Lobby sitting area

Reviews of Hotel Felix River North/Magnificent Mile

4 out of 5
Hotel Felix River North/Magnificent Mile
111 W Huron St, Chicago, IL

Reviews

7.8

Good

Rating 10 - Excellent. 435 out of 1006 reviews" "
Rating 8 - Good. 252 out of 1006 reviews" "
Rating 6 - Okay. 168 out of 1006 reviews" "
Rating 4 - Poor. 84 out of 1006 reviews" "
Rating 2 - Terrible. 67 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharet

Very convenient and cheap
Stayed 1 night in Mar 2024

10/10 Excellent

Antonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay here! No complaints what so ever!
Stayed 3 nights in Apr 2024
Response from Rigel on 1 May 2024
Thank you so much for your positive feedback. We hope to see you again very soon with the exceptional experience we offer at Hotel Felix!

10/10 Excellent

Rynika

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel perfect location while visiting the chi town!
Stayed 2 nights in Apr 2024
Response from Rigel on 30 Apr 2024
Thank you for your lovely review about Hotel Felix and the experience you had in the city. We hope to see you again very soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Rigel on 30 Apr 2024
Thank you for your positive feedback. We hope to see you again very soon!

8/10 Good

Christy, Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be a fridge in the rooms. Stayed 3 nights and couldnt keep anything. Frustrating. Otherwise a great stay.
Stayed 3 nights in Apr 2024
Response from Rigel on 29 Apr 2024
Thank you for sharing your experience with us Christy. We do sincerely apologize that you could not get a fridge in your room. Hotel Felix has such a limited amount of fridges upon request. We are working on ways to get more fridges in every room.

4/10 Poor

Alizae

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Advertised that they have free parking but they do not, had to pay 67 dollars to park for a day
Stayed 1 night in Apr 2024
Response from Rigel on 29 Apr 2024
We are so sorry to hear about the parking situation. Hotel Felix does not have any parking associated at the time. What is recommended for the next time is using third- party websites like spothero and parkwhiz to find cheaper parking. We are working on figuring out how to establish parking at Hotel Felix.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Walking distance to different accommodation
Stayed 3 nights in Apr 2024
Response from Rigel on 28 Apr 2024
Thank you for sharing your experience at Hotel Felix. We hope to see you again very soon.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front staff stated they had no access to laundry. I was needing an extra blanket and did not receive.
Stayed 3 nights in Apr 2024
Response from Kylie Lebron on 27 Apr 2024
Thank you for sharing your feedback. We're sorry you did not receive the blanket you requested. We have addressed this with our team, as front desk has access to all amenity requests.

10/10 Excellent

Forum

Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel. Rooms are very small
Stayed 1 night in Apr 2024
Response from Rigel on 23 Apr 2024
We are super glad to hear that your stay was phenomenal. Thank you for sharing your experience!

10/10 Excellent

Pavan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Rigel on 23 Apr 2024
We are glad to hear about your experience. We hope to see you again very soon!

6/10 Okay

Lilian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location very convenient. Some staff at the front desk were not polite.
Stayed 3 nights in Apr 2024
Response from Rigel on 21 Apr 2024
Thank you for sharing your experience at Hotel Felix. We are very well known for our fantastic location. We are so sorry to hear about your experience with the staff. If you'd like to call 312- 447- 3440 to speak with MOD and see what training we can add to help our staff better assist with your stay.

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rigel on 19 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rigel on 19 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice and it’s the best in price point, location and overall stay.
Stayed 3 nights in Apr 2024
Response from Kylie Lebron on 15 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

8/10 Good

Learra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious, helpful staff and clean rooms.
Stayed 1 night in Apr 2024
Response from Kylie Lebron on 15 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

6/10 Okay

Lynda, KIRKLAND

Business traveller
This is a very miss represented property and the rooms are as small as they can come
Stayed 2 nights in Apr 2024
Response from Kylie Lebron on 15 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback.

10/10 Excellent

Eddo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rigel on 23 Apr 2024
We are super glad to hear that your stay was phenomenal. Thank you for sharing your experience!

10/10 Excellent

Davisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kylie Lebron on 15 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

6/10 Okay

Shantah

Stayed 1 night in Apr 2024
Response from Kylie Lebron on 15 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a safe area within walking distance to a ton of great restaurants and activities.
Stayed 1 night in Apr 2024
Response from Kylie Lebron on 13 Apr 2024
Thank you for choosing Hotel Felix for your most recent visit. We appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool and nice. The people are also nice.
Stayed 3 nights in Apr 2024
Response from Kylie Lebron on 13 Apr 2024
Thank you for choosing Hotel Felix for your most recent visit. We appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

Nneka

Liked: Cleanliness, property conditions & facilities
Great place nice and quiet
Stayed 1 night in Apr 2024
Response from Kylie Lebron on 13 Apr 2024
Thank you for choosing Hotel Felix for your most recent visit. We appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

Dona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Small rooms. Convenient location. Complimentary fruit & coffee. Easy walk to many restaurants. Spot hero parking around the corner.
Stayed 2 nights in Apr 2024
Response from Kylie Lebron on 13 Apr 2024
Thank you for choosing Hotel Felix for your most recent visit. We appreciate you taking the time to share your feedback. We hope to welcome you again soon!

