Ratings based on 2,853 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Very nice hotel in a great location

Posted 24-Aug-2016
My wife is handicap in a power chair. Their handicap rooms are small and don't flow well for a person in a power chair.
5out of 5
by A verified traveller from chicago

Wonderful

Posted 24-Aug-2016
The staff where courious and helpful. The hotel was clean and perfect location!
5out of 5
by A verified traveller

Posted 21-Aug-2016
Wonderful view , pleasant staff..great location on magnificent mile. My new chicago go yo hotel...eill always get king bed suite
5out of 5
by A verified traveller

MUY BUEN HOTEL

Posted 18-Aug-2016
Pros: LA UBICACION ES MUY BUENA
Cons: NADA MUY BUENO TODO
Location: ESTA EN MAGNIFICENT MILE HAY DE TODO POR AHI
MUY BUEN HOTEL LA UBICACION EXCELENTE LA GENTE MUY LINDA Y AMABLE TIENE MUY BUENOS SERVICON ES DE LAS MEJORES CADENA QUE HAY EN HOTELES DESDELA ROPA DE CAMA HASTA SUS RESTAURANTES MUY BUEN HOTEL
4out of 5
by A verified traveller

Very nice stay

Posted 18-Aug-2016
All very good, the only shortcoming is that the beds were too soft for my taste.
5out of 5
by A verified traveller

Excellent location, great hotel

Posted 17-Aug-2016
Pros: Perfect location, close to magnificent mile.
Cons: Had difficult with getting room temperature comfortable; room was freezing.
Excellent staff, they helped us out when our luggage didn't arrive on time. Friendly and courteous.
5out of 5
by A verified traveller

Posted 16-Aug-2016
Excellent service, great location and beautiful and clean rooms. The only slight bad mark is the elevators can get overwhelmed by the volume of visitors making it a long wait.
4out of 5
by A verified traveller

Excellent location, but call hotel first

Posted 16-Aug-2016
We purposely chose this because of Expedia's description that there is a 24 hr gym/exercise facility. We were bummed as the gym closes at 10:30pm. Website first said free wi-fi, but scroll to the bottom and it says there is a fee which is about $25. Otherwise. This location is wonderful and the hotel is comfy. beautiful rooms.,
5out of 5
by A verified traveller from Buffalo, NY

Nice hotel close to the Magnificent Mile.

Posted 15-Aug-2016
Pros: Nice room layout.
The hotel was happy to store luggage and packages for any reason.
5out of 5
by A verified traveller

Consistently great

Posted 12-Aug-2016
The omni offers a consistently great experience in a great location. Located on the magnificent mile between the water tower and river, there is never a shortage of things to do within a short walk. The rooms are clean, comfortable, and efficient. The mini suite format of bedroom, bathroom, and sitting room is very comfortable for extended stays.