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Reviews of Kimpton Gray Hotel, an IHG Hotel

4.5 out of 5
Kimpton Gray Hotel, an IHG Hotel
122 West Monroe Street, Chicago, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 770 out of 1000 reviews" "
Rating 8 - Good. 150 out of 1000 reviews" "
Rating 6 - Okay. 42 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! They didn’t direct us well for the location of the parking garage. That was my only complaint.
Stayed 2 nights in Apr 2024
Response from Roderica - Assistant Front Office Manager on 29 Apr 2024
Thank you so much for the great review Alexis!! My apologies for dropping the ball and not providing details on the parking garage. But we hope to see you again soon!

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at the Kimpton chain. Property was beautiful, rooms were spacious maybe a little dated but overall excellent stay!
Stayed 2 nights in Apr 2024
Response from Roderica - Assistant Front Office Manager on 29 Apr 2024
Thank you so much for the awesome review Erika!! We look forward to your next stay and the opportunity to earn a 5 out of 5!!

10/10 Excellent

Jessica Pearl

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Roderica - Assistant Front Office Manager on 29 Apr 2024
Thank you so much for the great review Jessica! We look forward to hosting you again in the future!

6/10 Okay

Lisa

Travelled with group
Liked: Amenities, property conditions & facilities
Great amenities within the lobby, however, rooms could use an upgrade; despite the quaint theme.
Stayed 3 nights in Apr 2024
Response from Kimpton Gray Front Desk on 19 Apr 2024
Thank you for staying with us. We are glad that you enjoyed your stay for most part. We will be happy to provide a different room type if you plan a future visit.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Roderica - Assistant Front Office Manager on 22 Apr 2024
Thank you so much for the great review Alexis!! We look forward to your next stay!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Love the social hour, complimentary wine is a plus.
Stayed 1 night in Apr 2024
Response from Kimpton Gray Front Desk on 17 Apr 2024
Thank you for staying with us. We are thrilled that it was a 5-star experience.

10/10 Excellent

Leanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and pretty. The smell is very pleasant, like expensive roses. There is free water infused with fruit near the check in desk that was always readily available as well as coffee and hot chocolate in the morning (all free of charge). There is also a restaurant located in the first floor that has very reasonable prices with good portion sizes. Shops, restaurants, and drug stores are all within a 5-10 minute ish walking radius. The trump tower and art museum is also within walking distance. There were protests in the area (downtown) but that didn’t take away from the experience. I would stay here again.
Response from Kimpton Gray Front Desk on 17 Apr 2024
Thank you for staying with us. We are thrilled that it was a 5-star experience. We look forward to hosting you again.

10/10 Excellent

catrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in a great accessible area. Staff and service and room couldn’t have been better
Stayed 1 night in Apr 2024
Response from Roderica - Assistant Front Office Manager on 14 Apr 2024
Thank you so much for the kind words regarding our property and staff Catrin! I'm happy that you had a wonderful experience during your stay with us! We hope to see you again soon!

10/10 Excellent

griselda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in earlier and check out later. Lots to do within a 20 minute walk. Customer service was excellent. Very nice and clean. Additionally, we needed some indigent items and they were provided to us. Will definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Roderica - Assistant Front Office Manager on 14 Apr 2024
Thank you so much for the great review Griselda! I'm glad we were able to accommodate an early check-in and late checkout for you! We look forward to hosting you during your next stay in Chicago!

10/10 Excellent

claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel 10/10
Stayed 2 nights in Mar 2024
Response from Roderica - Assistant Front Office Manager on 7 Apr 2024
Wow! Thank you so much for the great review Claudia! We are so honored to have earned a 5 out of 5! Please join us again during your next stay in Chicago!

10/10 Excellent

Rebekah

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Alexis on 3 Apr 2024
Thanks for the review Rebekah!

10/10 Excellent

Preetjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and beautiful. Ambience was great! Social hour & morning tea/coffee bar was awesome!
Stayed 1 night in Mar 2024
Response from Alexis on 3 Apr 2024
Thanks for the review Preetjit! so thrilled to hear you enjoyed your stay and was able to enjoy social hour too!

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 !
Stayed 1 night in Mar 2024
Response from Alexis on 3 Apr 2024
Thanks for the review Larisa!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the free stay.
Stayed 1 night in Mar 2024
Response from Kimpton Gray Front Desk on 30 Mar 2024
We are thrilled that you enjoyed your stay with us and that it was a 5-star experience. We look forward to seeing you again.

10/10 Excellent

Britanni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean. I enjoyed my stay!
Stayed 1 night in Mar 2024
Response from Kimpton Gray Front Desk on 30 Mar 2024
We are thrilled that you enjoyed your stay with us and that it was a 5-star experience. We look forward to seeing you again.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kimpton Gray Front Desk on 30 Mar 2024
We are thrilled that you enjoyed your stay with us and that it was a 5-star experience. We look forward to seeing you again.

