Ratings based on 3,115 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 25-Mar-2017
Cleaning staff should vacuum the couch not good to lift a cushion and see snacks and crumbs from many prior guests..
4out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Great location Great value

Posted 23-Mar-2017
Pros: location and price
Cons: Opening time of the 676 restaurant. During the show, some of us have to get there early and the restaurant doesn't open until 7am on weekends.
Location: right on Michigan ave. couldn't be in a better spot. Stores nearby: Nordstroms, Apple, Under Armour, Nike, Cartier, Macy's, Crate and Barrel.
Haven't stayed here for a few years and was pleasantly surprised at the renovations throughout the hotel (ie: rooms and hallways). Lobby is slightly dated but still very acceptable. Location couldn't be better....right in the middle of Michigan Ave. shopping. In my opinion, the best value for the price on Michigan Ave. Lots of room in each suite, more so than a regular hotel room.
4out of 5
by A verified traveller

Decent but there are better values

Posted 19-Mar-2017
Odd having to take two elevators every time you come & go. Good sized rooms. Plumbing vibrated and effected water pressure.
5out of 5
Recommended
for Everyone
by A verified traveller from c

Great location on Michigan Avenue

Posted 14-Mar-2017
We arrived late and front desk expedited check in. Our room was perfect. Comfy, spacious, clean with many amenities. The Conseriege make great dinner reservations. All staff so very nice. We were very well served
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Mar-2017
I've stayed here twice on separate trips to Chicago and each time was a great experience. The rooms have been updated and are very comfortable. The location is the absolute best.
4out of 5
Recommended
for Everyone
by A verified traveller from St. Louis, MO

Great Hotel on the Magnificent Miles

Posted 13-Mar-2017
Pros: Loved the location!
The hotel is in walking distance to/from major shopping stores, mall, and popular restaurants. Rooms are very spacious and clean. The only downside is that you have to take two different elevators to go in and out of the hotel.
5out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Excellent location for downtown Chicago!

Posted 12-Mar-2017
The staff was friendly and very accommodating. We were welcomed and assisted immediately upon arrival. The valet crew was great and always willing to bring the car around whenever needed. The staff helped us to find locations of tourist spots and restaurants. The room was clean and modern. The Omni has a nice big bathroom too!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Mar-2017
I purchased the mystery option in hopes of trying a new hotel. I've stayed at the Omni and it's always a wonderful experience. We had an end room this time which has a much smaller bathroom and no privacy doors for the bedroom. But the wall of windows looking out to the city made up for this. It was a wonderful stay.
4out of 5
Recommended
for Everyone
by A verified traveller

Great staff!!!

Posted 07-Mar-2017
The rooms were great size but lacking comfort. We had a "king suit" but it didn't have a big tub or any suit feel to it at all. I will say this the staff is great very nice helpful and very polite. The Bar/restaurant was lacking food options and had no happy hour. But again we stay for the low price we got it for.
3out of 5
Recommended
for Everyone
by A verified traveller from California

Posted 07-Mar-2017
Had to request a move when they put us right near the elevator. 2nd room was much nicer with more natural light. The elevators are very slow during peak times.