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Reviews of Holiday Inn Chicago SW-Countryside ConfCtr

3.5 out of 5
Holiday Inn Chicago SW-Countryside ConfCtr
6201 Joliet Rd, Countryside, IL

Reviews

7.6

Good

Rating 10 - Excellent. 371 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 97 out of 1001 reviews" "
Rating 2 - Terrible. 100 out of 1001 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient for what we needed
Stayed 2 nights in Apr 2024

2/10 Terrible

Bradley, Asheville

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Horrible stay. Elevator inoperative and we were on 4th floor. Pool inoperative. Staff had bad attitude: "Nothing we can do"
Stayed 3 nights in Apr 2024

4/10 Poor

Ahmad Al

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Every elevator was down during our 5 days stay and we had to climb 4 flights of stairs every day with a baby and a car seats. They also had a fire citation on the door for this issue. Doing this with 3 children every time we wanted to come or go was very taxing. The owner provided mo compensation or other offerings for the inconvenience. I was offered a room on a lower floor, but it was a smaller room that would not comfortably fit the family and they would not refund me the difference in price. The pool was closed and the refreshments in the lobby were not inviting or good.
Stayed 4 nights in Apr 2024

10/10 Excellent

Aareanna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here
Stayed 1 night in Mar 2024

2/10 Terrible

Craig

Travelled with family and small children
Canceled reservation, Extremely Disappointed after showing up and being told pools were closed even though i called ahead of time to verify they were open. No offers were made by management for the hugh inconvenience. Had to find another hotel last minute. Horrible experience and would not recommend.
Stayed 1 night in Mar 2024

2/10 Terrible

João

Disliked: Staff & service
I didn’t had the opportunity to enjoy the property because I got there just to find out I was put in no show with a fully booked hotel without any previous notice. When here says that the check in window is from 4pm to 11pm/ anytime. And the hotel didn’t even care about it.
Stayed 2 nights in Mar 2024

6/10 Okay

Jason

Liked: Cleanliness
Everything was great except for the toilet kept making flushing noises every 30 mins
Stayed 3 nights in Mar 2024

2/10 Terrible

Wiliie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Arriesgado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Response from Paul J on 22 Mar 2024
Thank you,Arriesgado, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

8/10 Good

Ivan

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Swimming pool is not working
Stayed 4 nights in Mar 2024
Response from Paul J on 22 Mar 2024
Thank you for bringing this to our attention, Ivan. We sincerely apologize for not meeting your expectations with the pool. We've taken immediate action with our Maintenance team to address this issue and ensure it doesn't recur

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul J on 22 Mar 2024
Thank you,Walter, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

4/10 Poor

Slavica

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Paul J on 22 Mar 2024
Thank you, Slavica, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

10/10 Excellent

Jailene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Paul J on 22 Mar 2024
Thank you, Jailene, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean
Stayed 1 night in Mar 2024
Response from Paul J on 22 Mar 2024
Thank you,Rosemary, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

2/10 Terrible

Gabriel

Stayed 1 night in Feb 2024
Response from Paul J on 22 Mar 2024
Thank you, Gabriel, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Paul J on 22 Mar 2024
Thank you, Mahmoud, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Paul J on 22 Mar 2024
Thank you, Chris, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

