Cinemark Century Sam's Town 18

Everything was amazing except for the bill. We checked the credit card after we left and discovered nearly $1600 in charges and pending charges. I had to contact the Hotels app to get these charges reversed and be charged the proper amount.

Stayed off strip for a few nights to try something different.very nice hotel but to me was missing a few details..same games througout the casino...food was ok not what I expected..our room was a little warm (it was set at 60) and never got above 74. We did get a fan brought to our room by housekeeping after asking but did not want to deal with having to switch rooms...they did offer to get someone to come look at it...I declined..the fan helped some. The bathroom drainage was very noisy. If you had the sink on one side on the other side would not drain....if you had the bathtub running it would not drain if the sink was on. The shower was very noisy when on like a whistiling sound. Overall not a huge deal but again not what I expected. Anniversary trip and flowers were ordered to be placed on my bed in a heart shape. Very nice and exactly what I ordered. The problem is the never vacuumed the floor to get all the petals up. We ended up having to pick up. I would have thought they would have cleaned up for what it costed. The chocolate and champagne was wonderful they brought to the room. The bed was a little uncomfortable. It is very low to the floor. We reserved King Room with canyon view. It was a great view. We also had a spa day and this was the best part of the trip. Staff were wonderful and did an amazing job/ great price. I loved the private pool afterwards and even ordered lunch at that private spa pool. SPA is a must and would get me to come back.

Overall, our stay at the Palazzo was "ok", but there were several aspects of the experience that were disappointing. My biggest concern was the substantial incidental hold placed on our debit card at check-in. This was not explained to us at check-in. We stayed five nights, and the Palazzo placed a $750 hold ($150 per night) on our card. We don't charge purchases to our room, so having that amount of our available funds tied up for the duration of our stay was inconvenient. Ironically, we were forced to charge purchases to the room this trip since what little available funds we had left were for expenses outside the Palazzo. We also experienced a complete water outage for more than an hour during our stay. Unfortunately, this occurred while we were getting ready for a 2:00 p.m. show at the Sphere. I was in the middle of a shower when the water stopped and had to rinse the soap off using bottled water we happened to have in the room. While I understand unexpected issues can occur, this was a significant inconvenience, especially at a luxury resort.