Ratings based on 2,762 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from New Zealand

Excellent Hotel, poor front desk.

Posted 29-Apr-2016
Pros: Location and quality
Cons: The attitude and/or ability of reception staff. Appear arrogant and unwilling to address issues.
Location: Right on Michigan Ave, excellent.
Good hotel in excellent location. Noisy but biggest issue was front desks attitude verging on arrogant, refusing to take responsibility to promptly correct over charges to credit card.
2 out of 5
by A verified traveller from Southampton, NY

Beautifully Decorated, Poorly Maintained

Posted 26-Apr-2016
Pros: The beds are comfy and room decor is tasteful.
Cons: Front desk staff need to be more concerned with guest comfort. No one asked how our stay was upon checkout.
Location: Cabs had trouble finding the hotel because the address is Michigan Ave but it actually fronts on a side street. It is walking distance to great stores
We opened the door to our beautiful suite to find stifling 80 degree temp with a broken A/C and sealed windows. The mini bar fridge was not working and the bath tub drain was clogged. They sent someone to fix the A/C but I was a little grossed out by how filthy the unit was when he removed the cover. (I don't understand why the maids didn't report the lack of A/C when they cleaned to room before our arrival) The mini fridge was plugged in but actually hot to the touch. When we called the front desk they said it wasn't a fridge but a wine storage unit and wasn't supposed to be cold! Ridiculous since it was full of soda and beer and wine storage units are cold. They did finally offer to send up a mini fridge. We were there to celebrate my birthday and the front desk told my sister they would send a little something from the hotel to our room but never did. Final straw - never got the requested wake-up call needed to check out and get to the airport on time.
5 out of 5
by A verified traveller from Michigan

Like a home away from home.

Posted 20-Apr-2016
Pros: The staff, very polite, helpful and attentive. Like they say, Location, Location, Location. You are able to walk to any destination in downtown.
Location: Dining and shopping as soon as you are out the door.
It was our first time in Chicago, really didn't know what to expect. At the Omni, all expectations and above were met. The valet of our car was a benefit. Definitely will stay here again on our next trip to Chicago.
4 out of 5
by A verified traveller from New York

Great Location.. right off Michigan Avenue

Posted 18-Apr-2016
Pros: Location, food.
Cons: In my opinion, there is a sense of style that is lacking in the room. A TV on the wall... all by its lonesome... the big desk with nothing on it...
Location: I think that is self explanatory
I first stayed at this hotel about 25 years ago. It was class all the way. I understand the update and I am sure it was necessary... but in removing all the dark wood, bookcases, etc. something was lost. Its much more spartan looking. Also, for this price range... the water pressure in the shower can be a whole lot better. I understand in a cheapo hotel that I don't expect an invigorating spray... but come on... 10 minutes to get the shampoo out of my hair. The restaurant for breakfast was very nice... extremely pricey... but the food was good. $16 for scrambled eggs and bacon. Ouch.
2 out of 5
by A verified traveller from NyC area

Only positive...location.

Posted 18-Apr-2016
Lost power in room. Layout very dysfunctional. Room was tired at best. Value for money was weak.
2 out of 5
by A verified traveller

Great location.

Posted 05-Apr-2016
Welcoming and very nice staff. The Hotel is very dated and needs some improvement.
5 out of 5
by A verified traveller

Posted 04-Apr-2016
Exceptionally friendly staff. Room was immaculate. Very pleased and will definitely stay here again!!
5 out of 5
by A verified traveller

Posted 04-Apr-2016
My family enjoyed our stay at the Omni! It was our first trip to Chicago and we would definitely stay at the Omni again.
5 out of 5
by A verified traveller

Posted 03-Apr-2016
Stayed 3 nights with our 3 kids. Comfortable, convenient, and clean.
5 out of 5
by A verified traveller

Posted 31-Mar-2016
Pros: Centrally located on Michigan Ave, excellent hotel staff....esp door men and women
Such a great hotel to stay at....make you feel so welcomed esp with kids. We were there 3 days and the door men and women remembered our names and would say hello to us personally each time we'd come or leave the hotel. It was relatively quiet except for Michigan Ave and the rooms were decorated so nicely. Love this hotel!