10/10 Excellent

Taylor

Stayed 1 night in Mar 2024
Response from Roderica - Assistant Front Office Manager on 14 Apr 2024
Thank you so much for the awesome review Taylor! We look forward to hosting you during your next stay in Chicago!

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a night getaway. A little pricey but worth it. IMO
Stayed 1 night in Mar 2024
Response from Alexis on 25 Mar 2024
Thanks for the review Chelsea! So thrilled to hear you enjoyed your stay!

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024
Response from Roderica - Assistant Front Office Manager on 7 Apr 2024
Thank you so much for the review Patricia! We are so honored to have earned a 5 out of 5! We look forward to hosting you again soon!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Of course it was a lovely Kimpton property per usual but the staff was so friendly and kind. Thank you guys!
Stayed 1 night in Mar 2024
Response from Alexis on 18 Mar 2024
Thanks Rachael for the kind words! Hope to host you again soon

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I knew a Kimpton concept was great, but this one took it up a notch! Daily texts asking if everything was up to standards, providing anything we failed to pack and the cute pre-packed ice was amazing! I loved the location, staff and amenities!
Stayed 3 nights in Mar 2024
Response from Kimpton Gray Front Desk on 13 Mar 2024
Thank you for staying with us. We are thrilled that it was a 5-star experience. We look forward to seeing you again!

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
My biggest problem was no free wifi
Stayed 1 night in Mar 2024
Response from Roderica - Assistant Front Office Manager on 11 Mar 2024
Thank you so much for taking the time to tell us about your experience. We truly are honored to have earned a 4 out of 5! And if you join IHG One rewards you can get complimentary wifi at all IHG hotels!

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Right in the heart of Chicago within walking distance of restaurants & shops. Will definitely stay again.
Stayed 1 night in Mar 2024
Response from Roderica - Assistant Front Office Manager on 11 Mar 2024
Thank you so much for the great review Ted! We truly are honored to have earned a 5 out of 5! We look forward to hosting you again in the future!

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024
Response from Alexis on 3 Apr 2024
Thanks for the review courtney!

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with clean and spacious room. The hotel itself is very quiet with the occasional street noise from the windows on a lower floor, understandable being in the middle of the city. Very close to train station, food, convenient stores.
Stayed 3 nights in Feb 2024
Response from Alexis on 5 Mar 2024
Thanks for the review Wanda! So thrilled to hear you enjoyed your stay and was able to experience Chicago!

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jan 2024
Response from Kimpton Gray Front Desk on 25 Feb 2024
Thank you for staying with us. We are happy to know that it was a 5/5 experience! We look forward to an opportunity to host you again.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Clean, modern, classy rooms. The hotel is just lovely.
Stayed 1 night in Feb 2024
Response from Alexis on 19 Feb 2024
Thanks for the review Melissa! So glad to hear you enjoyed your stay and was able to experience the Gray! Hope to host you again soon

6/10 Okay

Shireen, Bowie

Liked: Cleanliness, property conditions & facilities
Hotel was nice, but room was close to elevators and lots of noise and acoustics were not good. Also quite expensive room and did not allow for a late check out and only gave us 30 min. Also at check in-made us wait when then person behind the check in did not greet us or tell us she would be with us in a bit, awkward and not good customer service
Stayed 1 night in Feb 2024
Response from Alexis on 19 Feb 2024
Hi Shireen, Thanks for the review and comments. We will be sure to review with the team and be sure that does not happen again. Hope you find your self in Chicago again soon and give us a second chance.

10/10 Excellent

Shilesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for business travel in particular. Really liked the staff and the gym was great. Nice, clean and spacious rooms!
Stayed 2 nights in Feb 2024
Response from Roderica - Assistant Front Office Manager on 13 Feb 2024
Thank you so much for the great review Shilesh! We are so honored to have earned a 5 out of 5! We look forward to hosting you during your next stay in Chicago!

8/10 Good

Maurice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Need bench in shower
Stayed 2 nights in Feb 2024
Response from Roderica - Assistant Front Office Manager on 13 Feb 2024
Thank you so much for taking the time to tell us about your experience Maurice! We greatly appreciate it. We look forward to the chance to host you again and earn a 5 out of 5 next time!

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying at the Kimpton Gray, beautiful restored property with several restaurants onsite. Very clean, friendly & helpful staff
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb 2024
Hello Noella, We appreciate your feedback and are delighted to know you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Camila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to stay at the hotel again.
Stayed 2 nights in Feb 2024
Response from Kimpton Gray Front Desk on 5 Feb 2024
Thank you for staying at the Gray! It was a pleasure having you with us and we look forward to an opportunity to serve you again in the future!

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful and welcoming!
Stayed 4 nights in Jan 2024
Response from Kimpton Gray Front Desk on 5 Feb 2024
Thank you for staying with us and for your kind words. It was a pleasure having you with us. We look forward to an opportunity to host your visit again.

