Lobby sitting area

Reviews of Best Western Plus Chicago Hillside

3 out of 5
Best Western Plus Chicago Hillside
4400 Frontage Road, Hillside, IL

Reviews

7.6

Good

Rating 10 - Excellent. 296 out of 1004 reviews" "
Rating 8 - Good. 376 out of 1004 reviews" "
Rating 6 - Okay. 177 out of 1004 reviews" "
Rating 4 - Poor. 85 out of 1004 reviews" "
Rating 2 - Terrible. 70 out of 1004 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Delvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 6 May 2024
We appreciate the high scores give to us and the time taken to rate us. Please come see us again.

6/10 Okay

Casey

Travelled with partner
Disliked: Amenities, property conditions & facilities
Dated especially exterior Why a Plus in the chain? No pool, no breakfast included
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for your review. Our pool is closed for the season. We do have a full-service Restaurant including a Bar. Food is served 'A la Carte'. We appreciate your business.

10/10 Excellent

Lethrice

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very pleasant experience
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Apr 2024
We are glad we met with your expectations. We look forward to serving you again.

10/10 Excellent

Montrell, St.Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from General Manager on 6 May 2024
Thank you for taking the time to review us. We appreciate your business and are happy we met with your expectations.

6/10 Okay

Katrina

Travelled with family and small children
Liked: Staff & service
Not bad for a quick stay
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your review

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for your high scores of our hotel. Please come back and visit us again.

8/10 Good

Latanza

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They gentlemen and the lady at check in were phenomenal!
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Thank you for your review. We are pleased you found are crew phenomenal. Please come back and visit us when you are next in the area.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Besides the mini fridge that wouldnt stop making noises, its not a bad hotel. Would stay there again.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you for taking the time to review our hotel. I am so sorry the mini refrigerator was loud. We appreciate you bringing it to our attention. We look forward to seeing you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access and good parking spot
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you for taking the time to review our hotel. We appreciate the high scores given to us. You are absolutely right, we do have easy access to several highway. We look forward to seeing you again.

10/10 Excellent

carmela

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I love everything about this hotel i stag here when i visit.❤️
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Thank you for staying with us, we love having you with us and appreciate your loyalty to the hotel.We look forward to seeing you soon.

10/10 Excellent

kadreon

Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you for your high rating of our hotel. We appreciate your business and look forward to serving you again.

6/10 Okay

Maria

Travelled with family
The room had a strong 🚬 smoke odor and our room was supposed to be non-smoking.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for your review. I am so sorry for the strong smell of smoke in your room. Our hotel is a 100% nonsmoking but unfortunately, we will find some guests that smoke in the room despite the penalty in place. I hope you will give us another opportunity to prove ourselves.

10/10 Excellent

Daneshia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Thank you for taking the time to write a review. We appreciate the high scores. It is always a pleasure working with you and your family.

10/10 Excellent

Daneshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Thank you for taking the time to review our hotel. We appreciate the high scores. We love seeing you and the family in the lobby. We appreciate your business.

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband, and I enjoyed a little getting away time. We loved it!
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for staying with us and we appreciate you taking the time to review our hotel. Glad we were able to impress you. Please come and visit us soon.

8/10 Good

olutolani

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Thank you for taking to time to rate our hotel. We look forward to seeing you again.

10/10 Excellent

Mawulan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Thank you for rating our hotel. We appreciate the high scores give to us. We look forward to serving you again.

4/10 Poor

Ieshia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for taking the time to review our hotel. We would love to hear from you what we could have done better to achieve a higher score. Please accept our apology.

8/10 Good

christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would do it again!
The king size bed was so comfortable, and the check in clerk was very nice.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for staying with us and taking the time to write a review. Your comments have been shared with the entire team and in particular the check-in associate.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and peaceful stay for low prices!
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for taking the time to review our hotel. We are glad we met with your expectations. We look forward to seeing you again.

4/10 Poor

Brian

Business traveller
Disliked: Staff & service
No free breakfast
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
We are a 'Best Western Plus' with a full service restaurant. Our restaurant is open for Breakfast, Lunch and Dinner along with the Bar. B'fast can be ordered off the menu and we have a Buffet over the weekend. Unfortunately we do not offer complimentary food in our Restaurant.

6/10 Okay

Erika

Stayed 4 nights in Jan 2024
Response from General Manager on 6 Feb 2024
Thank you for rating our hotel. We would love to hear what we could have done better to receive a higher score.

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great as always!
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Thank you. We hope to see you soon.

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Best Western
I booked through hotels.com, but i didnt write down the itinerary number. I thought i would get an email with the info for the booking. I was starting to get worried, because we needed to start driving up there before a snowstorm hit. Finally, i got the direct number for the hotel. The lady there loojwd up my name and reassured me we were good. Had a quick check-in and a restful night. They deserve 5 stars for their service and for a great stay. I finally got my itinerary email long after we were checked in. Good thing i didnt need it by then.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Thank you taking the time to review our hotel. We are sure glad we met with your expectations and were able to welcome you with a smooth check-in process.We look forward to serving you again.

