Desk, blackout curtains, iron/ironing board, free WiFi
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Reviews of Chester Inn & Suites

3 out of 5
Chester Inn & Suites
11440 Chester Rd, Sharonville, OH

Reviews

7.0

Good

Rating 10 - Excellent. 41 out of 129 reviews" "
Rating 8 - Good. 29 out of 129 reviews" "
Rating 6 - Okay. 26 out of 129 reviews" "
Rating 4 - Poor. 15 out of 129 reviews" "
Rating 2 - Terrible. 18 out of 129 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

justin

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service
The staff are cold and need to go to customer service school! The room didnt have any toilet paper in the bathroom! The key to the room deactivated everyday, which was a pain to go get a new key everyday!
Stayed 2 nights in May 2024

6/10 Okay

Megan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets and shower were dirty. No bed bugs but overall cleanliness left a lot to be desired. Pool wasn’t very well cleaned either. Several over hotels on the same street, choose another spot.
Stayed 1 night in May 2024

6/10 Okay

Ajda

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
The staff really should work on customer service, I had a three day stay, I sat trash outside the door employee walked pass twice and didn't get the trash. Called on day two for new towels and rags the lady declined the first time, I explained to her that I don't use my towels and rags twice. The hotel didn't provide enough towels and rags for the amount of guest booked. They had signs up that were untrue. First shift ladies were great!!!! Pool was fun. Beds were comfortable.
Stayed 2 nights in May 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the price. Close to shopping and dining which was a plus. Overall, good experience.
Stayed 1 night in May 2024

2/10 Terrible

Haley

Travelled with family
Disliked: Amenities, property conditions & facilities
Nothing.
Stayed 1 night in May 2024

10/10 Excellent

Lyne

Liked: Staff & service
Disliked: Amenities
Staff
Stayed 1 night in May 2024

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let us park our motorcycle under the cover where you check in because it was raining for the night. They said they would keep an eye on it since our room was on the second floor. The owners were awesome.
Stayed 1 night in May 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jeff

Liked: Staff & service
Disliked: Property conditions & facilities
It was fine. Because the TV didn't work and shower was clogged I cannot give it a higher review. For the price it was what I expected. VERY GOOD STAFF.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Safe clean and nice staff
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The that the room I reserved was not available, however they did have a room available for me. It was quiet and the room was nice. The closet space was amazing.
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Beware lobby is really nice and clean but the Rooms were dirty stains in carpet found hair in the tub mold in the bathroom corners and it states they have complimentary breakfast but that a lie... It was nice when it was Fairfield inn suites but with the new owners this place is ran down
Stayed 1 night in Apr 2024

8/10 Good

Javier

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 18 Apr 2024
Thank you for your review. We hope you stay with us again.

10/10 Excellent

Mervat

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience , price and clean and the front disk so helpful . I recommend it for every one
Stayed 1 night in Mar 2024
Response from Management on 18 Apr 2024
Thank you for your review. We hope you stay with us again.

6/10 Okay

James

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Ok but needs a refresh and a sign
Stayed 1 night in Jan 2024

6/10 Okay

Keyasha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For starter, this property is being bought out. It will not be a Marriott property as of 2/1/24. The new owners are already starting off bad. The carpet on the first floor was soaked and smelled awful! The property definitely hasn’t been taken care of and I will probably never stay there again. The staff was nice! The property just wasn’t up to basic standards.
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had driven to Texas in back and then went to Cincinnati. Hard rock and needed a room. We had stayed at 304 motels over the week. And this was by far the best one that we found on our trip It was clean the reset, the Jacob. The greater was a fantastic gentleman and overall you coulld nit ask for better experience
Stayed 1 night in Jan 2024

6/10 Okay

Melissa

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

shane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kimberly

Travelled with partner
Liked: Staff & service, amenities
Older property, but a safe place to stay close to family at a reasonable price.
Stayed 2 nights in Nov 2023

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amanda Jacobs on 21 Nov 2023
Dear Julia,Thanks for staying with us and taking the time to leave a rating. I am glad to see you had a good stay and hope to see you again soon!

