Ratings based on 5,245 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Horrible stay

Posted 19-Feb-2017
The valet parking is expensive. AC horrible hit the whole time. Room dirty the Hyatt has a better room
3out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 19-Feb-2017
Great downtown location, not expensive, clean, a little noisy
3out of 5
Recommended
for Everyone
by A verified traveller

Nice location.

Posted 18-Feb-2017
The manager at the restaurants Rachel was awesome. The front desk staff could have been friendlier. Great location.
2out of 5
by A verified traveller from Detroit, MI

Great Spot Rowdy Guests

Posted 15-Feb-2017
Pros: Location and rate.
Cons: The decorum of some of their guests.
Location: Right on Michigan avenue and easy access to the river walk as well as several great restaurants and pubs.
The location and condition of the hotel were terrific. The staff was very good at check-in accommodating a last minute change to my departure. The rate was very good for the location and the quality of the hotel. The room was decently updated and clean. The problem began at 2:00 am with two couples who came onto the floor and continued to be rowdy and rude to each other and to other guests until 6:00 am. I can't recommend this hotel to business travelers. Clearly the hotel brand attracts the party crowd and the staff did not put an end to it. Unfortunate.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel right in the heart of Chicago

Posted 14-Feb-2017
Very nice and comfortable hotel sits right in the heart of Chicago. 2 great restaurants, live band with great Jamaican food. Great views of the magnificent mile. Clean and cozy
3out of 5
Recommended
for Everyone
by A verified traveller from Atl

Decent hotel

Posted 14-Feb-2017
Hotel was decent. Location was great! Close to everything. Furniture in the room is subpar but clean. Mattress is horrible. That's the biggest downfall.
4out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Great Location, cool atmosphere.

Posted 14-Feb-2017
Pros: Young crowd, cool vibe.
Cons: Bathrooms are dated.
Location: By the river on the north side of the loop and just minutes away from the Mag Mile. Kids loved Dylan's Candy bar as well as the The Billy Goat Tavern
Hotel is located between the loop and the Magnificent Mile and is a great location for walking everywhere. The staff allowed very early check in and the Rock and Roll decorations are in line with their restaurants. Room was very basic, and bathroom was a little dated with a basic tub, but comfortable and clean.
3out of 5
by A verified traveller from Chicago

Okay hotel, good location

Posted 14-Feb-2017
Rooms were updated, clean, and pretty but lots of things did not work such as the thermostat, tv, phone, and blinds were broken. When I called to ask if there was a way to fix the thermostat they said it was an "old building" but they did offer free breakfast which was nice. Service in restaurant wasn't great And overall staff was very casual and unprofessional. For the price and location and for only one night it was fine!
2out of 5
by A verified traveller

Great name bad rooms.

Posted 14-Feb-2017
Too plain for being downtown Chicago. It's the Hard Rock and there wasn't even a place to charge your cell phone at the night stand.
5out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Beautiful hotel

Posted 13-Feb-2017
Pros: when me and my husband first walk in the hotel we was surprised it was beautiful
Cons: Nothing ever thing was great.
Location: Everything was within walking distant love it movie ,dinner,shopping everything
The Staff was wonderful what ever we ask for they was there, They kept a smile on their face with everyone that came into the hotel, The room was very clean from top to bottom no complaints there we didn't get to eat the food there but it smell good, was able to sleep without any noise from the other guess and they had kids that was a plus my husband really enjoyed this hotel will be coming back soon with the kiddos Thanks Hard rock for the great service:)