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Reviews of Holiday Inn Express & Suites Childress, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Childress, an IHG Hotel
3001 Avenue F Nw, Childress, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 442 out of 930 reviews" "
Rating 8 - Good. 262 out of 930 reviews" "
Rating 6 - Okay. 123 out of 930 reviews" "
Rating 4 - Poor. 67 out of 930 reviews" "
Rating 2 - Terrible. 36 out of 930 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was sheetrock dust on the carpet along the wall. Looked like nothing was wver moved when the room was vacuumed. Terrible staining in the tub. Most disturbing was the door lock was missing the strike plate, so door did not close securely. I used a chair up against the door for my own piece of mind. Hotel allows pets, wonderful in theory. Until the dog next door barks when you're trying to sleep. I pass through here a couple times of year, will try the Hampton Inn next time. Even with the renovation, this Holiday Inn needs more attention to feel safe & clean.
Stayed 1 night in Apr 2024

4/10 Poor

Cliff

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs to be remodeled. Property hasn’t been maintained. Bath tub, sink, toilet - stained, discolored grout, corroded fixtures. Linens are tattered. Booked thru Expedia which referenced $25 pet fee and front desk clerk said new owners increased the pet fee to $50 and they would not honor what was written in hotel description on Expedia. Will not stay here again. Will stay at Hampton Inn in the future; we travel thru this area monthly and Holiday Inn Express will not be our chosen hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Lorin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a problem! The staff was not friendly or helpful and fairly argumentative. We had booked multiple rooms and they had a problem finding them. Wanted us to park at the Walmart parking lot.
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. . Your review has already been shared with our team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

10/10 Excellent

Callista

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I was nervous because of the other reviews related to cleanliness. I had an amazing stay. The pool was clean, my room on the second floor was clean with amazing amenities (washer/dryer), fridge, microwave, fabulous breakfast, and dog friendly. This hotel had had some renovations recently which were for the better and didn’t impact my stay in anyway. The only tip for travelers would be if you have a pet check the fur and coat for fox tails. They did have grass areas but they were impacted by these horrible twisted and dangerous burrs. Definitely do not let your dog go in the field next to the parking lot because it is full of them. The stay other than this minor annoyance is as fabulous.
Stayed 1 night in Apr 2024

2/10 Terrible

Razvan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
One bed was used but not changed, We were given sheets to change it, no help , TV was not working, bathroom dirty and decrepit. Worst hotel we stayed at in a very long time.
Stayed 1 night in Apr 2024

10/10 Excellent

Leroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one problem we had during our stay. At 12:30 am a drunk man awoke guests at the first floor. He was yelling, slapping the door, and arguing loudly with a woman in his room. The front desk lady came to calm him down, but he didn’t change his attitude, was very angry and continued to make noises during the hour. Therefore, we didn’t sleep and didn’t have the rest after the long drive as we expected to have.
Stayed 1 night in Mar 2024

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms; great breakfast options; polite front desk staff; the common areas, like the hallways, have some updating needs.
Stayed 1 night in Mar 2024

10/10 Excellent

mark

Travelled with partner
Overall the property has its share of flaws but it was clean and in a safe area , good breakfast with hot items and plenty of it .. Beds were super comfy on the king size I slept including the pillows … Hot water was plentiful… I would stay here again for sure and I’m about as picky as it gets ..
Stayed 2 nights in Mar 2024

8/10 Good

MICHAEL

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Had we known this hotel was under construction/ being remodeled, I would have never stayed there. I would think Expedia would be on top of things like this!
Stayed 1 night in Feb 2024

6/10 Okay

Cliff

Stayed 1 night in Feb 2024

10/10 Excellent

MELISA

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Keep going 🚙🚙🚙
Worn out and dirty!
Stayed 1 night in Jan 2024

10/10 Excellent

shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although the location is a bit odd, the hotel rooms are great, beds comfortable, clean.
Stayed 1 night in Jan 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place in Childress
Room was comfortable, but needs updating. Bathroom tub stained and had spots that I wiped off. Tub didn't drain well, but was fixed quickly. Toilet tank would run intermittently. Desk clerk, Sam was great! Finding way to the hotel from the highway is not clear.
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Amenities
Good place to stay
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Maintenance Issues
Shower and TV didn’t work.
Stayed 1 night in Dec 2023

