Citadelle

It brings me immense joy to pen down my thoughts about the remarkable Thompson Houston, by Hyatt. Allow me to recount my experience from the moment I arrived. Welcomed by the gracious Omar and Eduardo, I was immediately guided to valet parking where their warm smiles and genuine dedication to their roles were evident. Eduardo accompanied me as I exited parking, assisting with my luggage and escorting me to the seventh floor. It was there that I had the pleasure of meeting Mary, whom I had previously spoken with over the phone. Words cannot express my gratitude for her exceptional service and warm demeanor. Meeting her in person, her infectious energy and radiant smile left a lasting impression. Throughout my stay, the hotel consistently delivered exceptional service, from the front desk to every corner. The journey to my room was met with awe-inspiring decor and breathtaking views. Stepping into the shower, the soft water and luxurious amenities made me feel right at home. Every detail, from the plush towels to the welcoming scent of the toiletries, spoke of the hotel's commitment to excellence. Venturing into the spa, I was greeted by Maggie, whose kindness resonated even from afar during our phone booking. Nadine, my spa provider, provided an unparalleled experience, leaving me feeling pampered and rejuvenated. Breanna's warm hospitality and genuine empathy made for delightful conversations, adding to the memorable experience. On subsequent visits to the spa, I had

Excellent hotel Great location in the theatre district.

Conditioner dispenser didn’t work, loud noise by freeway, self parking exit wasn’t working well and took forever, bathroom sinks by ballroom was out of service, and elevator was out of service. Definitely can use a lot of fixing!!!