Chupacallos Holidays from £327

The whole place needs a renovation.

The room is spacious and nice. There were 3 of us and the sleeper couch was not comfortable at all. The water takes a while to warm up so the shower was a little on the chilly side. The jacuzzi was dirty and didn't use which was a disappointment. The shuttle was out of service. The Lyft was reasonable $5 to $10 for 3 of us to get to Old San Juan and the cruise port. The staff was very friendly and helpful. They let us keep our luggage there after check out. They were there late for check in as well.

My husband and I stayed for 5 nights for our annivesary. The hotel has a beachy wellness vibe and was recently renovated. It would be a great place for a couple, friends, or a solo traveler to stay (not super little kid friendly). The staff were really nice, and there are 2 good restaurants and 2 small pools, one on the 2nd floor and one on the rooftop. In reality, it seems like people only went to the 2nd floor one b/c the rooftop one was tiny and had no shade. The hotel is on a dead end and has its own umbrellas/lounge chairs/towels on the beach in front of the hotel, and it was the nicest section of that beach plus several others we visited during our time in PR. There were no shells or glass, just soft sand. There was sargassum one of the days but then it cleared up. On two mornings, a huge rainbow stretched across the sky at dawn. We did have one unfortunate thing happen with the hotel where my husband had called ahead to see if there was a gym and was told that guests could pay $10 daily to workout at the Fairmont hotel about a 10 min walk away. That turned out to not be true when we arrived b/c they had canceled the agreement. The front desk then said we could just go to their small gym on the 2nd floor, but there is actually no gym there. Not sure what happened there, so that was a bit disappointing because we had booked with the hope that we could use a gym.

Everything clean, the staff are very friendly and kindliness

Very clean and friendly