Overall, I would say that the hotel provided a pleasant experience. The hotel was clean and very close to the shopping on Michigan Avenue. The room was very quiet.
Was disappointed with the charge of $10 per day for Internet access in the room. The hotel is not cheap and one would think at that price point, Internet access (what I consider to be a basic necessity!) would be included in the room fee.
Also, the elevator situation was awkward. The reception area is on the 3rd floor of the building and only one elevator was working the whole weekend to get to the 3rd floor. Once on the 3rd floor, you have to walk to another elevator bank and take an elevator up to your room.
Also was disappointed with the hotel charging me for the bottle of water left out in the room. They charged me $10 for a bottle of water. Ridiculous. At the price point of the hotel, they should provide bottles of water and snacks for free.