10/10 Excellent

Imani

Stayed 1 night in Jan 2024
Response from Alexis on 30 Jan 2024
Thanks for the review Imani! We are so thrilled to hear you enjoyed your stay!

6/10 Okay

Jorden

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel was nice and we liked the bar staff. The front desk person who checked us in was friendly but I’m a little surprised that it was impossible to get some coffee past 6pm on a Saturday. The sign in my bathroom said they can bring you a coffee maker- but the front desk person told us that there was no way. I’m just not sure why I spent so much money for a night stay if I can’t even get a coffee maker, cheaper hotels have them? I’m sort of not convinced that it would be worth the money to book a hotel like this again, you’re really not getting much beyond a slightly nicer, but still outdated environment and overpriced drinks / limited food options.
Stayed 1 night in Jan 2024
Response from Alexis on 29 Jan 2024
Good Morning Jorden, I first off want to apologize for the lack of coffee delivery on a Saturday morning. We will be talking to the overnight team to be sure the communication will be delivered correctly. We are so sorry, we have these items available and will work on training. Please reach out to me if you choose to stay in Chicago, we would love to make it right for next time.

8/10 Good

David

Stayed 2 nights in Jan 2024
Response from Alexis on 29 Jan 2024
Thanks for the review David! Hope to host you agian soon and hope to get a 10/10 next time!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a weekend downtown.
Outstanding hotel all around and a great restaurant on the roof. Lobby bar has a 5pm social hour, and the room with soaking tub was perfect for a cold weather recharge. Will be back.
Stayed 1 night in Jan 2024
Response from Alexis on 29 Jan 2024
Thanks for the review James, So thrilled to hear you enjoyed your stay and was able to experience Chicago! The social hour is always a great hit! Who doesn't love a drink at 5pm! Can't wait to host you again soon!

10/10 Excellent

Jenell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Jan 2024
Hello Jenell,Thank you for choosing the Kimpton Gray, we are happy you enjoyed your stay

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Front Desk on 21 Jan 2024
Hello David,Thank you for your stay! We are happy to hear that you enjoyed your stay. We hope to see you again soon

10/10 Excellent

Larryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was Amazing. Will definitely return
Stayed 3 nights in Jan 2024
Response from Front Desk on 21 Jan 2024
Hello Larryce,We are thrilled to hear you had an amazing experience with us. We hope to see you again

10/10 Excellent

Sara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Jan 2024
Hi Sara,We are happy to hear you had a great experience with us. Please visit us soon

10/10 Excellent

Arielle, london

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel, rooms are a really big size, the decor of the building is so beautiful and such a great area to walk around from. Would highly recommend x
Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Jan 2024
Hi Arielle, Thank you for choosing the Kimpton Gray. We are very happy you loved the property. We hope to see you soon. Happy New Years

10/10 Excellent

carmela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, my boys and I spent two nights for New Years Eve including our pug, Arnie! EVERYTHING WAS AWSOME!!
Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Jan 2024
Hello Carmela, Happy New years to you and your family. Thank you so much for your feedback please bring the pug back :)

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Front Desk on 8 Jan 2024
Hi Kevin,Thank you for your feedback, we are happy you enjoyed your stay. Happy New Years

10/10 Excellent

Jigerjit

Stayed 1 night in Jan 2024
Response from Alexis on 29 Jan 2024
Thanks for the review and so glad you had a great time! Hope to host you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Jan 2024
Thank you for choosing the Kimpton Gray :) We hope to see you soon

10/10 Excellent

Sheryhann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful. The hotel is very well located. I red things about the staff being rude but I had a COMPLETE different experience. I had a deep soaking bathtub which was the highlight of my stay. They always offered tea, coffee in the morning. Presentation was very warming and welcoming. Great choice. Especially for the bath ! I used it everyday.
Stayed 8 nights in Dec 2023
Response from Kimpton Gray Front Desk on 6 Jan 2024
Thank you for staying with us. We are thrilled that you enjoyed your stay with us--the comfort of our guests is our utmost priority. We are glad that our staff provided a 10-star experience during your stay. We hope to host your visit again soon.

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I was there, the iron outlet went out when I tried to use it. It’s a safety hazard and hope they get the their outlets updated
Stayed 1 night in Dec 2023
Response from Kimpton Gray Front Desk on 6 Jan 2024
Thank you for staying with us and for taking the time to write a review. We are thrilled that you enjoyed your stay with us for the most part. We already notified engineering regarding the outlet, thank you for letting us know. We hope for an opportunity to host your visit again.

10/10 Excellent

Zejna

Stayed 2 nights in Dec 2023
Response from Alexis on 4 Jan 2024
Thanks for the review Zejna! Happy New Year!

10/10 Excellent

Nick

Stayed 2 nights in Dec 2023
Response from Alexis on 4 Jan 2024
Thanks for the review Nick! Happy New Year!