10/10 Excellent

Linda

Travelled with family
Liked: Amenities
Neighborhood is not so great, but people at front desk were awesome. Upkeep is ok, i just don't like orange.
Stayed 1 night in Nov 2023
Response from Amanda Jacobs on 21 Nov 2023
Linda,Thank you for staying with us and sharing your experience. Our goal is to make sure our guests are comfortable and have a great stay at a great value. We hope to see you again!Thank You,Amanda JacobsGeneral Manager

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service
Nice staff. Property needs an upgrade.
Stayed 1 night in Nov 2023
Response from Amanda Jacobs on 16 Nov 2023
Jimmy,Thank you for staying with us. We appreciate your feedback! We hope to see you again soon!

6/10 Okay

Glenna E

Travelled with family
Liked: Cleanliness, staff & service
Clean Hard bed
Stayed 1 night in Oct 2023
Response from Amanda Jacobs on 24 Oct 2023
Glenna,Thank you for staying with us at the Fairfield Inn & Suites Cincinnati North Sharonville. We appreciate you taking the time to leave a review. We will work hard, so next time we are able to surpass your expectations. Thanks,Amanda Jacobs

2/10 Terrible

STEVE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The type of room I reserved was Not anything as small, cramped, and unfriendly as the room we were checked into... This will be my last Fairfield Inn experience. Whatever "Hotels .com" is, I imagine that entity had something to do with this fiasco!!...... Steve Asbury...
Stayed 1 night in Oct 2023
Response from Amanda Jacobs on 24 Oct 2023
Dear Steve,Thank you for staying with us and taking the time to leave a review. I am sorry to hear that you did not have a good experience from booking the room and your actual stay. You did book a room with a single double bed. I will look into how this is advertised to make it easier to identify while online searching for a hotel room at our property. Thank you for your feedback. We will use it to improve. Thanks,Amanda JacobsGeneral Manager

2/10 Terrible

Dawn

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not cleaned the entire time of my stay. No hair dryer or coffee for the coffee maker. There was mold on the side entrance and.
Stayed 3 nights in Sep 2023
Response from Amanda Jacobs on 13 Oct 2023
Dawn,Thank you for staying with us and taking the time to leave a review. I do apologize for the inconvenience you experienced during your stay. We will use your feedback to improve. Thank You,Amanda JacobsGeneral Manager

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was extra firm actually too hard.When i checked in i know it may not be a big deal to most but when i hand you my id and credit card and you slide it back when i have my hand out to receive it i think of it as rude when she placed it on counter,i understand if not wanting to touch someones hand but if she took it out my hand i think it should be retuned same way as given just my opinion.I work in cs myself and the way i receive money or card is the way i give it back.Room was clean and upon checking out front desk person was very nice
Stayed 2 nights in Sep 2023
Response from Amanda Jacobs on 6 Oct 2023
Dear Jackie,Thank you for staying with us and taking the time to leave a review. I will share your feedback with the front desk team to ensure that we are delivering the best service for our guests. We hope to see you again soon!Thank You,Amanda Jacobs General Manager

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell mildew! Roaches
Stayed 1 night in Sep 2023
Response from Amanda Jacobs on 5 Oct 2023
Dear Anthony,Thank you for sharing about your stay. I do apologize that you did not have a good stay. I have shared your comments with the entire team to ensure we are making sure our guests are comfortable. We hope to have the opportunity to better serve you in the future.Thank You,Amanda JacobsGeneral Manager

4/10 Poor

Anthony

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property had roaches room had a smell like mildew had to go buy plug in air freshener
Stayed 1 night in Sep 2023
Response from Amanda Jacobs on 5 Oct 2023
Dear Anthony,Thank you for staying with us and taking the time to leave a review. I am disappointed to hear that you did not have a good stay. I have shared your comments with the entire team, to ensure we do better. We hope to have the opportunity to better serve you.Thank You,Amanda JacobsGeneral Manager

