Ratings based on 3,145 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Omni Chicago

Posted 26-Apr-2017
Excellent hotel but ask for a room away from service elevator.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location!! Helpful and friendly staff!

Posted 18-Apr-2017
Pros: The location was great!
The Omni Michicagan Avenue was a great place to stay! The location is wonderful, the staff was friendly and the room was very spacious. Parking across the street was convenient. Would definitely stay again!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful hotel

Posted 15-Apr-2017
Room was perfect, staff were amazing. Best location around
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Apr-2017
Nice hotel. Staff was very friendly and super accommodating!
4 out of 5
Recommended
for Everyone
by A verified traveller from Central Illinois

Great location

Posted 12-Apr-2017
Enjoyed the fitness room and coffee shop,Location great for Mag mile shopping and dining.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kentucky

Perfect for a family getaway!

Posted 09-Apr-2017
Pros: Friendly and helpful staff, close to attractions, clean, separate room for adults, easy to get a taxi right outside
Cons: Provide coffee in the lobby
Location: Close to main shopping areas, well-known restaurants and Millennium Park
My family of four was very comfortable with the corner suite, with a king bed and a full-sized sofa bed. My kids are under 12, so the sofa bed was comfortable for them, but maybe not for teenagers or adults. We (adults) liked the fact that we could close the door and wind down with some TV in our separate room after the kids went to bed. The staff was always helpful in giving recommendations and directions. They did recommend a restaurant which was mediocre at best, so we wondered if they have some kind of deal with that place. Research through other sources to find the best restaurants. The hotel was in a great location as well and we were able to walk easily to the main shopping areas and Millennium Park. The parking per night is a little steep, but comparable to what you're going to find in any nice place in a large city. I also wish they had coffee in the lobby, but we had to visit Starbucks each morning because there aren't many 'fixings' in the room. Overall we were very pleased and will definitely book here again the next time we visit Chicago!
3 out of 5
by A verified traveller

Posted 09-Apr-2017
It was just okay. For something in that location and for that price, I was expecting a bit more.
2 out of 5
by A verified traveller

staff not very warm or informative

Posted 08-Apr-2017
Cons: The staff should be friendlier and at least talk about the city and things, restaurants that they could recommend.
This was me and my daughter and grand daughters first time in Chicago, We picked the Omni due to all of the good reviews. At check in the staff was not very friendly or informative about the amenities of the hotel or about the downtown area itself. Upon check in they took my credit card information in case of incidentals. I checked my credit card the next day we were there, ( we stayed 2 nights) and there was a $602.00 charge on it. I called the front desk and they said it was mistakenly put on being that are room was already pre paid. Upon check out on Friday morning the charge is still pending and they added on a parking charge, which upon check in nobody even inquired if we needed a parking area. Very disappointed with the staff. I asked for a receipt or proof that charge is going to be removed and they said it should just fall off and that we didn't need any paperwork since we had zero charges. Will not stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Posted 06-Apr-2017
My stay was excellent. Rooms are very spacious and clean. Room service was also excellent. Very nice bar and restaurant. I would recommend staying at the Omni.
5 out of 5
Recommended
for Everyone
by A verified traveller from milwaukee, wi

Family-friendly, spacious city hotel

Posted 03-Apr-2017
Stayed in king corner. Great views of lake & city. Comfy bed. Powerful shower. Incredibly friendly staff. Speedy room service. Gift bags for kids. Small, crowded pool. Nice work out room.