6/10 Okay

Lori

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room needs repair. Heater had broken parts and was loud. Walks needed repair as room had holes by window/ac. Bathroom was not clean… stains at base of toilet. One bad box spring was stained and had no skirt. Did not feel like a $100 hotel, more like a motel 6. Would not return
Stayed 1 night in Dec 2023

4/10 Poor

Lindsey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Never again
The door was open when walked in, the bathroom wasn’t cleaned. There was a wet towel in a dirty bathtub and used toilet paper and a dirty toilet. Also there was damage to the wall in the bathroom and Sheetrock and broken tile everywhere.
Stayed 1 night in Dec 2023

10/10 Excellent

Louis, Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michael

Travelled with family
Stayed 1 night in Dec 2023

8/10 Good

James

Stayed 1 night in Dec 2023

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Comfortable stay
Room was comfortable. Towels were dirty and bathroom wasn’t great. The front desk did provide clean towels. I didn’t complain about the towles as it wouldn’t make a difference. The customer service was exceptional. Bed was nice and I slept well. My only issue was the bathroom as a whole. Breakfast was nice.
Stayed 1 night in Dec 2023

8/10 Good

CINDY

Stayed 1 night in Dec 2023

4/10 Poor

Karen, Baton Rouge

Travelled with family
Disliked: Property conditions & facilities
When we checked in the front desk did not tell us that the water would be shut off in the motel. I could not get a shower or brush my teeth. When I checked out I complained about this but they did not offer to reimburse any part of the cost of the room. Fire alarm went off several times around 5AM. Three floors but only one slow elevator. Bathroom counter and light were nice but bathtub was old. No light in the kitchen area. Did like the pillow cases identified if pillow was soft or firm. A lot of truck drivers and trade workers stay here so overall the facility could use an update. Breakfast was fair with two types of eggs, two types of sausages, biscuits and gravy. But there was no fruit such as bananas or berries for cereal. Did have warm cinnamon rolls.
Stayed 1 night in Nov 2023

10/10 Excellent

Seth

Will stay there again
Very pet, friendly, and very clean. Staff was welcoming.
Stayed 1 night in Nov 2023

8/10 Good

Yunuhen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and affordable
Stayed 1 night in Nov 2023

2/10 Terrible

Chuck

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Wrangler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Matthew

Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Very nice and restful.
Stayed 1 night in Oct 2023

10/10 Excellent

tammye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like dogs barking next door
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Andrea

Stayed 1 night in Oct 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly new, clean rooms and bathroom.
Stayed 2 nights in Oct 2023

6/10 Okay

Linda

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

george

Travelled with family
Disliked: Amenities
No hot water at times. One bath towel for two people. Food was fair at best.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Clifford

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Holiday Inn Express Albuquerque NM and ChildressTX
The Holiday Inn Express in Albuquerque NM was clean and very friendly, but the breakfast was hospitalish. Scrambled eggs had no taste, bacon was a little under cooked. Parking was terrible for any RV and trailer. Holiday Inn Express in Childress TX was clean and very friendly. Don't bring an RV/truck and trailer here because there is no parking and no where to turn to get out. I want to give an attaboy to Pablo the maintenace man for his assistance in guiding me while got my large U-Haul truck and car dolly trailer with car attached out of the parking lot. Pablo also checked out my room phone. Some of the amenities did not work in some of the rooms, and the rooms looked like they could use a needed upgrade, but they were clean. The kitchen was a little slow on getting the breakfast out, and again the scrambled eggs had no flavor.
Stayed 1 night in Sep 2023

10/10 Excellent

Douglas

Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
Nice rooms except ran out of hot water and hair in tub. No hand towels
Stayed 1 night in Sep 2023

2/10 Terrible

Deborah

Never checked in due the wrong date was booked by accident and Expedia did not help change or help find another hotel after we had been traveling for 10 hours Will never use holiday inn express again because expedia said they would not refund the money. Will never use Expedia again for the same reason The holiday inn express in Childress was full on the night we thought we booked so we had to go to the next town Quanah and stayed in a safe sure room. Thanks to both Expedia and holiday inn express we stayed in a not so nice place.
Stayed 1 night in Sep 2023