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff member that checked us in was excellent. She was nice and friendly and extremely helpful. Also, other staff members that I encountered were friendly and kind. Upon walking in the room, it had a stale smell. We went to the store to get air freshners to clear the air. There was a pillow case on one of the beds that had a stain on it. Also, the refrigerator never got cold enough to make our drinks cold. Also, the curtain was hanging down on one corner and I was not able to open up the patio door to go out on the balcony.
Stayed 2 nights in Sep 2023
Response from Amanda Jacobs on 7 Sept 2023
Dear Patricia,Thank you for staying with us and taking the time to leave a review. I am glad to hear that our team was friendly and helpful. I am sorry to hear about the issues with your room. I have shared your comments with both the housekeeping team and maintenance team to ensure they are fixed and we are more diligent moving forward. We hope to see you again in the future.Thank You,Amanda JacobsGeneral Manager

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amanda Jacobs on 4 Sept 2023
David,Thank you for staying with us and taking the time to leave a rating. Our goal is to ensure our guests have a perfect stay. I apologize that we didn't meet our goal during yours. We hope to have another opportunity to better serve you in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
x
Stayed 1 night in Aug 2023
Response from Amanda Jacobs on 31 Aug 2023
Linda,Thank you for staying with us and takling the time to leave a rating. I am glad to hear your had a great stay. We strive to provide a great stay at a great value for our guests. We look forward to seeing you again.Thank You,Amanda JacobsGeneral Manager

6/10 Okay

Toni

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Furniture is dirty had a phone in the room that didn't work
Stayed 1 night in Aug 2023
Response from Amanda Jacobs on 11 Aug 2023
Toni,Thank you for staying with us and taking the time to leave a review. I apologize for the inconvenience you experienced. I have shared your feedback with the maintenance and housekeeping department so we can have these things corrected moving forward. We hope to see you again soon. Thank You,Amanda JacobsGeneral Manager

8/10 Good

Larry

Liked: Cleanliness, staff & service
Room was not ready. Waited a couple of hours but they did upgrade room
Stayed 1 night in Jul 2023
Response from guest services on 19 Jul 2023
Thanks Larry For sharing your stay with us, Glad you enjoyed the Upgrade.

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service
It was very adequate and clean. However the facilities are very worn and abused. It's an older property. But it still suited my needs and under a $100 is was worth the minor issues.
Stayed 1 night in Jun 2023
Response from guest services on 19 Jul 2023
Thank you Donald for sharing your stay with us and we truly appreciate your feedback.

6/10 Okay

Murali Krishna

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from guest services on 19 Jul 2023
Thanks for your review

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
The front desk staff was superb! The free breakfast was very nice. Our room was very nice. I was concerned when we checked in and walked to our room to find it "propped open" with the door latch. I noticed several rooms like that on the way down the hall. I was assured by the front desk that this was normal procedure, that the cleaners left them that way to keep track and for management to follow behind to check. I didn't like that at all. Not secure. Anyone could have come in the room. Although the beds were made, they were not "super tidy," and I wondered if they had actually been made fresh. The trash bin liners were laying across the trash bins, not actually put in the bins. I don't recall that being the "norm." All these "little" things added up to being a bit disconcerting. All in all, it was a fine stay.
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on 2 Jul 2023
Dear Karen,Thank you for staying with us and taking the time to leave a review. Truly all the little things do add up. I would like to apologize for everything you encountered. I have shared your review with the entire team, to ensure that we are making sure our guests feel comfortable during their stay. I hope we can have another opportunity to better serve you in the future.

2/10 Terrible

Theresa

Stayed 1 night in Jun 2023
Response from Amanda Jacobs on 2 Jul 2023
Dear Theresa,Thank you for staying with us and taking the time to leave a rating. Our goal is to ensure our guests have an excellent stay. It seems we fell short during yours. We will work hard to improve. I hope we can have another opportunity to better serve you.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on 2 Jul 2023
Dear Kevin,Thanks for staying with us and taking the time to leave a rating. I am glad to hear you had a great stay. We appreciate you and hope to see you again soon!

