Ratings based on 4,026 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller from 埼玉


Posted 05-Oct-2015
Pros: とてもキレイで、眺めがいいところ。
Cons: 男性客も多いと思うのですが、カミソリがなかったので、残念でした。コンビにで買っが、まだ使いたかったが、次の日に捨てられてしまいました。後、ミニバーを使用していないのに請求があった。使用していない旨をフロントに伝えたら取り消されたので良かったが、手違いなのか分からないが、気をつけて欲しい。
Location: ミシガン湖のクルーズ船乗り場にも近く、また、ループエリアも近いため、電車でいろいろなところへ行ったり観光することができました。
3 out of 5
for Everyone
by A verified traveller from Chiapas Mexico

Excelente ubicacion

Posted 01-Oct-2015
Pros: ubicación
Cons: calidad en el servicio del personal
Location: gran parte de los atractivos turísticos de chicago los puede hacer camino por la excelente ubicación
Muy bien ubicado, sin embargo el servicio no estuvo a la altura de lo que es la cadena
2 out of 5
by A verified traveller from São Paulo, Brasil

Poderia ser um hotel qualquer

Posted 29-Sep-2015
Hotel sem graça. Parecia um hotel já velho e mal conservado. No quarto dava até pra ver as marcas do rolo da tinta na parede. O rejunte do azulejo do banheiro Tb era horrível. O acesso à Wi-Fi que era livre somente no lobby, os funcionários nunca sabiam a senha. E para contratar o acesso à internet eles cobram 13,50 dólares por dia! A questão temática também é pouco explorada. No térreo, junto ao balcão tem 4 guitarras na parede é uma roupa em uma caixa de vidro na pared. No andar que eu fiquei uma foto do Led Zeppelin ao chegar no hall do andar. Dentro do quarto uma frase no espelho e um quadro no banheiro. E ponto. Ridiculamente desta forma... Poderia ter ficava em q outro hotel. Nada me fez pensar...que legal! A cama era bem confortável. Mas poderia ser a cama de qualquer hotel. E pra fechar... Não tem Hard Rock Café junto ao hotel. Tem um outro bar.... O que faz tudo parecer mais bizarro.
4 out of 5
for Everyone
by A verified traveller from indiana

Hardrock chicago

Posted 28-Sep-2015
Very nice room. The views are amazing. The only issue with the room was the bathroom. Could of been cleaner, sink and toilet didnt drain properly, and would back up for no reason. Other than that, great place to stay
4 out of 5
for Everyone
by A verified traveller from Detroit, MI

Nice Chicago Hotel

Posted 28-Sep-2015
Everything about the hotel was good. Nothing was great, but overall good for the price.
5 out of 5
for Everyone
by A verified traveller from London, UK

Nice comfortable hotel - excellent location

Posted 26-Sep-2015
Pros: its location - the location was fantastic - right in the heart of everything its rock-n-roll image
Cons: encourage guests to leave their air-conditioning switched off during the day when they are out of the room - leave a card the same as for towels
Location: the location is superb. you can walk up Michigan Ave look at the shops, walk to Millenium Park to see the Cloud Gate, walk to Sears Tower
I stayed here for 9-nights from 15th September 2015. I had a room with two queen sized beds on the 8th floor. The room itself was very comfortable - the mattress for the bed was good - the room was quite spacious - I didnt feel squashed in - the bathroom was also very nice - good shower water pressure and enough room to put my things out. Once or twice when I needed to report an issue (e.g. my cordless phone was cutting out) - maintenance appeared within 20mins of me reporting the issue. The cleaning staff were very good too always cleaning my room well and leaving me enough toiletries. One feature about the hotel that I really liked was that you could order a guitar from a menu of 12 guitars - this would then be delievered to your room with a pedal board and head-phones so that you could play this during your stay - this service was free of charge you just had to leave a $500 deposit. All the staff I encountered were helpful and polite.
4 out of 5
for Business Travellers
by A verified traveller from Greater Seattle

Convenient Downtown Hotel

Posted 24-Sep-2015
Pros: Location to places I needed or wanted to attend or visit.
Cons: check-in process
Great location for those with business or other events downtown. Close to Magnificent Mile and other attractions, great restaurants, all within walking distance. Bed was great; sofa average; desk and chair- average check-in process was cumbersome- even though I checked in after 8 p.m., they had computer issues such that my room could not be released to me without mgr. involvement, so I had to wait...better check-ins at places that cost half as much. room temp - well maintained, comfortable
4 out of 5
for Everyone
by A verified traveller from usa

Downtown Chicago

Posted 21-Sep-2015
If you have stayed anywhere in downtown Chicago you know you are gonna pay for it. Well it was our anniversary weekend and we splurged, hard rock hotel was a great stay, Chuck's is good. It's convenient to Millennium Park, Buckingham Fountain, Navy Pier, lake front, and of course it's on Michigan ave, now that's convenient. I love the city of Chicago, the attractions, Wrigley Field, and the places I mentioned above, it never gets hold. I see new things every time I visit, it's great
4 out of 5
for Everyone
by A verified traveller from Rosario

Muy buen hotel, excelente ubicacion

Posted 14-Sep-2015
Cerca de todo, para llegar facilmente caminando. Habitacion amplia. Muy atento y eficiente el personal.
3 out of 5
by A verified traveller

Posted 13-Sep-2015
Pros: location
Cons: Value - cost of the room was not worth it
Location: great location, close to a lot of sightseeing attractions
Hotel was in a great location - considering the cost of the room, I expected more from it.