Ratings based on 3,067 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 19-Feb-2017
Room was tired as was the hotel. On check in we were given the room right beside the elevator. the second room was better but the light switch in the bathroom was hanging off the wall. The mini bar fridge was broken and the furnishings were very tired.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Feb-2017
Very nice room and were very happy with everyone there.
5out of 5
Recommended
for Everyone
by A verified traveller from La Crosse, WI

right in downtown, great location and room.

Posted 24-Jan-2017
Pros: Location and room. Beds with suites. Fantastic
Cons: Loved it. Concierge and desk people were great. The valet service was friendly and easy.
Location: Art museum, shopping, jogging in park. Super restaurants.
Right downtown for shopping, jogging the lake, art museum, and restaurants like Beatrix and Sunny side up for breakfast and brunch. The restaurant on the fourth floor in the hotel is excellent.
5out of 5
Recommended
for Everyone
by A verified traveller

it was a great stay

Posted 23-Jan-2017
I had not stayed at this hotel in over 15 years and it was a great experience and everyone that from the Omni I encountered were very pleasant and professional. My stay in Chicago will be at the Omni!
4out of 5
Recommended
for Everyone
by A verified traveller from IL

close to stores & restaurants

Posted 17-Jan-2017
Nice family friendly hotel. Kids welcome with cookies & milk. Walking distance to stores & restaurants in area. Nice sitting area to relax
2out of 5
by A verified traveller

Disappointing Hotel

Posted 16-Jan-2017
Pros: hotel search based on stars.
Cons: lower the hotel star rating would be easier than fixing the building design and tearing out the walls to eradicate a possible rodent infestation.
Location: location is ok, near miracle mile and many other hotels.
Hotel layout caused several foot traffic flow problems and it wasn't even a busy time of year. I can only imagine what this place is like during a holiday or if hosting special events. Room had what seemed to be a sonic rodent/roach deterrent device plugged into a wall outlet and I heard scratching in the wall my first night which creeped me out for the rest of my stay.
5out of 5
Recommended
for Everyone
by A verified traveller from Port Richmomd

Location is amazing; room is lovely.

Posted 13-Jan-2017
Upsides: classy feeling, great bed, amazing hot tub, super pleasant staff, central location, crazy beautiful view. Only downside: bathroom needs an update. Sliding door didn't close fully. Wish the tub was gorgeous. The water pressure was excellent in the shower though and the service in the whole hotel was excellent.
3out of 5
by A verified traveller

To many sirens!

Posted 09-Jan-2017
Woken up every hour because of the Police sirens.
4out of 5
Recommended
for Everyone
by A verified traveller

Excellent location, good hotel, very helpful staff

Posted 07-Jan-2017
Pros: Location, staff, breakfast, pool
Cons: Some of the common areas were a bit tired
Location: Right in the middle of the city; almost everything is close to hand
Visited Chicago for 4 days over NYE. Stayed in the Omni for the first time. Fabulous location right in the middle of the main part of the city; everything we wanted to see was a walk or short cab ride away. Staff were great; really helpful concierge. We used the pool everyday; fairly small (like most hotel pools) but kid friendly and big enough to be worth a visit. Room was good (we were on a corner on the 19th floor, the main bed was comfy but the sofa bed was average (ok for smaller children). Shower was basic; surprised there wasn't better water pressure in such a large building. Like most big cities, if you're at the front of the building you will hear the usual sirens, etc. One of the reasons we picked the Omni was their breakfast buffet, which was very good!
5out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Excellent location right on Michigan Ave.

Posted 04-Jan-2017
Pros: There isn't anything that I don't like!
Location: Close to all the shopping and restaurants!
My daughters and I always travel to Chicago right after Christmas for a few days. The last 2 years we have stayed at the Omni Chicago Hotel. Excellent location on Michigan Ave. All the shopping and restaurants are close by. I have recommended this hotel to friends and family. It never disappoints.