2/10 Terrible

Autumn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I chose to stay here to celebrate our engagement because we had gone once before and had a great experience. This, however, was the single worst experience I’ve ever had from a hotel. We booked our king suite weeks in advance only to be told they “oversold” and we had to be moved to a normal room. (Note; the room had a hole in the window which let a draft in all night, and the shower couldn’t fully drain) We wanted to enjoy our engagement trip and so we agreed and just said we only wanted to enjoy the pool so it wasn’t a big deal, only for the pool to be shut down with no note or email or call or warning. I reached out to the property before check in and was ignored. After finding out the pool wasn’t open I tried to reach out to management. I have since been getting lies and back and fourth with no help. We made reservations for the restaurant and they ignored the noted about us celebrating an engagement and the food was considerably worse than when we went before. The crab special was fishy and very obviously not fresh. When going back to our room our keys then didn’t work and we had to go back down from the fifth floor once again to get the keys fixed. The hotel management needs to get in contact with me asap because this stay was in no way okay. We wasted not only our money but our engagement celebration was AWFUL due to the staff and management here.
Stayed 1 night in Feb 2024
Response from Paul J on 19 Feb 2024
Autumn,Thank you for sharing your feedback about experience during your stay. We apologize for the inconvenience you experienced. Maintaining a well-equipped facility is important to us, and we appreciate your comments. We are currently updating our pool to ensure a more enjoyable experience for our guests. We hope that you will give us another opportunity to provide you with an improved stay. Please let us know if there is anything else we can do to make your future visit more comfortable.

10/10 Excellent

Starkisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from Paul J on 17 Feb 2024
Starkisha,We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

8/10 Good

Albert

Stayed 1 night in Feb 2024
Response from Paul J on 22 Mar 2024
Thank you, Albert, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in -out took a but longer than expected but staff explained this was due to Expedia. Our room was very clean, was very quiet and location if this hotel to all our activities was excellent. Had a slow moving drain in our shower and sink only had cold water.
Stayed 3 nights in Feb 2024
Response from Paul J on 15 Feb 2024
Cynthia,Thank you staying at the Holiday Inn SW Countryside we will alert our maitenance department to repair the drain issue.

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay here.
Stayed 1 night in Jan 2024
Response from Paul J on 15 Feb 2024
XavierThank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Paul J on 15 Feb 2024
Thank you for staying at the Holiday Inn SW Countryside we look forward to seeing you again.

2/10 Terrible

Torenzo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Not happy at all
They had a party going on in the atrium hall that lasted until past midnight Saturday night into Sunday morning. When I called down to the front desk to complain the guy at the front desk told me he would ask them to turn it down. But it got louder, and when I called back to complain again no one even answered the phone. My flight was changed to early Sunday morning so we had to get up at 5am. And we were very tired due to not really getting my sleep and being woken up multiple times during the night and early morning due to the partying going on in the lobby. And there wasn’t even a warning or anything that there would be a party either
Stayed 2 nights in Jan 2024
Response from Paul J on 15 Feb 2024
Torenzo,Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from the Ball room. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. We value your feedback, and it will assist us in implementing measures to enhance our guests’ comfort. We would love the opportunity to provide you with a more relaxing experience in the future.

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I tried checking in at the hotel at 7:00pm. Asked what time the pool was open till. At that time i was informed the pool was closed under renovations! I have booked many time thru a 3 rd party and every time any issue that arose i was emailed of the situation! Not this hotel. They told me management assured they had conveyed the messages to hotels.com or expedia! Obviously they had not. At the moment i am still trying to receive a refund because i reused to stay at the hotel. It was my daughters 7 th b day and all she wanted to do was go to dinner and stay at a hotel with a nice pool.
Stayed 1 night in Jan 2024
Response from Paul J on 15 Feb 2024
Frank,Thank you for your feed back, it is unfortunate that this amenity was not available to you at the time of your stay. we do work closely with our 3rd party partners and they have all been notified of the amenity issue and I'm not sure why it was communicated to you and that is why we offer a no cost cancellation due to the inconvenience. We hope that you will give us another opportunity to provide you with an improved stay. Please let us know if there is anything else we can do to make your future visit more comfortable.

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, great hotel and service. I appreciate it, and I will come to stay at Holiday Inn Countryside Hotel again. Thank you to everyone.
Stayed 1 night in Jan 2024
Response from Paul J on 15 Feb 2024
Marc,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Paul J on 15 Feb 2024
Carolyn,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Paul J on 15 Feb 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Paul J on 15 Feb 2024
Jason,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

6/10 Okay

Tina

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Noise control needed
The noise level of the hotel guest are the 1st floor were terrible. People yelling and screaming in the halls A guy in the parking lot talking and handing things to people in cars outside our window.
Stayed 1 night in Jan 2024
Response from Paul J on 15 Feb 2024
TinaThank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from neighboring rooms and the hallway. We understand the importance of a peaceful environment for our guests. We value your feedback, and it will assist us in implementing measures to enhance our guests’ comfort. We would love the opportunity to provide you with a more relaxing experience in the future.