10/10 Excellent

Olesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, everything is clean, everything works. I liked everything.
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for your review. We are happy you had a great experience with us. We look forward to seeing you soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is so polite and the Room is very clean but I could not sleep in the bed well room 238.
Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Thank you for taking the time to write a review. Our crew is well known for their friendliness and professionalism. Please accept our apologies for you not getting a good nights' sleep. We look forward to seeing you again.

6/10 Okay

Viktor

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property need inside renovation
Response from General Manager on 20 Feb 2024
We appreciate you taking the time to write a review. Yes we have plans for a renovation.

8/10 Good

casey, Oak park

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient hotel! Staff is friendly and the hotel is well lit up at night which makes you feel safer.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Thank you for taking the time to review our hotel. Our staff is well known for their great hospitality. Please come back and visit us when you are next in the area.

4/10 Poor

Audrey Llewellyn

Stayed 1 night in Dec 2023
Response from General Manager on 3 Jan 2024
Thank you for taking the time to rate our hotel. We would love to hear what we could have done better. Please call the hotel direct at 708-544-9300 and ask for the General Manager.

10/10 Excellent

carmela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay customer service and the room attendance were amazing.
Stayed 3 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Thank you for taking the time to write a review. We are sure glad we met with your expectations. We look forward to serve you again soon.

10/10 Excellent

Alexis

Stayed 1 night in Nov 2023
Response from General Manager on 22 Dec 2023
Thank you for taking the time to review our hotel.

10/10 Excellent

Edith

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on 22 Dec 2023
We are glad we met with your expectations

8/10 Good

TODD

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov 2023
Thank you for taking the time to rate our hotel. We look forward to seeing you soon.

2/10 Terrible

Haythem

Stayed 2 nights in Nov 2023
Response from General Manager on 14 Nov 2023
We would like to know what we could have done differently in order to get a higher score. Please feel free to call the hotel so that we can discuss this further.

10/10 Excellent

BIANCA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ian was nice
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Thank you for taking the time to review our hotel. We are glad we met with your expectations.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from General Manager on 10 Nov 2023
Thank you for taking the time to review our hotel. We appreciate the high scores and are glad we met with your expectations.

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, excellent staff
The staff were great. Breakfast seem little expensive and not really brunch as advertised for the price but it was ok. Location was ok as we book for the expo show.
Stayed 2 nights in Nov 2023
Response from General Manager on 10 Nov 2023
Thank you for your review. We are glad you found our staff to be great. Please come back and see us.

10/10 Excellent

Tameeka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 2 nights in Nov 2023
Response from General Manager on 6 Nov 2023
Thank you for the review. We are all glad you had a pleasant stay with us. We look forward to seeing you again soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local smoking hangout
Seem like this has turned into the hotel for the locals. It was loud i smelled marijuana both day and night. The rooms are in desperate need of an update.
Stayed 2 nights in Oct 2023
Response from General Manager on 3 Nov 2023
Sorry we did not meet with your expectations. Our hotel is a 100 nonsmoking hotel and we do charge our guests a 250 fee if we find that the guests have smoked in the room.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Are in the lounge for supper. Just needed something simple. And our expectations were met. Food was delicious and the service was amazing.
Stayed 1 night in Nov 2023
Response from General Manager on 2 Nov 2023
Thank you for your review. We are glad you enjoyed the food in our Restaurant.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you for reviewing our hotel. We look forward to seeing you soon

8/10 Good

Ariana

Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you for taking the time to write a review. We look forward to seeing you soon.

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Thank you for taking the time to write a review. We would love to hear what we could have done better in order to receive a higher score. We hope you give us another opportunity to prove ourselves.

10/10 Excellent

Anupam

Stayed 4 nights in Oct 2023
Response from General Manager on 14 Nov 2023
Thank you for staying with us. We look forward to seeing you again

10/10 Excellent

Almaz, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for overnight stay when picking someone up from O'Hare airport.
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
Thank you for taking the time to write a survey. We are glad we met with your expectations.

6/10 Okay

Clarence

Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Sorry we did not meet with your expectations.

8/10 Good

Esmeralda

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from General Manager on 13 Oct 2023
Thank you for taking the time to write a review. We enjoyed having you with us. We look forward to seeing you again soon.

8/10 Good

Ashley

Stayed 1 night in Oct 2023
Response from General Manager on 2 Nov 2023
Thank you for your review

4/10 Poor

beth

Stayed 3 nights in Sep 2023
Response from General Manager on 13 Oct 2023
Sorry we did not meet with your expectations

10/10 Excellent

Alvi

Stayed 3 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you for your review. We are glad we met with your expectations