Ratings based on 210 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
31% of guests recommend
2.9 Room cleanliness
2.8 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller


Posted 18-Sep-2016
Pros: Nothing
Cons: Everything
Location: Location is fine and that's why we chose the hotel.
Hotel staff not friendly and very unhelpful. Breakfast was a joke. Restaurant closed.
1out of 5
by A verified traveller from Q

Never again

Posted 31-Aug-2016
I booked with hotel because my son loves the water and they have a indoor water park attached to the hotel. But when we got there it wasn't open. Their was nothing listed on the site about it being closed either. In additional to being mislead, the first room we were given was barely clean, the second room the gave us was better but their was hair still in the bathtub. They came and cleaned it out but it left me feeling un-easy. The hallways smelled bad. It's out dated. And most importantly if your looking for just a good night sleep, you won't get it here! The pillow weren't worthy to even call themselves pillows and the beds are so hard you might as well sleep on the floor. I woke up with a crook in my neck, stiff legs and a bad headache
3out of 5
by A verified traveller from i

Easy access on way

Posted 31-Aug-2016
Pros: Coffee in the room. Continental breakfast?
Cons: Tissues and hand towels.Great location.
Location: We were traveling through so did not spend time doing things.
It was very comfortable but was missing tissues. This is a basic for the room. Also, there were no hand towels. Only 2 washcloths and 2 bath towels.
5out of 5
by A verified traveller from Sharonville, OH

Great Stay

Posted 29-Aug-2016
Thank you Blake, Shateria (i spelled that wrong I'm sure) the over night staff are the bomb. They made my stay the best ever. Lynn was also very nice.
4out of 5
by A verified traveller

Nice hotel

Posted 21-Aug-2016
Walls are a little thin. I could definitely hear others in their rooms!! But it was still a nice clean hotel.
1out of 5
by A verified traveller

Very unhappy

Posted 15-Aug-2016
There is a long list of things that I was not happy with! First being the outdoor pool was closed (main reason I booked this hotel) there were no signs posted nor did they let us know before we checked in we found out by other guests. Access to the evelvator was in the very back of the build which is very inconvienent it was nowhere close to the lobby. The room had a terrible view and the thermostat did not work. The floor we were on smelt like mold/mildew and was uncomfortably hot and muggy our room smelt and felt the same. We had no access to Wifi as advertised. Also for breakfast all they had was cereal and we got there around 7:30-8. Upon check out we let the staff know how our stay was and they did nothing didn't try to make it right nor did they even applogize. I will NEVER visit this hotel or anyone afilliated with it again!!!
1out of 5
by A verified traveller

Needs serious renovation and updates

Posted 03-Aug-2016
Upon checking in 3 hrs after scheduled checkin time my room that was given to me was still occupied. The second room that I was given had crust and stains on the sheets, the smoke detector was covered with paper towel, there were small bugs flying around the room, the headboards were dusty and the carpet was not vacuumed. The outdoor pool was inoperable and the indoor pool had a pungent order to the water. The last room I was given was the "Presidential suite". It was super dusty and the one housekeeper for the ENTIRE hotel did not clean my room and we had been gone until 11:30 pm. NEVER AGAIN! Didn't take photos, but please don't take your family here. The staff was nice, but the hotel sucks!
1out of 5
by A verified traveller from Columbus, OH


Posted 01-Aug-2016
Pros: The staff was nice.
Cons: Increase housekeeping staff Clean Check behind housekeeping Fix broken items Do not rent rooms that are inadequate Pay attention to detail
The front lobby was very nice. The check in, was easy and quick. Staff was polite and friendly. There is a 4 min walk to the elevator, booo! Grab a luggage trolley! The elevators seem to be original to the building, worn, many scratches and scrapes and dirty! Got to the room, it had not been cleaned, only the beds made. There were bugs in the refrigerator, macaroni on the floor, small rubber bands in several places, including the beds. The bathroom was awful; the tub had a dirt ring around the tub, there was hair everywhere and the toilet was not clean. We called down, the person apologized, got someone up right away and we switched rooms, the second did not have a frig, we were told not all rooms have them, but they were on order. Huh OK? After a few hours, the room never cooled off, this weekend it was over 85 each day. We called down a couple hours later, were told to give it overnight, we had to leave for our show, we returned late that night, still not cool. The next morning we called again, maintenance came and said it was broken. We packed up and were moved again, AGAIN to a room that was not clean; housekeeping came up and cleaned while we waited and while we moved our things. Nothing but apologies, the staff was nice, their product is deplorable. Ice machines only worked on 3 of floors in the whole hotel. They should NOT be renting these rooms to anyone!!! The hotel refused to refund any monies or provide a receipt -3rd party booking. Take your money elsewhere!!
3out of 5
by Anita

This traveller left a rating score only Posted 18-Jul-2016 on Hotels
4out of 5
by A verified traveller from Reynoldsburg, OH

Decent hotel with clean rooms

Posted 29-Feb-2016
We got a good deal through Expedia for this hotel. We stayed back in May 2015 so things may have changed since then. The exterior is in major need of renovations. The parking lot has many potholes, landscaping is overgrown, etc. The lobby has been redone and seems to be a work in progress, as the whole hotel seemed to be. I could tell that this used to be a very nice hotel that had seen rough times, and then through new ownership they were in the process of making necessary repairs. The room itself was very nice, modern, and clean. That aspect I would highly recommend. At the time, the hotel seemed like they were only having guests on a couple floors as I'm assuming the rest were being rehabbed, so it gave off the feeling of this huge hotel that was mostly empty. Clean, but empty. I'd recommend at the right price and I hope they can rehab the hotel completely and make it a nice one.