Chwaka Holidays from £1,137

The staff were fantastice. Unfortunately we cannot rate this resort better because the pool was unusable. The large adult pool was being used by a child who pooped in it everyday. We brought it to the attention of the owner who assured us they would address it. The next day the child again pooped in the adult pool. Upon check out, we watched the dad, mom and child trying to remove the poop from the adult pool for the third day in a row. We came to the conclusion that this was a daily occurence. And therefore we could not use the pool. I would suggest a sign stating adult only. And please enforce the rule! It ruined our stay at this resort. There was a kids pool there. Just unfortunate that this child was using the adult pool as his toilet. At least a childs pool would be easier to clean. This family was a long stay. So we witnessed it happen each day. It would be happening for another two weeks.

The location is excellent—nothing in Stone Town is more than a 10-minute walk, which made it easy to get around. The only drawback is that the hotel is located down an alleyway where cars cannot access. If you’re traveling with luggage, you’ll need to ask your taxi driver to arrange for a concierge to come and assist. The first room we were given was very small and extremely hot and never properly cooled down. After the first night, we requested a larger room. While we appreciated being accommodated, we were charged more than what the upgraded room would have cost had we booked it that way initially, which was disappointing. In the new room, the air conditioning unit wasn’t ideally positioned, so the sleeping area never cooled as effectively as we would have liked. That said, the bed itself was very comfortable. The staff were a highlight of our stay. Everyone was pleasant and helpful, with special thanks to Habibi at the front desk and Luca, the Maasai concierge. Luca, in particular, went above and beyond—he carried our luggage multiple times to assist us, which we truly appreciated (even if we felt a bit bad for all the effort he put in!). The main drawback for us was the breakfast setup. The dining area is not enclosed, and birds were a significant nuisance. On several occasions, we saw them eating directly from the buffet and from the bowl used by staff to prepare omelettes. Ugh! That presented hygiene concerns for us.

Very helpful staff, fabulous facilities, good food

Clean rooms with immediate and quick room service when requested. Staff are professional and respectful. Location is a quiet and serene atmosphere. The double pool, one for kids, and the other for adults is great for family. The beach view is just 👌. Numerous beach chairs with trampoline is great. Food and waiting service is also good. A perfect get-away from the hectic and busy lifestyle.

Clean rooms and very helpful /friendly staff. Bar offers wide variety of drinks.