so any feedback is very helpful for us. We hope that you will choose us again during your next visit in Kraków.
The staff were friendly and helpful but the breakfast wasn't great
Verified traveller
Stayed 3 nights in Aug 2019
Response from Magdalena Noga, Assistant Manager on 3 Sept 2019
Thank you very much for choosing to stay in Lux Aparthotel and for writing this opinion. We always take a good note of any constructive feedback. We are sorry to hear that you did not like our breakfasts service, yet, of course, we are aware of the fact that the tastes of our guests vary and we understand how inconvenient it might have been for you. We are currently replacing breakfast delivery company with a new one and we hope that this problem will not be repeated. On the other hand, it is delightful to learn that the work of our staff made such an amazing impression on you – thank you for your recognition. We are proud that we managed to live up to your requirements and we hope that your visit in Poland was fantastic and worth remembering! You are more than welcome to stay at Lux Aparthotel again!
nice breakfast
good location
very nice personal, willing to assist
Yuval
Stayed 1 night in Aug 2019
Response from Zuzanna Pałka- Assistant Manager on 28 Aug 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.
The apartment was compact but aqaquete. Clean with a kettle, job, fridge and TV. Ten minute or so walk from town square which was slightly annoying but ok. I've only ever stayed on main square. But, Ubers were cheap enough. There is a lovely Italian restaurant right beside the apartments which was lovely !
Grace
Stayed 2 nights in Aug 2019
Response from Angelika Gabor - Assistant Manager on 23 Aug 2019
Thank you very much for finding time to write this review. We try to do everything to our guests have what need. I hope that you spent a nice time in Krakow and that you will visit us again.
This was our second stay at this location. Good location but the trams were not working due to extensive road works so either taxi or walking into town was necessary. Not what we expected. This time we got a smaller family room than last time, but paid more. Sofa bed was too firm, so we were offered a camper bed which helped. Breakfast was not worth buying. Otherwise friendly and helpful staff.
Verified traveller
Stayed 3 nights in Jul 2019
Response from Zuzanna Pałka, Assistant Manager on 8 Aug 2019
Thank you very much for choosing to stay in Lux Aparthotel and for writing this constructive feedback. We are happy that we were able to meet most of your expectations, and we are sorry for the shortcomings.
During high season the prices are higher in every hotel, including ours. We changed breakfast catering company few days ago so it will be better next time. We hope that you will give us another chance and visit Lux Aparthotel again.
I really liked that they helped me book most of my tours in Krakow. They also made sure we had everything we needed. I really loved our room. It was very spacious and it was big enough for my husband and I. The bathroom was somewhat small, and toilet seat kept breaking. But other than that, it really was a good experience! They also didn’t tell us we wouldn’t have A.C., but they gave us extra fans to help us with the heat.
Verified traveller
Stayed 8 nights in Jul 2019
Response from Zuzanna Pałka, Assistant Manager on 8 Aug 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.
2/10 Terrible
Verified traveller
5 Aug 2019
Verified traveller
Stayed 6 nights in Jul 2019
Response from Zuzanna Pałka, Assistant Manager on 5 Aug 2019
During the next visit let us know about any problem. We hope that you spent a nice time in Krakow and that you will visit us again
Zuzanna (receptionist) was extremely helpful, nothing was too much trouble! The hotel was quiet, not a problem to sleep of a night. We only visited for 3 nights and the facilities were fine for us. It’s about 15 minutes walk to centre. Would definitely stay again
Verified traveller
Stayed 3 nights in Jul 2019
Response from Zuzanna Koźmińska, Assistant Manager on 7 Jul 2019
Dear Guest, thank you very much for your review. We are extremely happy that you enjoyed your time in our hotel. We hope that you will visit us again in our beautiful city of Cracow!
4/10 Poor
Verified traveller
Travelled with family
4 Jul 2019
Liked: Staff & service
Disliked: Cleanliness
The floor in the room was dirty and the bedding had marks on it. The rooms were not cleaned or bins emptied at all during our stay
Verified traveller
Stayed 3 nights in Jun 2019
Response from Zuzanna Pałka, Assistant Manager on 4 Jul 2019
Thank you very much for finding time to write this review. Your remarks and suggestions are very important for us. According to your comment, we do provide free room service for guests staying at least 7 days. Anyway our cleaning service may clean your apartment each day, it costs additional 40 PLN per day. Next time to change towels, ask our receptionists, they are always care to meet your expectations. We hope to see you again!
Property was well maintained and staff at desk very helpful
ArchieThom
Stayed 4 nights in Jun 2019
Response from Zuzanna Pałka, Assistant Manager on 27 Jun 2019
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.
Very good price if you require additional services you just ask reception very accommodating would stay again
Nicola
Stayed 4 nights in Jun 2019
Response from Angelika Gabor - Assistant Manager on 14 Jun 2019
Thank you very much for choosing to stay in Lux Aparthotel. We are happy that we were able to meet your expectations. You are more than welcome to stay at Lux Aparthotel again if you happen to visit Kraków in the future!
Response from Zuzanna Pałka- Assistant Manager on 12 Jun 2019
During the next visit let us know about any problem. We hope that you spent a nice time in Krakow and that you will visit us again
8/10 Good
Verified traveller
Travelled with family
7 Jun 2019
Liked: Cleanliness, staff & service
Our room was basic but very clean. The staff were pleasant and helpful. This Aparthotel is a 20 minute walk from square and the park, supermarket, and takeaways are only a few minutes walk away.
Verified traveller
Stayed 4 nights in May 2019
Response from Magdalena Noga - Assistant Manager on 7 Jun 2019
Thank you for your feedback about Lux Aparthotel. We are very proud that we managed to live up to all your expectations and that you believe we deserve high note! Thank you for appreciating our location and standards. It is delightful to learn that the work of our staff made such an amazing impression on you – thank you for your recognition. We hope that you have only fond memories of your stay in Kraków. You are more than welcome to stay at Lux Aparthotel if you ever happen to visit the city again.
Very clean, comfortable and perfect for our stay in Krakow
Verified traveller
Stayed 3 nights in May 2019
Response from Magdalena Noga - Assistant Manager on 2 Jun 2019
Thank you for taking your time to write about the experience you had during your stay at Lux Aparthotel - it was a pleasure to host you in Lux Aparthotel. We are delighted to read that you appreciate our standards and cleanliness. Thank you for the highest rate – we work extremely hard in order for our guests to feel relaxed and comfortable. You are more than welcome to stay at Lux Aparthotel again if you happen to visit Kraków in the future!
6/10 Okay
Verified traveller
Travelled with family, Travelled with group
28 May 2019
Disliked: Cleanliness
Good layout but cleanliness in apartment could have been a lot better, booking was for three but room wasn't ready for three people
Verified traveller
Stayed 3 nights in May 2019
Response from Zuzanna Pałka, Assistant Manager on 29 May 2019
Thank you for choosing to stay with us and writing this feedback. We always pay big attention to any remarks made by our guests. We are sorry for this shortcoming, as we aim to keep apartment cleanliness on the highest level. We hope to see you again in Lux Aparthotel