What could have been good turned ugly.
Posted 24-Oct-2016 on Orbitz
The hotel staff isn't the friendliest. The hotel seems to be maintained well inside, the hallway outside the room was a too hot and uncomfortable, the room was pretty nice. The room was in good condition, updated, clean, but the temperature wouldn't drop down lower than 70. We asked for extra towels and were told they were low on towels and couldn't give us any. To top it off, come after the stay I saw on my credit card account that I got charged for a no-show for a reservation I never made. The staff couldn't help me about the billing charge, was told to call back for a manager. I'm having trouble getting a hold of a manager. It just keeps going into voicemail.
Comment from Hotel Management
11-Nov-2016 by Jeff@ramadaplazacincy.com, Hotel Management
Thank you for your detailed feedback, Elvis. I will make sure we procure more towels for future guests. We strive to provide everyone with an exceptional experience, and I appreciate you bringing that to my attention. I will make sure someone follows up with you on the billing charge.