2120 South Arlington Heights Rd, Arlington Heights, IL
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
They had changed my room because of a fire, no discount. When checking in the entry doors literally had a sticker stating the building was unfit for occupancy. I’m pretty sure they rented me a room that was unfit for occupancy. Staff was not professional. Little to no toiletries. Sheets had burns in them. Lobby space was dirty. I guess you get what you pay for.
Anthony
Stayed 1 night in Mar 2024
Response from GM on 7 May 2024
Sorry to hear that your stay with us was not up to satisfactory. We hope that if you ever decided to book with us again, we show that we are dedicated to both cleanliness and guest comfort.
It was a spacious room however the room smelled like cigarettes for all 4 nights of stay and the hallways smelled really bad. Personally it was intolerable
Maya Paola
Stayed 3 nights in Jan 2024
4/10 Poor
Verified traveller
23 Jan 2024
Disliked: Staff & service, room comfort
Bring everything you will need.
No toilet paper.
No garbage can.
King bed had two pillows when asked for extra were given only one.
No toothbrushes or toothpaste.
Rooms were nice.
The employees need more attention about clean the property and the rooms. The first night we noticed the bathroom was dirty!!! The phone doesn't work. Either the hair dryer. And we found a jeans from someone. No mine for sure. T he guy on the front desk I don't know if he understands how to work. No place for staying!
I was checked in to a room that smelled awful, windows didn't lock, curtains did not cover window, tv did not work. I was moved to a second room where the tv did not work. Moved to a third room where there was no safety lock on the door. The property housed several questionable employees and people staying. The property was unsafe, dirty and overall awful. I would never recommend this hotel. I could not stay there, I had to leave, I asked for a refund and had to book another hotel right then and there as it was late evening.The experience was ridiculous!
The king bed we booked turned out was a much smaller bed; the bed is clean though. The room was much larger than we thought with big fridge, new microwave, pot heating panel and kitchen area although there wasn't any kitchen utensils.
Verified traveller
Stayed 1 night in Sep 2023
6/10 Okay
Peter
27 Sept 2023
Disliked: Cleanliness, amenities
Even though the facility has supposedly been recently renovated it still seemed a bit dogeared. Also, some minimal stuff was missing. I rented a suite with a kitchen and there was not a single cup or piece of silverware--not to mention any plates or pots and pans. Not even a plastic cup for water! At a minimum a cup should be available and ideally a plate and a fork or two.
Everything was normal but the Wi-Fi is very slow and even though it has full reception, it is hard to connect.
Rather than that, it was a great experience
It was horrible no heat in first room chair had questionable marks on it . It was freezing . Moved to another room same nasty mold in bathroom paint peeling and walls dirty bathroom vanity very nasty falling apart . Tub moldy and dirty . Hair clumps in shower and floor . Everything was peeling .. I wiped down all surfaces and the room though it smelled nice when we walked in and he other room was cleaner but the rag was was gross there too. No win very uncomfortable. Would never stay there again
I have been to this hotel like 5 years ago. It was clean back 5 years ago. Bathtub was stained this time, grass had dog feces all over, the halfway reeked of cigarettes, and cable was not working. Staff was friendly though.
Room was big enough, but bathroom was small and old. Toilet moved when you sat on it. ran out of toilet paper. only 2 towels in room for 2 people. had to ask for more. Breakfast was not what we thought it was going to be. actually went out to eat.
jodee
Response from Hotel Representative on 5 Dec 2022
Thank you for choosing us during your recent visit to the Arlington Heights area. We regret that some items were not exceptional for you during your stay. We strive to provide safe, clean and service friendly experiences for all our guests and hope that you will visit us again so we can show you what we are truly capable of!
8/10 Good
Jimmie
Travelled with family
4 Dec 2022
Liked: Staff & service
The staff was very friendly but the room was ok , we were just exhausted and wanted to rest and didn’t make a big deal
Jimmie
Response from Hotel Representative on 5 Dec 2022
Thank you for your review! We are glad to hear that our staff was able to provide friendly service and support to you during your stay. Please feel free to connect directly with our management team on any items that were not up to par in your room so that we can try to make it right going forward. We hope to see you again!
Very in-attending front desk attitude. Room wasn’t ready at check in time. Was left hanging for 1 1/2 hours in the lobby.
Andrey
Stayed 1 night in Oct 2022
Response from Hotel Representative on 25 Oct 2022
Thank you for sharing your experience. We truly regret that we were not able to provide exceptional service to you during your stay. Please feel free to reach out to us directly so we can try to make this right.
It was dingy and needed to be updated. We had to go to the lobby to get clean towels. No housekeeping done. They only had one luggage cart and it was not available The price was inflated due to the Chicago Marathon but was decent.The clerk who was new to the job was very pleasant and helpful.
Jacqueline
Stayed 2 nights in Oct 2022
Response from Hotel Representative on 25 Oct 2022
Thank you for choosing us and for providing some very helpful feedback. We appreciate your comments and hope you come see us again so we can do a better job at impressing you!
Extremely outdated property, which is surprising for Comfort Inn. The room was muggy, missing soap, shampoo, conditioner, no hangers, no ice bucket, the coffee machine had two moldy coffee packets in it, and the hallways smelled like garbage. I wish I booked elsewhere!
Hallways smelled like horseradish (at least for the three days I was there), curtains didn't close, closet door, one desk phone, and mini-fridge were all broken. The room was clean and the bed was nice, though. Staff was awesome.
Evan
Stayed 2 nights in Sep 2022
Response from Hotel Representative on 16 Sept 2022
Thank you so much for choosing our property during your recent visit to the Chicago area! We truly appreciate the compliment on our staff and are happy you were comfortable sleeping in the bed! We appreciate the feedback on opportunities and truly hope you give us a try again in the future!
6/10 Okay
Nekendra
Travelled with group
12 Sept 2022
Disliked: Cleanliness
The bathroom needs a real deep clean. There isn’t much to do around there so make sure you have a car. I was only there for two days but I would recommend you stay elsewhere. The bath towels are hard. The day staff was kind because I had to go back three times to get my card activated so that I could get into my room and they kindly apologized every time. (That was sarcasm) Just avoid this place. Spend the extra $20 for a much better place.
Nekendra
Stayed 2 nights in Sep 2022
Response from Hotel Representative on 16 Sept 2022
Thank you for choosing us during your recent visit to the Chicago area. We regret that our service and accommodations did not exceed your expectations. We appreciate the feedback and truly hope you will give us another try in the future!