4/10 Poor

Cristian

Liked: Cleanliness
They do not advertise at all that you need to pay $75 when you arrive, and then when you get it back at the end of your stay, it takes 3 to 5 business days to post back to your account. Also, it is advertised that there is signature bath products and a robe, and none of that is in the bathroom. There was one lotion. And the tap on the bathroom sink was broken. Apart from this, everything else was ok.
Stayed 1 night in Apr 2024
Response from R on 28 Apr 2024
Thank you for sharing your experience about your recent stay. We have spoken to our Housekeeping Team and Engineering Team to doublecheck rooms when they are in the best condition to sell. We have added additional training to the Front Desk to mention the incidental hold of 75 and the hotel fees due at property and offering copies of receipts to get the remainder of the incidental hold back. We are glad to hear that the rest of what the property had to offer was great.

8/10 Good

Rose Annabellia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink was too shallow and near the faucet, i’s hard to wash my hand.
Stayed 1 night in Apr 2024
Response from Kylie Lebron on 13 Apr 2024
We appreciate you taking the time to share your feedback. We hope to welcome you again soon!

4/10 Poor

Cynthia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When booking this hotel in Amenities it listed room service. At check in I was informed that there was no food service available on the property. My TV did not work I was not able to use nexflix or anything that required internet. My bathroom was pretty dirty with stains around the mirror in sink.
Stayed 2 nights in Apr 2024
Response from Kylie Lebron on 15 Apr 2024
Thank you for taking the time to share your feedback! We're terribly sorry to hear about your feedback. I do hope this was brought to our attention during your stay so this could have been addressed. We will look into our amenity listings as food food is not an amenity we offer on property, and do not want our guests to be misinformed. We hope we get the chance to exceed your expectations during your next visit.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the bed. Room was small, but we knew this. Easy and walkable to many things and from Union Station.
Stayed 1 night in Apr 2024
Response from Kylie Lebron on 13 Apr 2024
Thank you for choosing Hotel Felix for your most recent visit. We appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

Jamey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location!
Stayed 2 nights in Apr 2024
Response from Rigel on 19 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

8/10 Good

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Mar 2024
Response from Kylie Lebron on 7 Apr 2024
Thank you for your feedback. We hope to welcome you again soon!

10/10 Excellent

Kory

Liked: Cleanliness, staff & service, property conditions & facilities
Great. Place to stay
Stayed 1 night in Mar 2024
Response from Kylie Lebron on 7 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

Kewon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice placement; wonderfully considerate staff, beautiful property.
Stayed 1 night in Apr 2024
Response from Kylie Lebron on 7 Apr 2024
Thank you for your feedback! We hope to welcome you again soon.

10/10 Excellent

eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was polite funny and knowledgeable. Was a great place to stay
Stayed 1 night in Feb 2024
Response from Sarah Jane on 4 Apr 2024
Thank you so much for sharing your positive experience! We're thrilled to hear that you found our establishment was a great place to stay, and that our staff were funny and polite. Providing a welcoming and pleasant stay for our guests is always our top priority. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Rena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cool art pieces at the front. Rooms were pretty large and comfortable.
Stayed 1 night in Mar 2024
Response from Sarah Jane on 4 Apr 2024
Thank you so much for sharing your positive experience! We're thrilled to hear that you found our rooms to be large and comfortable during your stay. Providing a pleasant stay for our guests is always our top priority. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Sarah

Travelled with family, Travelled with pets
Great location and very clean
Stayed 1 night in Mar 2024
Response from Sarah Jane on 2 Apr 2024
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you enjoyed the cleanliness and location of our property. It We appreciate your kind words and would be thrilled to welcome you back for another enjoyable stay. If there's anything specific you loved about your experience or any suggestions you have for improvement, please feel free to share. We look forward to hosting you again!

10/10 Excellent

Carl

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sarah Jane on 2 Apr 2024
We appreciate you taking the time to review your previous stay with us and would be thrilled to welcome you back for another enjoyable stay. If there's anything specific you loved about your experience or any suggestions you have for improvement, please feel free to share. We look forward to hosting you again!

10/10 Excellent

Taylor

Stayed 2 nights in Mar 2024
Response from Rigel on 19 Apr 2024
Thank you so much for the kind rating! We are glad to hear your stay at Hotel Felix was satisfactory during your visit.

2/10 Terrible

Stacy

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Found an earring and thong underwear in our room. Moved to a different room and the walls were super thin. Could hear everything in the room next to us.
Stayed 1 night in Mar 2024
Response from Sarah Jane on 31 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry to hear your stay was less than ideal. We will be following up with our housekeeping team to better prepare for the future. If you have any additional feedback, please feel free to reach out to us directly at the hotel as we are continuously looking for ways to improve. Thanks again and I look forward to hearing from you!

