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"Needs a remodel in room, esp bathroom. Terrible cracks in walls. Dirty room. Hair in bathtub, wall dog hair. Lots of dust on thinks like hand soap. Hotel was loud with kids and they sent out a reminder to everyone in the night asking people to be quiet but didn’t state it was a reminder to everyone and I thought I was being accused. Reminder had typo and could have been worded better. Staff was very friendly. Breakfast was ok. "

"Very nice stay, well equiped and worth the stay"

"The whole placed reeked of Marijuana, first thing we noticed. The tub shot out smelling dirty water. The breakfast was not great, even the juice was watered down. Payed way too much for a room to be like this."

"Was never told pool was going to be closed would have canceled my stay. It was old and very dusty and dirty. Was not your typical Holiday inn express!"

"The room was nice and clean. But a fuse breaker must have thrown because we didnt have no lights when we walked in and the talble lights didnt work. The jacuzzi had jets which was nice but the tub itself was dirty. The hand towels were dirty as well. "

"Staff was great but the pool area was moldy everywhere and pool wasn't working and either were jets in hot tub the room walls had paint peeling and cracking but overall it was good "

"Great hotel "

"We enjoyed the house and the lake was great experience for the kids to enjoy outdoors!"

"Went with my parents and daughter to visit my oldest who lives in Big Rapids. It was perfect for us. Wish the weather would have been better so we could have enjoyed the outdoors more. I would love to stay in the summer. I bet it is beautiful. We had snow while we were there and Mike sent someone to shovel the walkway for us. He was very responsive when we had questions. Will definitely stay again when back in Big Rapids."