Cinemark Century Bel Mar 16

So disappointing. We were grateful to have checked in an hour early but unfortunately that’s where the positive experience ended. Our room was so hot, thermostat read 80 degrees. When I called the front desk we expected the same friendly, welcoming character that we were greeted with. Instead the person on the other end of the phone was clearly annoyed with my simple question on how to get it a little cooler in there. They sent a maintenance guy out who looked at the thermostat then asked if the windows were closed and said “yea that’s weird”. He offered to bring a portable a/c unit. My husband asked if there was a cooler room available and he said he would ask. The portable a/c was the kind that just blew air and used water to cool. It was useless and sprayed water on the floor. I called the front desk a few times after that only to be put on an immediate hold once for a total of 12min. No answer. No follow up to check on us. We returned from our evening out around midnight assuming a cooler room was waiting for us; wrong. Thought a shower would help. Shower pooled instantly. Maybe something to do with the wad of hair we found covering the drain. Didn’t bother calling about it as no one seemed to care anyway. We attempted to get some sleep anyway but the heat and stillness of the room made it impossible to relax. With no where to go at 2am we decided to pack up our things and head to the airport five hours early for our morning flight. Don’t waste your money.

Great customer service from the check-in staff, housekeeping attendants, and bar/beverage/food staff…Everyone!!! They were all very pleasant and helpful.

Very good no problem