We stayed for two nights. The first night we had a large group of teenagers on our floor and they ran back and forth between rooms all night. We were moved to another floor the next day where we had neighbors who were very loud and smoking pot until 5:30am. We are pretty tolerant folks but the most disappointing part of this is that the hotel manager just didn't seem be overly concerned regarding our complaints. She said they would send security but we never saw or heard anyone confronting the noisemakers. We did see someone spraying room freshener in the hall, apparently to cover the smell of marijana. Smoking is prohibited, so why not smoking marijana? We decided that Hard Rock might be a place that attracts folks who like staying up all night and perhaps we should just find another hotel next time. It is a lovely place with basic clean rooms but it would have been nice to get some sleep as well.
Comment from Hotel Management
06-Jan-2017 by HRHC, Hotel Management
I am glad that you were able to appreciate the historical aspect of our building, it truly has an amazing story! Also, that our location provided a base for you to enjoy the best of what Chicago has to offer.
I do, however, want to apologize that your time was overshadowed by others. We do adhere to a strict non-smoking policy and that is inclusive of all forms. Please know that we take our guest's comfort very seriously and that it is our top priority. I truly apologize for the issues that you experienced during your time with us.