4/10 Poor

David

Travelled with partner
Shows pool on website and it's out of order. Should have been noted at some point before conformation.
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on 2 Jul 2023
Dear David,Thanks for staying with us and taking the time to leave a review. I do apologize for the pool being out of service during your stay. I am happy to report that it now working properly. We hope to have another opportunity to better serve you.

2/10 Terrible

Mary

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on 2 Jul 2023
Dear Mary,Thanks for staying with us and taking the time to leave a rating. I am disappointed to see that you did not have a great stay. We will work hard to improve. We hope to have another opportunity to better serve you.

6/10 Okay

Reed

Stayed 2 nights in Jun 2023
Response from Amanda Jacobs on 27 Jun 2023
Dear Reed,Thanks for staying with us and taking the time to leave a review. This will give us an opportunity to improve. We hope to see you again on your next trip.

2/10 Terrible

mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities
Service is so bad.
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on 16 Jun 2023
Dear Mohammed,Thank you for sharing feedback about your stay. I apologize that you did not have a great stay. We will work to improve.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on 16 Jun 2023
Dear Lawrence,Thank you for staying with us and leaving a rating! We are glad you had a great stay and hope to see you again soon!

4/10 Poor

Linda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very disappointed with the quality of the property with the Marriott name. I didn’t expect luxury but at least updated. Our upgrade to Executive Suite was a joke.
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on 7 Jun 2023
Linda,Thank you for sharing feedback about your stay. We use it to constantly improve. I apologize that our hotel didn't meet your expectations, we will work hard to improve.

6/10 Okay

Bill

Stayed 1 night in May 2023
Response from Amanda Jacobs on 1 Jun 2023
Dear Bill,Thanks for staying with us and taking the time to leave a rating. It looks like you didn't have a perfect stay. Our goal is to provide a great stay for our guests. We will work to improve the stay for our guests.

4/10 Poor

Murrel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Came back from kings island to the hotel room and there where ants everywhere inside the room…hotel clerk said she will comp us the room but said since we have a 3rd party I have to talk to expediam for my refund since it was booked by a third party.::
Stayed 1 night in May 2023
Response from Amanda Jacobs on 1 Jun 2023
Dear Murrel,Thank you for sharing your experience. I would like to apologize for the inconvenience during your stay. It looks like your stay was refunded and any authorizations on your card will be released to you depending on your bank's policies. Once again, thank you for your feedback. We hope to have another opportunity to better serve you.

8/10 Good

Glenn

Stayed 1 night in May 2023
Response from Amanda Jacobs on 16 Jun 2023
Dear Glenn,Thank you for staying with us and leaving a rating! We are glad you had a great stay and hope to see you again soon!

6/10 Okay

Chris, Toledo

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Amanda Jacobs on 1 Jun 2023
Dear Chris,Thank you for staying with us and taking the time to leave a rating. Our goal is to provide a great stay for our guests. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Careth

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirtiest room I have ever been in at a hotel. It was so bad my kids begged to stay in car and wouldn’t sit on the bed. Friends had another room that wasn’t dirty but mine was so awful I got another hotel. There was thick food of some sort smeared on the furniture. Stains that were huge and disgusting including what looked like blood. Stains and something black on the bed. The carpet was ripped up in a section. There were something that looked like dead leaves??? On the curtains… the bathroom floor had hair balls on it and in the corners were black. There was toothpaste on the mirror and the tub had a black ring. The walls and doors had nasty hand prints. The elevator buttons did not work and the elevator missed the floor. We had to take a step up out of the elevator. Later I heard someone was stuck in it. When we left we say that even the front sign had a letter falling off.
Stayed 1 night in May 2023
Response from guest services on 10 May 2023
Careth, Thank you for taking the time to share your stay with us. Guest Satisfaction is very important to us and we truly appreciate your feedback. We are sorry that when we offer you another room and when we offered to go over your existing room you declined. As you can see by all our past guest experience and from the 33 rooms of your group that were very satisfied. But it is ALWAYS our policy to make every guest happy and we are sorry we failed to meet your expectations. Thanks You.