Search Hotels Near Citania de Briteiros, Guimarães

"Everything was good as we expected. Free parking. Free coffee."

"Character full, but very comfortable. Beautiful setting with lovely views. Everything (and more) supplied."

"I had made the booking for two rooms for a business trip, unfortunately plans changed due to a family bereavement, the app would not allow me to change the booking dates, I contacted the Hotels.Com contact centre and explained the situation, they attempted to call the property as the revised dates I required were available. The hotel front desk did not answer and the contact centre advised they will ensure the date will be changed for both rooms, I received an email confirming the change was made after they made contact with the hotel front desk two days later. I then kept receiving emails asking how my check in was on the original dates which I asked to be changed, worried I called the contact centre again, they reconfirmed the dates were amended for both rooms. Upon arriving to the property, the hotel advised they only made a change to one of the booking dates and classified the second booking as a "No Show" for the original dates. I had to waste another hour explaining the situation, providing email confirmations and evidence. This was not acceptable as it took one hour to attempt checking in with both rooms which were already prepaid. I was advised by the duty manager to take the matter up with Hotels.Com - very poor experience..."

"What a fantastic place! Location is great. Room was very comfortable. All staff was pleasant and helpful. Breakfast provided lots of variety. "

"Lovely, quiet hotel on the middle of a sanctuary. Staff was great. Breakfast was nice. "

"I stayed in a very nice room."

"Rooms were neat and modern, staff were attentive and kind, breakfast was in abundance lots of choices in sweet and savory. Pool area is huge and the sauna was a plus for me after completing the Camino De Santiago."

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"Delightful, characterful property in amazing grounds and setting. Stayed with are 2 children and their partners and made great use of the facilities - everything you could wish for in the kitchen, fabulous lounge area (always nice and cool), so many areas for al fresco dining … the list goes on! "