Chippingham Holidays from £1,169

Overall the hotel is nice but not 4 stars. Staff was friendly and for the most part the hotel was clean. I paid extra for a room with a garden view. The garden consisted of a couple palm trees and dirt. Nothing worth paying extra. The house keeping service leaves a lot to be desired, we had two people in the room and we received two bath towels, 1 face towel and 1 wash cloth. When I called to complain the phone just rang and nobody picked up. When I finally got thru after several attempts the complaint was rectified. Next day they only took 1 wash cloth and gave one new one. So we were left with one clean wash cloth and one dirty one. This continued throughout my stay. Fitness center was hot and had an odd smell. One more thing, I had no idea of what services the hotel offered such as was there room service, what time does it end, what time do they start breakfast or any of the hotel amenities. Most hotels have something in the room telling you these things this hotel did not. I thing they had a special website for guests but the website was down throughout my stay.

The resort is fine, crowded and a bit overpriced for what it is but overall okay. My complaint is about hotel management and security not following up with an attempted assault that happened on property. They downplayed and did not take this seriously. I filed a report and was never given any follow up.

When

The food was delicious and the staff was very friendly and helpful. I’ve stayed at the RIU in the Dominican Republic as well as Mexico and the staff and experience is always top tier.