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6/10 Okay
Janae
Travelled with group
22 Apr 2024
The rooms weren’t the cleanest an a few things were broken. The door separating the sink and bedroom was broken, there were rips in the couch, there was a weird smell when you walked in, there was a dead bug in the window.
Janae
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thank you for letting us know about your recent stay with us. I do hope you spoke to the front desk about your room, we pride ourselves on our award-winning customer service. I do hope you will try us again in the future.
8/10 Good
Yolanda
18 Apr 2024
Liked: Cleanliness, staff & service
Yolanda
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you for your review.
4/10 Poor
Kristine
Travelled with family
14 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Older property. The AC/heating unit was very old and had a floor heating unit in the bathroom that wouldn’t turn off. The bathroom was a sauna and it happened to be over 70 degrees during our stay. Room didn’t smell fresh and there were dust clumps blowing around on the ceiling when the air came on.
Kristine
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr 2024
Thank you for taking the time to let us know about your recent stay with us. What you describe is certainly not the norm for us. We are an older property but have always received excellent cleanliness scores. We realize you have lots of choices in the area, if you would like to try us again, we would like to show you we can do it right.
Property located in very nice area. Rooms were up to date and very clean. Front desk staff could use a little more customer service training but overall I would stay here again.
Richard
Stayed 4 nights in Feb 2024
Response from Management on 12 Feb 2024
Thank you for your review.
2/10 Terrible
Ashley
12 Feb 2024
Ashley
Stayed 1 night in Feb 2024
Response from Management on 13 Feb 2024
Thank you letting us know about your stay, if you would like to tell us why we did not meet your expectations please feel free to contact management.
Excellent hotel, super nice staff. Very clean & rooms have everything! Delicious breakfast, coffee, cider & Wednesday night meal. Very safe & secure. Homeaway from home!! We love it Hilton Homewood Suites! Thank you!!!
Elizabeth
Stayed 5 nights in Jan 2024
Response from Management on 5 Feb 2024
Thank you for the great review. We hope your travels bring you back to the area , so we may host you again.
First time staying here. For a suite, the room was really tight. Really just a single room (and small at that). Also heating system was antiquated and very noisy at night. Not sure we would stay again.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Management on 31 Dec 2023
Thank you for taking the time to let us know about your stay. We apologize we did not meet your expectations. All rooms have a separate bedroom from the living room and kitchen. If you choose to stay with us again,I would recommend the 2 bedroom suite.
We love staying here when we travel to this area. The people who work here are always so friendly and very helpful. They are always accommodating if you need something or need to make changes. We have chosen to stay here several years in a row now.
Patricia
Stayed 4 nights in Dec 2023
Response from Management on 28 Dec 2023
Thank you for your review!Hope your holidays were filled with joy.
Nice walking or running areas, safe, good breakfast, nice rooms, quiet. Good price also, plus nice pool and outdoor areas. Would have liked to have an earlier open time for swimming, especially in bad weather. Also would have loved a late night food/bar area to socialize.
The registration desk was very helpful and responsive. Somehow, we ended up with the only non-suite suite in the hotel - not what we paid for. The staff helped us with our adjustments but we lost confidence in Expedia through this booking. We'll deal directly with the hotels in the future. We sense that Expedia used bait and switch on selling a room that ended up very different than the one we received.
Gary
Stayed 1 night in Oct 2023
Response from manager on 9 Oct 2023
Thank you for letting me know about your stay with us.
We stayed 4 nights. Every time we entered the 3rd floor it smelled strongly of marijuana. Our last night our room was very strong smelling. We had a 2 bedroom and apparently it was a pet room as there was a feces stain on the carpet in one of the bedrooms. We pulled a blanket out of the closet to be more comfortable in the living room and it smelled like dog and was covered in dog hair. I was very disappointed especially about the smell of marijuana as our son was in the room and just graduated out of Boot Camp.
Kimberly
Stayed 4 nights in Sep 2023
Response from manager on 18 Sept 2023
I am sorry we failed to meet your expectations. We have directly to you.