10/10 Excellent

Hoa

Stayed 2 nights in Mar 2024
Response from Rigel on 19 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

8/10 Good

Nadia

Stayed 3 nights in Mar 2024
Response from Rigel on 19 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

4/10 Poor

James

Stayed 1 night in Mar 2024
Response from R on 28 Apr 2024
We are so sorry to hear about your experience at the hotel. If you would like you can definitely contact Expedia or the Hotel to what we can improve to make your stay at Hotel Felix a better stay.

10/10 Excellent

Kieaira

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Sarah Jane on 31 Mar 2024
We appreciate you taking the time to review your previous stay with us and would be thrilled to welcome you back for another enjoyable stay. If there's anything specific you loved about your experience or any suggestions you have for improvement, please feel free to share. We look forward to hosting you again!

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good place to stay
Stayed 3 nights in Mar 2024
Response from Sarah Jane on 31 Mar 2024
We appreciate you taking the time to review your previous stay with us and would be thrilled to welcome you back for another enjoyable stay. If there's anything specific you loved about your experience or any suggestions you have for improvement, please feel free to share. We look forward to hosting you again!

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time here. The place was very clean and convenient.
Stayed 5 nights in Mar 2024
Response from Sarah Jane on 31 Mar 2024
Thank you so much for sharing your positive experience! We're thrilled to hear that you found our establishment clean and convenient. We look forward to the opportunity to welcome you back in the future. Please don't hesitate to reach out if you have any special requests or if there's anything we can do to make your next stay even more memorable.

8/10 Good

Elaina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We ran into issues the first two rooms we were in, the first one the prior guests left some things on the wall that was only visible when the sun was on it (so it makes sense the cleaning staff didn’t see it that’s okay!) so instead of just cleaning it up (which they did don’t worry) they were kind enough to move us to another room and that second room the prior guest smoked cigarettes in so we called to the front desk to make sure we wouldn’t get charged for that since it’s non smoking room they ensured us we wouldn’t and moved us to another one where we had no issues at all. Despite the issues that were out of their control they were amazing! Sara was the front desk employee who helped up and she was 10/10 amazing at her job she was so sweet and made us feel so much better about the situation as we felt bad complaining since it’s not in our nature. Sara made everything so much better we Stan sara
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 31 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are thrilled to hear that Sarah was able to remedy the situations with the rooms and make your stay that much better. We will take your comments under consideration as we continually work to improve our guest experience. We look forward to the opportunity to welcome you back in the future. Please don't hesitate to reach out if you have any special requests or if there's anything we can do to make your next stay even more memorable.Once again, thank you for choosing our hotel, and for sharing your positive experience with Sarah with the world.

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Sarah Jane on 31 Mar 2024
We appreciate you taking the time to review your previous stay with us and would be thrilled to welcome you back for another enjoyable stay. If there's anything specific you loved about your experience or any suggestions you have for improvement, please feel free to share. We look forward to hosting you again!

10/10 Excellent

Columba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I’m ever in Chicago again would definitely stay at this hotel again. Everything was walking distance in which I recommend doing instead of driving as parking seems to be a nightmare. However, I should have read more into these hidden fees, “Starting January 1st 2022, a daily urban fee of $22.00 , will be added to all reservations in addition to your current nightly rate.” So, makes me question if I got a deal through Expedia when in the end had to pay an extra $100. Overall, lovely hotel and staff.
Stayed 4 nights in Mar 2024
Response from Sarah Jane on 25 Mar 2024
Thank you so much for sharing your positive experience! It's fantastic to hear that you had a great experience at our property and found our location to be convenient! We hope to have the pleasure of hosting you again in the future and recommend booking directly with our hotel website to avoid any "hidden fees".

8/10 Good

Lavar

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 2 nights in Mar 2024
Response from Sarah Jane on 25 Mar 2024
We appreciate you taking the time to review your previous stay with us and would be thrilled to welcome you back for another enjoyable stay. If there's anything specific you loved about your experience or any suggestions you have for improvement, please feel free to share. We look forward to hosting you again!

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
perfect location and very friendly staff
Stayed 2 nights in Mar 2024
Response from Sarah Jane on 25 Mar 2024
Thank you so much for sharing your positive experience! We're thrilled to hear that you found our location perfect and that our staff were friendly. Providing a welcoming and pleasant stay for our guests is always our top priority. We hope to have the pleasure of hosting you again in the future.

4/10 Poor

Gui Ying

Disliked: Amenities, property conditions & facilities
I stayed there for a night. The smell is not clean, but the most intolerant aspect is the sink in the toilet- I could not even put my hands under the tap because of the design, the drainage was blocked.
Stayed 1 night in Mar 2024
Response from Sarah Jane on 25 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry to hear that we weren't able to provide you with the stay that we strive for. If you have any additional feedback on anything we could have done better, we would love to hear it! We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 Poor

TONI ANN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and dirty rooms
Stayed 4 nights in Mar 2024
Response from Sarah Jane on 25 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.