2/10 Terrible

Reham

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a hotel !!!!!! Cheap motel !
Stayed 4 nights in Dec 2023
Response from Paul J on 15 Feb 2024
Reham,Thank you for telling us about your recent stay. If you’d be willing, please reach out to our Assistant General manager, Paul Jerantowski, to discuss your experience in more detail. Guest satisfaction is our top priority here at Holiday Inn SW Countryside and we'd love another opportunity to wow you.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paul J on 15 Feb 2024
Yolanda,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Jesus

Stayed 1 night in Nov 2023
Response from Paul J on 15 Feb 2024
Jesus,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

4/10 Poor

Steven

Travelled with family
Liked: Cleanliness, staff & service, room comfort
No pool, no restaurant access
Booked a room for two nights so our grandson could swim. Pool was closed for renovations. Lights didn’t work in first room, no maintenance working that night. No breakfast was available the next morning. The site boasts Olympic sized pool and restaurant for breakfast—a big nope for either. The front desk offered to cancel our reservation, but we were too tired to drive to another location that night.
Stayed 2 nights in Dec 2023
Response from Paul J on 15 Feb 2024
Steven,Thank you for sharing your feedback about our Pool and Restaurant. We apologize for the inconvenience you experienced during your visit. Maintaining a well-equipped facility is important to us, and we appreciate your comments. We are currently updating our pool area to ensure a more enjoyable experience for our guests. We hope that you will give us another opportunity to provide you with an improved stay. Please let us know if there is anything else we can do to make your future visit more comfortable.

10/10 Excellent

Darko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul J on 15 Feb 2024
Darko,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

4/10 Poor

Michael A.

Stayed 6 nights in Dec 2023
Response from Paul J on 15 Feb 2024
Michael,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Leaticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul J on 15 Feb 2024
Leaticia,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

8/10 Good

Keith

No oversight of their property.
Stayed 2 nights in Dec 2023
Response from Paul J on 15 Feb 2024
Keith,Thank you for telling us about your recent stay. If you’d be willing, please reach out to our Assistant General manager, Paul Jerantowski, to discuss your experience in more detail. Customer satisfaction is our top priority here at Holiday Inn SW Countryside, and we'd love another opportunity to wow you.

10/10 Excellent

Bradley

Stayed 2 nights in Dec 2023
Response from Paul J on 15 Feb 2024
Bradley,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Derrick, Hammond

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Paul J on 15 Feb 2024
Derrick,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great, comfortable, clean place to stay. And a really good value!
Stayed 1 night in Dec 2023
Response from Paul J on 15 Feb 2024
Henry,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

2/10 Terrible

Sara

Stayed 1 night in Dec 2023
Response from PaulJ on 15 Feb 2024
Sara,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paul J on 16 Feb 2024
Michael,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
I went here to relax and unwind. The pool was closed for health inspections. The shower door wouldnt close. The shades were falling off the brackets when you tried to close them. Both elevators were not working. Overpriced rooms considering lack of amenities.
Stayed 2 nights in Dec 2023
Response from Paul J on 16 Feb 2024
Dear Guest,We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I kindly invite you to contact me directly to discuss your experience in more detail, Assistant General Manager Paul Jerantowski.I take great pride in our hotel's service and amenities, and I'm always looking for ways to enhance those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right for you.

6/10 Okay

David

Stayed 4 nights in Dec 2023
Response from Paul J on 15 Feb 2024
David,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paul J on 16 Feb 2024
Theresa,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Keshab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Sally

Stayed 1 night in Dec 2023
Response from Paul J on 15 Feb 2024
Sally,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn SW Countryside. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Artavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
This is where i stay every time I go to Chicago its in a great location love this hotel
Stayed 1 night in Dec 2023